Very unhappy with my purchase. I bought 2 toys. The boxes were both damaged and they both didn’t have instructions. The Balance Astronaut game was written in Chinese. (The spinning part). What do I d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The name implies it's an Australian company but I was shocked when tracking showed international flight details. It took 10days to receive so not a lengthy delivery time despite (hence the 2 star ra... See more
Company replied
Ordered from this company as it was an "Australian" company. The package took 6 weeks to be delivered which took me by surprise, it then made sense when receiving a shipping notification from China.... See more
Company replied
Recieved items today, 4 weeks to arrive, these were to be xmas gifts, what a load of cheap nasty rubbish was delivered! The packages where badly packed, all boxes were torn or broken, the flying fair... See more
Company replied
1.5
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible cheap quality
Never received confirmation email with any details of purchase, luckily I took a screenshot so had the purchase number. I then looked on the website to check postage and website said there was no such purchase number.
I then 2 weeks later randomly received the products and they are TERRIBLE, cheap quality. The descriptions and photos of the products on the website are so different to what you receive!
And they are based in Hong Kong not Australia.
They are completely misrepresenting themselves and what they sell.
Don’t purchase from this company!!!
I’m so disappointed I wasted my money.
The customer service also do not ever contact you back.
August 12, 2026
Unprompted review
Reply from Kidsaustralia
Hello Romy,
We’re sorry to hear about your experience and understand how disappointing it must have been to receive products that did not meet your expectations. We also acknowledge your concerns regarding the order confirmation, tracking information, product descriptions, and communication with our customer service team. We take this feedback seriously and will review these areas to better understand what went wrong and improve the overall customer experience.
Best regards
Over three weeks and no delivery
Over three weeks and no delivery. Fortunately I paid with PayPal and can gel a refund . They offered some inducement if I withdrew the PayPal dispute. Not interested, I would never deal with this company again.
August 21, 2026
Unprompted review
Reply from Kidsaustralia
Hello Bill,
We’re sorry to hear about the delay with your order and the frustration this has caused. We understand your disappointment, particularly when you have been waiting for your delivery for several weeks and have not received the service you expected. We also take your comments regarding the communication and handling of your concerns seriously. Your feedback has been noted and will be reviewed as we work to improve our service.
Best regards
Extremely Bad Experience
Save your time and money and stay away from this Company.
Extremely disappointing experience
I placed this order on 28 July specifically as a birthday gift for my 7-year-old son to give to his friend on 9 August. Unfortunately, the parcel was lost/delayed in transit and did not arrive in time, so I had to spend additional money to buy another gift.
I then contacted Kids Australia and requested for the parcel to be sent to my new address, as I had already moved. Despite this, the parcel eventually arrived on 19 August at my previous address.
After all that waiting, this is how the parcel arrived. The retail box is badly crushed, bent, torn and damaged all around the corners and edges. This is a brand-new toy that was purchased as a birthday present, but the packaging is in such poor condition that I cannot give it to someone as a gift.
So I have now paid for the original gift, missed the birthday because of the delivery delay, had to purchase another present, and finally received the original item weeks later at the wrong address — only to find it badly damaged.
I understand that delivery issues can sometimes happen, but the overall handling of this order has been extremely disappointing. The failure to follow my address-change request and the condition in which the item arrived have made this a very frustrating experience.
I expected much better service and packaging from Kids Australia.
August 19, 2026
Unprompted review
Reply from Kidsaustralia
Hello Ai,
We’re very sorry to hear about your experience. We understand how disappointing this must have been, especially as the toy was purchased as a birthday gift and you had planned to give it to your son’s friend on a specific date.
We sincerely apologise for the delay in transit, the parcel being delivered to your previous address despite your request, and the condition in which the parcel eventually arrived. We completely understand your frustration after having to purchase another gift and then receiving the original order with such significant damage to the retail packaging.
This is certainly not the experience we want our customers to have, and we’re sorry that the item arrived in a condition that made it unsuitable as a gift. Thank you for taking the time to share your experience with us.
Kind regards
Untrustworthy business
I ordered a game. When it arrived there was no instructions for putting it together or playing and all writing on the game was in Chinese. They refused to refund unless I paid for the return post. The return to China was as much as the game. I thought it was an Australian business. Their reviews are actually fake.
