Very unhappy with my purchase. I bought 2 toys. The boxes were both damaged and they both didn’t have instructions. The Balance Astronaut game was written in Chinese. (The spinning part). What do I d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The name implies it's an Australian company but I was shocked when tracking showed international flight details. It took 10days to receive so not a lengthy delivery time despite (hence the 2 star ra... See more
Company replied
Ordered from this company as it was an "Australian" company. The package took 6 weeks to be delivered which took me by surprise, it then made sense when receiving a shipping notification from China.... See more
Company replied
Recieved items today, 4 weeks to arrive, these were to be xmas gifts, what a load of cheap nasty rubbish was delivered! The packages where badly packed, all boxes were torn or broken, the flying fair... See more
Company replied
1.5
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 month
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Dodgey Company
Starting to think this is a very dodgy company. Made an order on 29/5/26. It is now 14/6/26 and I have heard nothing.
Unable to contact on email supplied. Think twice before placing an order with this group!
May 29, 2026
Unprompted review
Reply from Kidsaustralia
Hello Karen,
We’re sorry to hear that you have been waiting for an update on your order and have had difficulty getting a response. We understand how frustrating it can be when you are expecting communication and do not receive the information you need.
We appreciate you bringing your concerns to our attention. We take feedback regarding order updates and customer communication seriously and will review what happened to help improve our service and response times.
Thank you for sharing your experience.
Kind regards
Terrible!
Terrible!
This is not an Australian company
Some of the items weren’t in English!!!
Cheap and not safe for kids
June 13, 2026
Unprompted review
Reply from Kidsaustralia
Hello Emi,
We’re sorry to hear that your order did not meet your expectations. We understand your concerns regarding the product quality, language on the items, and suitability for children.
We take feedback about product information, quality, and customer experience seriously. We appreciate you sharing these concerns and will review the issues raised to help improve our products and ensure a better experience for our customers.
Thank you for taking the time to provide your feedback.
Kind regards
I will never order from here again
I will never order from here again. the item i ordered doesnt work, product is so faulty. I think the advertising is wrong as theres nothing australian about this company. i have been waiting for weeks for a refund and have had no response. Dont waste your money. go and support real local australian businesses
June 11, 2026
Unprompted review
Reply from Kidsaustralia
Hello Jaz,
We’re sorry to hear that your order did not meet your expectations and that you have experienced issues with the product. We understand how frustrating it can be to receive an item that is not working as expected and to be waiting for a response.
We take your feedback regarding product quality, advertising, and communication seriously. We appreciate you sharing your experience and will review the concerns you have raised to help improve our service and customer support.
Thank you for taking the time to provide your feedback.
Kind regards
Reply from Kidsaustralia
Hello Cam,
We’re sorry to hear that your order did not arrive and that you are still waiting for your refund. We understand how frustrating this experience must have been.
We take feedback regarding order fulfilment and customer service seriously and appreciate you bringing this to our attention. Your comments will be reviewed as we continue working to improve our processes and provide a better experience for our customers.
Thank you for taking the time to share your feedback.
Kind regards
Products look amazing but still waiting…
Products look amazing but still waiting for delivery over 3 weeks after ordering and still no shipping updates
June 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello Debbie,
Thank you for your feedback. We’re sorry to hear that your order has taken longer than expected and that you have not received any shipping updates. We understand how frustrating it can be to be left waiting for your order.
We appreciate your patience and take your comments regarding delivery times and order communication seriously. Your feedback will help us review and improve our shipping updates and overall customer experience.
Thank you for taking the time to share your experience.
Kind regards
I am highly delighted with my…
I am highly delighted with my acquisition. The materials are long-lasting and secure, which assures me a lot. An excellent worth for the amount spent.
May 14, 2026
Unprompted review
Reply from Kidsaustralia
Hello John,
Thank you for your wonderful feedback. We're delighted to hear that you're so pleased with your purchase and that you found the materials to be durable and reassuring.
It's great to know you feel the product offers excellent value for money. We truly appreciate your support and hope to serve you again in the future.
