Positive experience, the associates were honest, took time to show multiple products and gave a very helpful advice without pushing to buy, which made me feel very comfortable. Can’t wait to receive m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication has been easy with King Living, from the ordering of the sofa to the picking up of the sofa from the warehouse. Had to call Customer Service to replace one of the brand new sofa covers t... See more
Company replied
I enjoyed visiting King showroom. Great selections of home furniture made in Australia. I was looking for a sofa bed. Sandy , sales lady , was extremely experienced and knowledgeable. She helped me fi... See more
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The showroom staff was very knowledgable, and also quite creative in design ideas / configurations that would take better advantage of sale pricing. This gave us greater confidence in a fairly expensi... See more
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Company details
- #2 of 12 best companies in Furniture Store
Written by the company
Since 1977, King has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.
Contact info
Canada
- kingliving.ca
4.8
Excellent
95 reviews
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Rolan
Rolan , the customer service representative provided excellent service. He responded to my concern quickly and efficiently. He was easy to deal with and resolved the matter in a satisfactory matter. He closed the loop by communicating with the King Living location closest to me and they followed up with a call. Now I am waiting for the replacement items which Rolan authorized. Thank you Rolan for excellent service.
September 3, 2026
Unprompted review
Reply from King Living Canada
Hi Renee,
It's wonderful to hear that Rolan looked after you so well. Providing quick, efficient and clear communication is exactly what we aim for, and we're delighted he closed the loop with your local showroom to get things moving. We'll be sure to pass your kind words on to him.
Warm regards,
King Living
I love the sofa & follow up customer service
I love the sofa. There was an issue upon delivery, but Yolyn and Sergey from King Living were able to fix the problem and their attention to customer service was top-notch. Highly Recommend.
August 26, 2026
Unprompted review
Reply from King Living Canada
Hi Jeff,
Wonderful to hear you're loving the sofa! Yolyn and Sergey will be thrilled to know their efforts made such a positive impression, and we'll be sure to pass on your kind words. Your recommendation means a great deal to us.
Warm regards,
King Living
Outdoor furniture
I recently bought an outdoor couch, chairs and tables from King Living. Ordering went great in store. Order came early. Deliver was well communicated and went smooth. We had an item missing from the order, the base for the square table. The delivery guy said it wasn’t on the order. I followed up with King via email. Rolan was on it right away, got it all sorted out - he was helpful, came up with solutions quickly and was so understanding of my disappointment. I’ll continue to shop at King because they fixed the mistake professionally and quickly.
September 1, 2026
Unprompted review
Reply from King Living Canada
Hi Jen,
We really appreciate you taking the time to share your experience. It's wonderful to hear the ordering and delivery process went smoothly, and that Rolan was able to step in and sort things out for you so efficiently. Feedback like this means a lot, and we'll be sure to pass your kind words on to him.
Warm regards,
King Living
Excellent service
Salespeople, Colten and Lluvia, went the extra mile to provide us with the sofa and chairs that would suit our living area.
August 30, 2026
Reply from King Living Canada
Hi Kristel,
It's wonderful to hear that Colten and Lluvia went above and beyond to help you find the right pieces for your living area. We'll be sure to pass on your kind words to them both, as feedback like this truly makes their day. Thanks for taking the time to share your experience with us.
Kind regards,
King Living
Reply from King Living Canada
Hi Mathias,
We're delighted to hear you had such a positive experience from start to finish. Feedback like yours means a great deal to our team, and we appreciate you taking the time to share it.
Warm regards,
King Living
Customer Warranty Department
Customer Warranty Department, agent Yolyn, was extremely helpful in getting our furniture issue resolved. The follow up was excellent.
August 14, 2026
Unprompted review
Reply from King Living Canada
Hi Lillie,
We're delighted to hear Yolyn took such great care of you and kept the communication flowing throughout. Feedback like this means a lot, and we'll be sure to pass your kind words on to her and the Customer Warranty team.
Warm regards,
King Living
We purchased all of our furniture with King Living
We purchased all of our furniture through the Toronto store and had it shipped to Vernon through Vancouver and it went extremely well.
All the staff from showroom to delivery staff was fantastic.
August 27, 2026
Reply from King Living Canada
Hi there,
It's wonderful to hear that your experience with us, from the Toronto showroom right through to delivery in Vernon, went so smoothly. Coordinating a move like that across provinces is no small feat, and we're delighted the team made it feel effortless. We'll be sure to pass your kind words along to everyone involved.
King Living
Reply from King Living Canada
Hi Fred,
Great to hear you had a smooth and speedy experience with us. We really appreciate you taking the time to share your feedback.