August 13, 2026
Unprompted review
Reply from Kidsaustralia
Hello Fiona,
We’re sorry to hear that the game arrived without clear instructions and that the writing on the game was not in English. We understand how frustrating this would be, particularly when you expected the product to be straightforward to assemble and play. We also understand your disappointment with the return process and the costs involved.
We appreciate you taking the time to share your experience. Your feedback is important to us, and we’ll take it on board when reviewing the product information and customer experience.
Kind regards
Disappointing cheap rubbish
Recieved items today, 4 weeks to arrive, these were to be xmas gifts, what a load of cheap nasty rubbish was delivered! The packages where badly packed, all boxes were torn or broken, the flying fairy was disgusting falling apart and does not work! The rockets 🚀 well what a load of cheap cheap rubbish, the salvation would not even take them, all going into the rubbish, should have read the reviews prior to purchasing, well I have learnt a lesson no more purchasing on line without reading reviews!
Warning do not buy from these scammers.
August 18, 2026
Unprompted review
Reply from Kidsaustralia
Hello Elena,
We’re sorry to hear that your order took so long to arrive and that the items were not in the condition you expected. We understand how disappointing this must have been, especially as they were intended as Christmas gifts.
It’s also concerning to hear that the packaging arrived damaged and that the flying fairy was not working properly. We appreciate you taking the time to share this feedback, and we’ll take your comments seriously as we review the quality and packaging of these items.
We’re sorry that your experience did not meet your expectations.
Kind regards
Dissatisfied
Ordered from this company as it was an "Australian" company. The package took 6 weeks to be delivered which took me by surprise, it then made sense when receiving a shipping notification from China. The actual product is extremely poor quality, which is such a shame also. The picture shows a plump soft patter, it comes completely empty and is essentially just a piece of fabric with a plastic patter mechanism inside an empty pouch.
. Probably not something you would want inside your babies cot.
August 18, 2026
Unprompted review
Reply from Kidsaustralia
Hello Saff,
We’re sorry to hear that the product did not meet your expectations. We understand how disappointing it must have been to wait so long for your order, only to find that the item was not as you expected from the product images.
We also take your concerns about the product’s construction and suitability for a baby’s cot seriously. We appreciate you bringing this to our attention, as feedback like this helps us identify where product descriptions and quality need to be improved.
Thank you for taking the time to share your experience.
Kind regards
this site is a total scam
this site is a total scam. the cheapest nasties dangerous looking toys with boxes all broken. they look nothing like the picture and in fact they look terribly dangerouse
August 17, 2026
Unprompted review
Reply from Kidsaustralia
Hello Tracey,
We’re sorry to hear that the toys arrived with damaged packaging and that their quality and appearance were so disappointing. We understand your concerns, particularly regarding the condition and safety of the items.
We take comments about potentially dangerous products seriously and appreciate you bringing this to our attention. Your feedback will be considered as we review the quality, packaging, and product presentation.
We’re sorry that the items did not meet the standard you expected.
Kind regards
Deceptive marketing and images for…
Deceptive marketing and images for their 3d plaster cast.
The items and featured reviews show two full adult hands down to the wrist, but the actual container is tiny and the plaster filled just past the fingers.
When I spoke to the team they told me that I would have needed another 3 parts. There were no suggestions or options to buy extra.
I will do a charge back for $30, what a waste of time.
Also not an Australian retailer. Avoid.
August 15, 2026
Unprompted review
Reply from Kidsaustralia
Hello Hayden,
We’re sorry to hear that the 3D plaster cast did not match your expectations based on the images and reviews shown. We understand how frustrating it would be to discover after receiving the product that additional parts would have been needed to create the result you expected.
We also appreciate your feedback regarding the lack of clear information about what is included and what is required for a larger cast. We’ll take your comments on board and review how the product is presented so customers can have a clearer understanding of the product and its capabilities before ordering.
Thank you for sharing your experience.
Kind regards
I recently bought the musical wooden…
I recently bought the musical wooden toys for my upcoming baby without checking the reviews and I got very scared because I thought I was going to receive something different based on the negative reviews. I have to say my experience was actually really good!! I got the expected wooden toys within a week and the toys were exactly what I expected. The only thing I can comment on is that I thought this was an Australian company but it’s not.
