Very unhappy with my purchase. I bought 2 toys. The boxes were both damaged and they both didn’t have instructions. The Balance Astronaut game was written in Chinese. (The spinning part). What do I d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The name implies it's an Australian company but I was shocked when tracking showed international flight details. It took 10days to receive so not a lengthy delivery time despite (hence the 2 star ra... See more
Company replied
Ordered from this company as it was an "Australian" company. The package took 6 weeks to be delivered which took me by surprise, it then made sense when receiving a shipping notification from China.... See more
Company replied
Recieved items today, 4 weeks to arrive, these were to be xmas gifts, what a load of cheap nasty rubbish was delivered! The packages where badly packed, all boxes were torn or broken, the flying fair... See more
Company replied
1.5
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
SCAM
I ordered magnetic cubes over two weeks ago. I emailed to follow up on when item would be shipped as I need for a present. Still no reply and item yet to be dispatched. DO NOT order from this company. Thankfully I ordered using PayPal so will be requesting a refund.
September 6, 2026
Unprompted review
If I could I WOULD give zero stars
If I could I WOULD give zero stars. Very disappointed experience, they mislead people thinking it's an Australian website yet they are based in China. Hence quality is poor like a low 2-dollar shop item and it takes forever to arrive. I'm still awaiting to get my refund, who knows if I will. Save your time and money and always read reviews here rather than on any websites, they are all fake.
September 4, 2026
Unprompted review
ZERO star rating
If this company had a ZERO star rating, I would give it.
Product i received was not what I ordered. They refused to admit that order was incorrect.
Item was also very poor quality and a lot smaller in size.
They offered me 2 options.
1.. Send item back for full refund. Cost to China is $18 - $25, so a refund of $24.99 is pointless.
2. Partial Refund of 30%. And keep the product.!!!
DO NOT BUY FROM THIS SITE!!!
September 5, 2026
Unprompted review
DO NOT BUY FROM THIS COMPANY!!!
I am still waiting for my order and it never showed up! I have contacted this company over and over again and still NO response has been received. I will not recommend anyone buy from this brand. And I will be expressing that on all social media platforms!
Also, as you can see below the company have replied telling me to contact them directly with my order details. Had they of made this a priority about me as the customer and not just worrying about how they are perceived with a bad review, they would have notcied I have already contacted them 4 times over the past week via email with my order number and details in full and I am still yet to receive a response. Yet they reply to a bad review which shows they are more worried about how they are perceived than the customers needs.
August 13, 2026
Unprompted review
Reply from Kidsaustralia
Hello Rhiannon,
We’re truly sorry to hear about your experience. We understand how frustrating it is to be waiting for an order and not receive a response despite reaching out multiple times. This is not the level of communication or service we aim to provide.
We take your concerns seriously and would like the opportunity to look into what happened and assist you with your order. Please reach out to us directly with your order details so we can review this as soon as possible.
Thank you for bringing this to our attention.
Best regards
kids Nail Art Markers Dissapointed
Purchased kids Nail Art Markers and I was sadly disappointed.The idea is fantastic but delivery time was almost 3 weeks and supposed to shipped in Australia. Then the colours are dull and not appealing, two of them were faulty one was missing the tip all together and the second one the tip fell off and I tried to carefully put back on but the colour wouldn't run and tip pushed down into pen and despite being careful just was unusable. Maybe consider some more attractive colours appropriate and replacement tips/ sponge parts for them. Wonderful idea.... but needs work.
August 4, 2026
Unprompted review
Reply from Kidsaustralia
Hello Jade,
Thank you for your honest feedback. We’re sorry the delivery time and faulty markers left you disappointed. We truly appreciate your suggestions on the colours and replacement tips, and we’ll take your feedback on board as we work to improve the product.
We’re glad you liked the idea, and we’re sorry it didn’t meet your expectations.
