Cozey Reviews 

My experience was complicated. First, I do like the couch. It think it's great design, good quality, and I find it comfortable. However, these details are simply not worth the hassle and headache regarding Cozey's delivery process and customer service.
1) I ordered a Neptune couch on July 14 this year. I spent $5k on everything and was really excited about it working perfectly in my apartment. All the couch pieces arrive separately (1 or 2 at a time) not all on the same day which isn't a problem except it took 3 weeks+ for everything to finally show up. The most inconvenient aspect was that despite having some of the pieces delivered, I couldn't put anything together and use it until (mostly) everything had arrived. The modular system means the seats share feet so if I tried to assemble at least SOME of the couch, certain seats wouldn't be supported and the whole thing wouldn't be level making using the couch impractical. Again, this isn't a big deal if everything arrives within a week or so but for more than 3 weeks I had to keep my old couch to sit on while all these Cozey boxes were everywhere, taking up space in my small apartment. I travel for work as well so making sure I could be home to receive the boxes proved difficult over such a long delivery window. It was all terribly inconvenient for the price I paid.

2) On top of the long and disparate shipping, Cozey sent one piece in the wrong colour. Again, not a huge deal in itself, mistakes happen. However, this is where Cozey lost me. I returned the wrong colour piece to them but trying to get them to send me a replacement piece in the correct colour was extremely difficult. The online chat was not helpful because 4/5 times after I typed my order number, I'd get an "all of our team members are currently unavailable." I communicated with a Vanessa, a Misty, a man on the phone (who's name I didn't get) who told me that someone else was handling it. Nobody had an answer about where my remaining couch piece was and when it would arrive. Finally, I was able to talk to Jesse over the phone. He was the only rep at Cozey to look at my order/claim and deem it unacceptable on Cozey's part. He apologized for the all delays and the back and forth. He mentioned compensation which, while I found consoling, didn't believe I'd ever actually ever receive. No surprise there, I haven't been offered anything.

In summary, I finally had my couch assembled and usable on Aug 21. That's over 5 weeks (and many emails, text chats, and calls chasing it down) after I ordered it. I wanted to love this company because it's Canadian, (I live in Canada) and and I want to support Canadian companies making cool things but for the price you will pay, the inconvenience isn't worth it especially when there are more and more modular options on offer lately.

The couch was a year old and with minimal use the cushions flattened out. The company was quick to send replacement cushions and fabrics. The fabrics never arrived and the claims department has ghosted me. Im curious to what the rest will be like in another year. Word of advice by local where u can deal with someone. I will learn from mistake of having a $6000 sofa i will have to toss in the trash in roughly 2 years

When I had an issue with receiving the wrong cushion, it was impossible to speak with someone directly. All communication was by email, and it seemed like no one really understood my situation. Even after receiving two incorrect deliveries, I still had to explain the situation again. It was quite exhausting!

Very fast delivery from Ontario to Vancouver island…only took 2 days! The iPad mini is in excellent condition & I’m very happy with this company.

We absolutely love our cozey sectional! It is super comfortable and cleans very easily if you spill something on it. My only complaint would be that I wish you could Velcro the cushions to the base since we find they slip off easily. Overall I would highly recommend to someone!

The comfort, ease of assembly and quality are amazing

I went into the Queen Street location and was helped by Michael. He was very informative, kind and helped me make a decision. I am very happy with my purchase so far.

Order was super easy and delivery went great, but you definitely need to mentally prepare yourself for the time and effort commitment of building everything (I bought a couch and bed frame) – it is a workout. In total we spent 14 hours spread over 2 days building and stuffing cushions into covers LOL

That said, we are SOOOOO satisfied with both pieces and we still laugh at the tedious building experience, so a win is a win.

My second experience with Cozey was very appreciable , the customer service is quick and attentive. Thank you

When the original carrier, GoBolt, lost our original shipment, the Cozey team was responsive, helpful and accomodating. They were able to send out a new order with priority status, and I was promptly sent FedEx tracking numbers with scheduled delivery windows. It is truly some of the best customer service I have ever received during a stressful situation.

not to mention the couch itself is absolutely fantastic. It is a "cloud" couch in every way and feels like a dream. In the end we could not be more happy with our Cozey purchase.

Customer service helped me a lot, was able to get the most comfortable pillow replacement possible. Very satisfied

Staff were amazing and made the experience very easy and fun.

Although we returned the product, the customer service was excellent.

Firm, stylish couch and great fabric! Fast service too. Had so many compliments and enquiries where I got it!

Did finally manage to speak to someone and they were able to help! Thanks

I’m really disappointed with my experience with Cozy so far.

When I placed my order, the website clearly stated that my couch would be delivered at the beginning of September. That timeline was actually an important part of why I decided to place the order when I did. My card was charged at the time of purchase, so naturally I expected the delivery timeline shown on the website to be accurate.

As September got closer, I realized I still hadn’t received any tracking or shipping information. I reached out to Cozy myself to ask for an update, only to find out that my new estimated delivery window is October 2 through October 27.

That is a significant delay from what was advertised when I purchased the couch, and what makes it even more frustrating is that no one contacted me to let me know. If I hadn’t reached out myself, I’m not sure when I would have found out.

I completely understand that delays can happen, but customers should be given an accurate estimate before placing an order, especially when the company charges the card immediately. If the actual expected delivery was going to be sometime in October, that should have been clearly stated on the website when I ordered. I may have made a different purchasing decision knowing I could potentially be waiting nearly two months longer than expected.

I was genuinely excited about this couch, but unfortunately the lack of communication and the huge change in delivery timeline have made the experience very disappointing so far.

The warranty claim experience itself was fantastic - I explained the issues I had and provided some pictures, and my claim was accepted. The shipping/delivery experience to receive these items was a fiasco. I eventually received everything that I needed replaced but the process it took from start to finish took over 3 weeks.

I confirmed my shipping address with the representative, but then they shipped it to the wrong address. I called and had it "corrected", only to later find out the new representative typed the address into the system wrong sending it to an incorrect address (again). Then I noticed that they only sent 1 of the 2 times I had the warranty claim for, so had to contact them again for the second item which they sent to the wrong address again. It was too late to cancel that one, so they had to just send an entirely new one to my proper address. Eventually everything was delivered properly to the correct address, but 3 weeks to get it right was ridiculous.

This was my second purchase with cozey and it was another great experience! I bought a couple more pieces to extend my couch that I already had and it's perfect! The other section is over two years old and I still love it!

One of the most frustrating customer service experiences I’ve had. Nearly a month of damaged/incorrect pieces, failed deliveries, wrong replacements, slow communication, and countless hours spent calling, emailing, tracking shipments and fixing mistakes that weren’t mine.

While Cozey eventually acknowledged how poorly everything was handled and provided some compensation, it didn’t come close to making up for the time and stress involved. And GoBolt is not good.

We purchased a Stella coffee table and a Mensa side table. From top to bottom, you could not have better service, delivery, packaging of products and ultimately quality products than with Corey. The only reason why we did not give a 5-star is because the finish on the Stella coffee table, although beautifully finished, shows every mark, every fingerprint. So a microfibre cloth lives permanently on the lower shelf of the table for a quick buffing. The finish on the Mensa is far better in that it is a matte satin wood grain whereas the Stella is a buffed satin. They need to rethink the finish on the coffee table otherwise, a very good experience overall. A fine Canadian company.