July 30, 2026
Unprompted review
Reply from Kidsaustralia
Hello Carolay,
Thank you for taking the time to share your experience. We’re really pleased to hear that your musical wooden toys arrived quickly and were exactly what you expected. We understand how reassuring it must have been to receive the products in good condition, especially after reading some of the negative reviews.
We also appreciate your feedback about the company information. We’re glad you were happy with your order and hope the toys bring plenty of enjoyment to your little one.
Best regards
Thought this was an Australian company…
Thought this was an Australian company with the advertising I thought it was but NO !!! BLOODY CHINA , and taking 3 weeks for delivery, Don't bother 🥴
August 15, 2026
Unprompted review
Reply from Kidsaustralia
Hello Steve,
We’re sorry to hear that the delivery time was longer than you expected and that you were disappointed by the information you received about the company.
We understand how frustrating it can be when your expectations about delivery and the business behind the order are not met. We appreciate you sharing your experience, and we’ll take your feedback on board to help make our product and company information clearer for customers.
Kind regards
Easy and stress free ordering and great product
I purchased a kids microscope for my grandson but I'm seriously considering keeping it. It is a very cool little gadget and I think he'll be able to use it easily. The ordering and tracking of my purchase was stress free and easy. Thank you. I will be looking for other products for my grand children in the future for sure.
August 14, 2026
Unprompted review
Reply from Kidsaustralia
Hello Dayna,
Thank you so much for sharing your experience. We’re delighted to hear that you’re enjoying the kids microscope and that you found the ordering and tracking process easy and stress free.
It’s lovely to hear that you’re considering keeping it for yourself, too. We hope your grandson enjoys exploring with it, and we truly appreciate your kind words and support. We look forward to being part of more discoveries and fun with your grandchildren in the future.
Best regards
The products from this company are… appalling.
The products from this company are appalling. Quality is poor and it is pure trickery using the label Kids Australia. They are poor quality toys imported from China. Don’t be fooled and don’t purchase from this company.
August 13, 2026
Unprompted review
Reply from Kidsaustralia
Hello Kate,
We’re sorry to hear that you were disappointed with the quality of our products. We take feedback like this seriously and understand your concerns regarding the materials, quality, and how our products are presented. We aim to provide products that meet our customers’ expectations, and we’ll take your comments on board as we review the concerns you’ve raised.
Kind regards
Very disappointed and misleading
I bought five toys from Kids Australia and was really disappointed with the delivery time and quality of the toys. I spent $125 in total for gifts that could have come from Kmart. They took over two weeks to arrive. Given the name of the store I thought they would be Australian products. They were a lot smaller than expected and the packaging was also just plastic wrapping and cardboard boxing (rather than a branded box) that was damaged upon arrival.
August 13, 2026
Unprompted review
Reply from Kidsaustralia
Hello Bridget,
We’re sorry to hear how disappointed you were with your order. We understand your frustration, particularly after spending $125 on gifts and experiencing a delivery time of more than two weeks.
We also appreciate your feedback about the size of the toys and the condition and presentation of the packaging. We understand how the store name could have led you to expect Australian-made products, and we’re sorry if that created an expectation that wasn’t met. Your comments are important to us, and we’ll take this feedback seriously as we continue to review our products, packaging and customer experience.
Kind regards
What should have been a simple delivery…
Aug27. Still awaiting refund.
Edit again. The parcel has been sent back to Kids Australia. The delivery company has advised me to let Kids Australia know so I can be issued a refund. I have done this. If my refund is forthcoming I will alter my review...waiting.
Edit. I emailed them and they have replied and said they are pursuing it. I'll give it a few more days and see if my order turns up.
What should have been a simple delivery to an Australian Parcel Locker has gone missing...failed attempt to deliver, navigation error or wrong address, unable to reach destination. Contact phone number disconnected. KIDS Australia is a Hong Kong address, very deceptive. Unfortunately I didn't check their reveiws before ordering.
August 12, 2026
Unprompted review
Reply from Kidsaustralia
Hello Deb,
We’re sorry to hear about the trouble with your delivery. We understand how frustrating it is when a straightforward delivery to an Australian Parcel Locker doesn’t go as expected, especially when the tracking indicates a failed delivery attempt due to an address or navigation issue.
We appreciate you bringing this to our attention. We’ll take your feedback seriously and look into how we can improve the delivery experience and communication around these situations.