Best regards
Buyer beware
Like 94% of other negative reviews, I agree that this company is misleading people by using the word ‘Australian’ as part of their company name! Shipping takes forever as it’s coming from China and the quality is very poor. All the items I ordered came in a bunched up plastic bag, not nicely boxed up so u can give it as a gift. Buyer beware! Just terrible! Not happy!
September 3, 2026
Unprompted review
Reply from Kidsaustralia
Hello Wendy,
We’re sorry to hear you were disappointed with your experience. We understand your concerns about the shipping time, product quality, and packaging, and we appreciate you sharing this feedback. We take these concerns seriously and are continually working to improve our products and customer experience.
Thank you for taking the time to let us know.
Best regards
Crap quality chinese instructions not…
Crap quality chinese instructions not australian do not buy
September 2, 2026
Unprompted review
Reply from Kidsaustralia
Hello Shannon,
We’re sorry to hear the product and instructions did not meet your expectations. We appreciate your honest feedback and will take your comments on quality and instructions into consideration as we work to improve.
Thank you for sharing your experience.
Best regards
Do not expect prompt delivery or prompt…
Do not expect prompt delivery or prompt responses to emails from company. Once again duped by thinking ordering was through an Australian company. Surprise Surprise products from China. Disappointing still waiting weeks after order placed. Don’t do it ….
September 3, 2026
Unprompted review
Reply from Kidsaustralia
Hello Nichola,
We’re sorry to hear about your experience and understand how frustrating it is to wait weeks for an order and not receive timely communication. We appreciate you sharing your concerns about the shipping and communication, and we’ll take this feedback seriously as we work to improve our service.
Thank you for your honest feedback.
Best regards
Unfortunately I have not received my…
Unfortunately I have not received my order after 2 month wait. I have emailed them twice with order details asking the package whereabouts with no response. No answer on contact number advertised on website. DO NOT PURCHASE FROM KIDS AUSTRALIA. They are a SCAM.
June 21, 2026
Unprompted review
Reply from Kidsaustralia
Hello Marina,
We’re very sorry to hear about your experience. We understand how frustrating it is to wait so long for an order and receive no response to your emails or calls. We take your concerns seriously and appreciate you bringing this to our attention. We’ll use your feedback to improve our communication and customer service.
Thank you for sharing your experience.
Best regards
Horrible delivery
Horrible delivery. Do not order from them unless you want it next year. And it’s a scam if you just check their horrible tracking history of the item
Delivered you could figure that out.
August 10, 2026
Unprompted review
Reply from Kidsaustralia
Hello Kottu,
We’re sorry to hear about your frustrating delivery experience. We understand how disappointing it is when an order takes much longer than expected, and we appreciate you sharing your concerns about the tracking information. We’ll take this feedback seriously as we work to improve our delivery process and customer communication.
Thank you for your honest feedback.
Best regards
This business intentionally misleads…
This business intentionally misleads customers. "Kids Australia", "founded in Melbourne" is based in Hong Kong, China and sells Chinese products. We ordered an item for a child that never arrived. The payment was processed immediately, order confirmed but tracking informed us it never shipped.
I requested a refund and have not heard back since my request was "forwarded to the refunds department".
Their website has only fake reviews, and they do not accept legitimate customer reviews.
I would not purchase from "Kids Australia" again and would not recommend it to anyone. avoid this supplier!
August 1, 2026
Unprompted review
Reply from Kidsaustralia
Hello Isaac,
We’re sorry to hear about your experience. We understand how frustrating it is to have an order not arrive and to feel that your concerns were not properly addressed. We take your feedback about communication, tracking, and the overall customer experience seriously and will use it to help improve our service.
Thank you for taking the time to share your feedback.
Best regards
Very lenghty delivery
Very lenghty delivery, took almost a month to arrive. Understandably it is because it is not Kids "Australia" rather Kids "Overseas"
August 27, 2026
Unprompted review
Reply from Kidsaustralia
Hello Margarette,
We’re sorry the delivery took much longer than expected. We understand how frustrating a lengthy wait can be, and we appreciate you sharing your feedback. We’ll take your comments on delivery times seriously as we work to improve the customer experience.
