DO NOT BUY FROM THIS COMPANY!!!
I am still waiting for my order and it never showed up! I have contacted this company over and over again and still NO response has been received. I will not recommend anyone buy from this brand. And I will be expressing that on all social media platforms!
Also, as you can see below the company have replied telling me to contact them directly with my order details. Had they of made this a priority about me as the customer and not just worrying about how they are perceived with a bad review, they would have notcied I have already contacted them 4 times over the past week via email with my order number and details in full and I am still yet to receive a response. Yet they reply to a bad review which shows they are more worried about how they are perceived than the customers needs.
Reply from Kidsaustralia
Hello Rhiannon,
We’re truly sorry to hear about your experience. We understand how frustrating it is to be waiting for an order and not receive a response despite reaching out multiple times. This is not the level of communication or service we aim to provide.
We take your concerns seriously and would like the opportunity to look into what happened and assist you with your order. Please reach out to us directly with your order details so we can review this as soon as possible.
Thank you for bringing this to our attention.
Best regards