Kind regards
Broken toy dont bother
1 Star is too high. Ordered the rattle snake game, the tail was broken off. Because it was past 30 days they refused to refund me (is illegal for a faulty product) Thankfully PayPal did. Took over a week for a response and that i feel is only because i raised a case on PayPal. Dont waste your money.
May 1, 2026
Unprompted review
Reply from Kidsaustralia
Hello AC,
We’re sorry to hear that the rattle snake game arrived with a broken tail and that your experience in trying to resolve the issue was frustrating. We understand how disappointing it is to receive a product that is not in the condition you expected.
We also appreciate your feedback regarding how the matter was handled and will take your comments seriously as we review our approach to faulty products and customer concerns.
Kind regards
Was totally disappointed in the quality…
Was totally disappointed in the quality of products they are cheap looking and considering the price definitely not value for the prices charged, they arrived dented and squashed. Will not buy from this company again.
May 8, 2026
Unprompted review
Reply from Kidsaustralia
Hello Angela,
We’re sorry to hear that you were disappointed with the quality and presentation of your order. We understand your frustration, particularly when the products arrived dented and squashed and you felt they did not represent good value for the price paid.
We appreciate you taking the time to share this feedback. We take concerns about product quality, condition on arrival and overall value seriously, and we’ll pass your comments on to the relevant team as we work to improve the customer experience.
Kind regards
I STILL HAVEN'T RECEIVED MY ORDER AND…
I STILL HAVEN'T RECEIVED MY ORDER AND ITS TAKING WAY TO LONG! I WILL NEVER ORDER FROM HERE AGAIN!! I WILL BE TAKING THIS FURTHER AND DEMANDING A REFUND 😡
August 10, 2026
Unprompted review
Reply from Kidsaustralia
Hello Amy,
I’m truly sorry that your order has taken this long to arrive. I completely understand your frustration, especially after waiting longer than expected. This is not the experience we want for our customers, and we take your concerns seriously. We appreciate you bringing this to our attention and will do our best to address the delay as quickly as possible.
Kind regards
Scam
I ordered $200 worth of items 4 months ago. Parcel has not arrived. None of my emails regarding this have been answered. DO NOT HAND YOUR MONEY OVER TO THESE SCAMMERS.
August 8, 2026
Unprompted review
Reply from Kidsaustralia
Hello Robyn,
We’re very sorry to hear about your experience. Four months is far too long to be waiting for an order, and we understand how frustrating it must be, especially after reaching out multiple times without receiving a response.
We sincerely apologize for the lack of communication and for letting you down. This is not the level of service we aim to provide. We’re taking your feedback seriously and will review what happened with your order and the unanswered messages.
Thank you for bringing this to our attention, and we’re sorry for the frustration and inconvenience caused.
Kind regards
Very disappointed that upon opening of…
Very disappointed that upon opening of the package a piece was missing and some pieces don’t fit and one piece was broken as well. Box wasn’t in a good condition when package arrived either. Colours on dice don’t match colours on pins that fit into board either
August 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello LG,
We’re very sorry to hear about the condition of your order and the issues you found when opening the package. Receiving an item with a missing piece, broken part, pieces that don’t fit properly, and colours that don’t match is understandably very disappointing.
We’re also sorry that the box arrived in poor condition. This is certainly not the experience or quality we want our customers to receive.
Thank you for taking the time to explain what happened. We take your feedback seriously and will make sure these concerns are looked into so we can improve the quality and packaging of our products.
Kind regards
I have just read the response from this…
I have just read the response from this company to my review. Again disingenuous claptrap. If they were truly concerned about the disappointment of their customers they would keep $20 to cover the value of the rubbish they sent me and their postage and refund me the remaining $400.00 that they as good as stole.
Do not buy from this company.
August 8, 2026
Unprompted review
Reply from Kidsaustralia
Hello Floyd,
We understand why you feel frustrated, especially after reading our previous response. We’re sorry that it came across as insincere and did not address the seriousness of your experience.
You paid for products that you expected to receive in proper condition and to a reasonable standard, and we understand how upsetting it is to feel that this was not the case. We also recognize that our previous response did not adequately acknowledge the impact this has had on you.
We take your concerns seriously and are sorry that our communication so far has left you feeling unheard and let down. Your feedback is being taken on board, and we appreciate you being direct about your experience.
Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.