Best regards
Thank you for your honest feedback.
Glorified Temu
Very disappointing to look into this company and see their website is a complete scam. Claiming to be Australian with some lovely story, you can only assume AI generated, aimed at connecting with Aussie families trying to do the right thing and order locally. May as well be ordering from Temu.
August 28, 2026
Unprompted review
Reply from Kidsaustralia
Hello Leah,
Thank you for sharing your concerns. We’re genuinely sorry to hear that your experience has left you feeling this way.
We understand why the information on our website and the story behind our brand may have raised questions, and we take that feedback seriously. We never want anyone to feel that they have been misled or that our communication is designed to create a false sense of trust.
We appreciate you taking the time to look into our company and voice your concerns. We’ll take your feedback on board and review how clearly we communicate who we are, what we do, and where our products come from.
Kind regards
This company is not Australian as I was…
This company is not Australian as I was led to believe .I ordered a plane launcher. It was faulty . I had to send a video to prove that it was indeed faulty . On viewing my video I was promised a full refund and if money wasnt deposited within a few days I was asked to send another email which I did. They then said a refund would be issued minus the shipping because it had been sent to a courier? It was only a small amount of money but knowing the law I pressed for a full refund and setup a dispute with paypal .It was sorted within a day.I was given a full refund but the hoops I had to jump through were ridiculous. If the item you receive isnt as described or faulty you are entitled to a full refund including shipping costs.That is the law. Do not be fooled by any excuses.
August 25, 2026
Unprompted review
Reply from Kidsaustralia
Hello Marina,
Thank you for taking the time to share your experience. We’re sorry for the frustration caused by the faulty product and, in particular, by the back-and-forth involved in resolving the issue.
We understand that being asked to provide additional information and then receiving different information regarding the refund process made the situation much more difficult than it needed to be. Regardless of the amount involved, customers should not feel that they have to jump through unnecessary hoops to have an issue properly resolved.
We’re glad the matter was ultimately resolved, but we acknowledge that the process itself fell short of the straightforward service you should have received. Your feedback has been noted and will be taken seriously as we work to improve how these situations are handled.
Kind Regards
Just be aware of what your buying from this Company.
I purchased a product 'light up swimming fish set' from this company.
When i received my package, there was only 1 fish in it. They did have pictures on their website with children playing with the fish, and there were about 4 fish in this picture. Also, set means more than 1, so by looking at the picture, i assumed it was the 'set' i was buying.
I tried to ring the Company on the phone number i found on their website, but of course it didnt connect.
They are based in Hong Kong, not Australia. So i sent a few emails trying to find out why i only received 1 fish for $18 + postage & handling.
They just came up wth excuses & mentioned i could send it back for a refund.
I honestly was too worried to do that in case they stuffed that up too.
So i kept my so called 'set' of fish.
I just really wanted to warn other people about this in case anyone wanted to buy the 'set' of fish (one small fish) for $18 + p&h.
Def not worth that much.
August 25, 2026
Unprompted review
Reply from Kidsaustralia
Hello Cathy,
Thank you for taking the time to explain what happened. We’re sorry that the product description and images led to an expectation that you would receive multiple fish.
We understand how the wording “set” alongside an image showing several fish could reasonably cause confusion, and we can appreciate your frustration when the item received did not match what you believed you had purchased. We also understand that your attempts to contact us and the responses you received did not give you the confidence or clarity you were looking for.
Your feedback about the product presentation and communication is important, and we’ll take it into consideration when reviewing how the product is described and displayed. We’re sorry that this experience left you feeling that you could not rely on the process.
Kind Regards
I bought 4 DIY Animal Sewing Kits
I bought 4 DIY Animal Sewing Kits. Very, very disappointed. There were no patterns or precut fabrics, just pieces of fabric with instructions telling me to cut the pieces. No idea what shape to cut them. One box looked like it was pre-owned with pieces just scattered in the box with missing materials. Boxes are just cardboard, nothing like the pictures and video on their website and came from Hong Kong, not an Australian product like I was lead to believe. I'm in the process of trying to get my refund. Extremely poor quality.