Warm regards,
King Living
Colten was a great guide through our…
Colten was a great guide through our purchase experience. We saw all the products that had a good decision about the details. He had answers to all our questions and made our purchase a breeze.
August 27, 2026
Reply from King Living Canada
Hi Heather,
Wonderful to hear Colten made your purchase experience such a smooth one. We'll be sure to pass on your kind words, he'll be thrilled to know he helped guide you so well through the details and answered every question along the way.
King Living
Reply from King Living Canada
Hi Colin,
We really appreciate your kind words. It's wonderful to hear our team made such a positive impression, and we'll be sure to pass the feedback along.
Warm regards,
King Living
Rolan from the customer care team was…
Rolan from the customer care team was responsive and helpful. All issues were resolved in a timely manner.
August 21, 2026
Unprompted review
Reply from King Living Canada
Thank you for the wonderful review. It's great to hear Rolan looked after you so well and had everything sorted promptly. We'll be sure to pass your kind words along to him.
King Living
Everything was resolved promptly
Everything was resolved promptly. Good customer service and follow-up on the issues presented. Tech visit was arranged, tech showed up on time and fixed the issue.
August 18, 2026
Unprompted review
Reply from King Living Canada
Hi Emilia,
We really appreciate you taking the time to share your experience. It's great to hear our team and technician were able to resolve everything promptly and to your satisfaction. Feedback like yours means a lot to us.
Kind regards,
King Living
Thank you Sophia!
We love our Max Modular Sofa and have been extremely happy with our choice to purchase our sofa from King Living. We received an additional sofa section with our purchase for no extra charge. We mistakenly thought we were receiving a different piece, but Sophia, the Customer Support Consultant assigned to our case was amazing and followed up with us until she was sure we were satisfied. Thank you Sophia for your exceptional care and attention. You were the key to our great experience with King Living. Our sofa is so roomy and comfortable and we look forward to enjoying it for many years to come 😊.
August 24, 2026
Unprompted review
Reply from King Living Canada
Hi Jody,
We're delighted to hear how much you're loving your Max Modular and that Sophia made such a positive impression throughout the process. It's wonderful to know her care and follow-through turned this into such a memorable experience for you. We'll be sure to pass your kind words along to her, she'll be thrilled to hear it.
Warm regards,
King Living
Good showroom
Good showroom, good quality products and continued production development and improvements. Lots of companies just make the same products for ever.
August 23, 2026
Reply from King Living Canada
Hi James,
Great to hear you enjoyed your visit to the showroom and appreciate the quality of our range. Continual innovation and refinement is something we take real pride in, so it means a lot to know that stands out to you.
King Living
Reply from King Living Canada
Hi Alex,
We appreciate you taking the time to share your feedback. It's wonderful to hear the service was efficient and that you're pleased with the quality of your new piece.
Kind regards,
King Living
Reply from King Living Canada
Hi Elizabeth,
We appreciate you taking the time to share your feedback. It's wonderful to hear our team could share their knowledge and help you find something you love.
Warm regards,
King Living
Reply from King Living Canada
Hi Manuel,
We're delighted to hear you had such a positive experience with our team. Providing helpful, knowledgeable service without any pressure is exactly what we aim for, so it's wonderful to know that came through during your visit.
Warm regards,
King Living
From purchase to delivery it was a…
From purchase to delivery it was a great experience. We discovered a small scuff on our sectional and Rolan from customer support took care of us and got the issue fixed promptly. Excellent customer service.
July 8, 2026
Unprompted review
Reply from King Living Canada
Hi Sean,
We really appreciate you taking the time to share your experience. It's wonderful to hear that Rolan looked after you so well and had everything sorted quickly. Feedback like this means a lot to our team.
Warm regards,
King Living
Lia was truly amazing she is honestly…
Lia was truly amazing she is honestly so patient and passionate about assisting her clients and the work she does to ensure you are completely satisfied with your pieces is amazing! Throughout my whole experience in purchasing Lia was definitely awesome
August 9, 2026
Reply from King Living Canada
Hi Maria,
We're delighted to hear that Lia made such a lasting impression throughout your purchasing journey. Her patience and passion for helping clients truly shine, and we'll be sure to pass along your kind words to her. Reviews like yours mean the world to our team.
Warm regards,
King Living
Hands down my favorite addition to the…
Hands down my favorite addition to the house! It hits the perfect balance of stylish and functional.
August 16, 2026
Reply from King Living Canada
Hi Guri,
What a wonderful thing to hear! Knowing it's become your favourite addition genuinely makes our day, and we love that the balance of style and function is working so well for you.
Warm regards,
King Living
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