August 25, 2026
Unprompted review
Reply from Kidsaustralia
Hello Jennifer,
Thank you for sharing your experience. We’re genuinely sorry that the DIY Animal Sewing Kits did not meet the expectations created by the product listing.
We understand your frustration with receiving fabric that required you to work out the shapes yourself, particularly when the instructions did not provide enough guidance to make that process clear. We’re also concerned to hear about the condition of one of the boxes and the materials you received.
We appreciate your comments about the packaging and the way the products are presented online. It’s clear from your experience that there was a significant gap between what you expected from the website and what arrived, and we understand why that was disappointing.
Your feedback has been noted, particularly regarding the clarity of the instructions, the presentation of the kits, and the accuracy of the product information. We’re sorry that your experience fell so far short of what you expected.
Kind Regards
Order did not arrive, no full refund provided
Order did not arrive. They refused to refund the whole amount, saying that I had to pay for shipping!!
I spent hours and multiple emails going back and forth with them over the course of a few months trying to track my item and then request a refund.
It's NOT an Australian company, and I would never use them again.
July 28, 2026
Unprompted review
Reply from Kidsaustralia
Hello Sanchia,
Thank you for sharing your experience. We’re sorry for the frustration caused by the delay in resolving your order.
We understand how disappointing it must have been to spend so much time sending emails and trying to get clear answers about an order that had not arrived. Having to follow up repeatedly over several months is certainly not the experience we want for any customer.
We also understand your frustration regarding the shipping charge and the information provided during the refund process. We appreciate that, regardless of the amount involved, customers expect these matters to be handled clearly and efficiently.
Your feedback has been noted, and we’re sorry that the process left you feeling dissatisfied with both the service and your overall experience with us.
Kind Regards
Have not recieved order
Have not recieved order! It's a scam, do not order from them.
In response to your response to my review I noted you did not suggest I try contacting you regarding the order. I have sent 2 emails with in adequate reponse. I stand by my review
August 7, 2026
Unprompted review
Reply from Kidsaustralia
Hello Kris,
We’re sorry to hear that your order has not arrived and understand why this would leave you feeling frustrated and concerned.
We take comments like this seriously. A missing order is understandably disappointing, and we regret that your experience has led you to feel this way about our business.
We appreciate you taking the time to leave your feedback. We’ll continue working to improve our communication and the way delivery issues are handled so customers are not left feeling uncertain about their orders.
Kind Regards
DO NOT BUY
DO NOT BUY! Not an Australian site. The product I received was nothing like what was advertised. I originally thought pieces were missing and then quickly realised the product was a scam. The product was never designed to create what it promised. Customer service is no existent.
August 23, 2026
Unprompted review
Reply from Kidsaustralia
Hello Unhappy,
We’re sorry to hear that your experience did not match your expectations. We take concerns about product quality and communication seriously, and we understand how frustrating it must have been to feel that the product did not deliver as expected. We appreciate you bringing this to our attention and will review your feedback carefully to help us improve both the product information and our customer service.
Best regards
Terrible
Terrible. I keep emailing them for a refund and they won't get back to me. I haven't even received the product yet because it's taking them so long to send it, but now that I'm here and seeing the other reviews, I definitely don't want it.
UPDATE - Got an automated reply to this review, which as you can see offers no resolution. Still want my money back. Terrible, terrible company
August 21, 2026
Unprompted review
Reply from Kidsaustralia
Hello CK,
We’re sorry to hear about the delay and the frustration caused by not receiving a response to your messages. We understand how concerning it can be when an order is taking longer than expected, especially when you have questions about it. Your feedback regarding our communication and response times is important to us, and we’ll take it seriously as we work to improve the customer experience.
Best regards
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