Best regards
Extremely slow delivery and poor…
Extremely slow delivery and poor tracking. Messages and emails not responded to, still havent received item despite waiting 2 weeks. Will not arrive in times for daughters birthday
June 1, 2026
Unprompted review
Reply from Kidsaustralia
Hello Kate,
We’re sorry to hear that your order has taken longer than expected and that the lack of tracking updates and communication has been frustrating. We understand how disappointing it must be to miss an important occasion like your daughter's birthday because your order has not arrived.
We take feedback regarding delivery times, tracking, and customer communication seriously. Your comments will be reviewed as we continue working to improve the experience we provide to our customers.
Thank you for taking the time to share your feedback.
Kind regards
Scammers
If I could put _i would ..my order has not arrived..tracking shows returned to sender?? Aus post shows no tracking for that track number.sent 3 emails with no response..I have messaged there number..no response ..I have rang the phone number that doesn't work..not happy this was a birthday present
May 31, 2026
Unprompted review
Reply from Kidsaustralia
Hello Jennifer,
We’re sorry to hear about your experience and understand how frustrating it must have been not to receive your order, especially when it was intended as a birthday present.
We apologise for the lack of communication and the difficulties you experienced trying to contact us. We take feedback regarding order tracking, customer support, and delivery seriously, and we will review the issues you have raised to help improve our service.
Thank you for taking the time to share your feedback.
Kind regards
An end-to-end shopping journey with no…
An end-to-end shopping journey with no interruptions whatsoever. The web page was navigable easily, and the payment process was safe and fast.
April 21, 2026
Unprompted review
Reply from Kidsaustralia
Hello Kayden,
Thank you for your wonderful feedback. We're delighted to hear that you had a smooth shopping experience from start to finish and found our website easy to navigate.
It's great to know that the checkout process was quick and secure. We truly appreciate your support and look forward to serving you again in the future.
Kind regards
My Catapult Car Set arrived and was…
My Catapult Car Set arrived and was pretty disappointed in the packaging on first impression. The cardboard was bent and crushed so unable to give as a present. Made it look second hand. And the cars are extremely light weight and poor quality. A total waste of money. Shouldn’t be allowed to have Australian Kids mentioned.
May 18, 2026
Unprompted review
Reply from Kidsaustralia
Hello Julie,
We’re sorry to hear that your order did not meet your expectations, especially as it was intended to be a gift. We understand how disappointing it must have been to receive packaging that was damaged and products that did not match the quality you were hoping for.
We take your feedback regarding packaging, product quality, and overall presentation seriously. We appreciate you sharing your experience and will review the concerns you have raised as we continue working to improve our products and customer experience.
Thank you for taking the time to provide your feedback.
Kind regards
I am amazed at the terrific customer…
I am amazed at the terrific customer service coupled with a rapid delivery of the items. The goods I bought were a perfect fit for what was on the website._I foretell that I would certainly buy again in the future.
April 22, 2026
Unprompted review
Reply from Kidsaustralia
Hello Theodore,
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our customer service, delivery, and products.
It’s great to know that your purchase matched your expectations and that you found the items to be as described on our website. We truly appreciate your support and look forward to welcoming you back for another purchase in the future.
Best regards
A reliable and trustworthy retailer
A reliable and trustworthy retailer. The quality of the produced goods is always of good standard and the delivery time is always on point. I am a very satisfied customer.
May 21, 2026
Unprompted review
Reply from Kidsaustralia
Hello Miron,
Thank you for your kind feedback. We’re delighted to hear that you’ve had a positive experience with our products, service, and delivery.
We truly appreciate your trust and support. It’s wonderful to know that you’re satisfied with your purchases, and we look forward to continuing to provide you with a great experience in the future.
Thank you for choosing us.
Best regards
Very good experience with Kids…
Very good experience with Kids Australia. The products were exactly as described and the quality felt reliable. Customer support was also very helpful.
May 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello Oliver,
Thank you for your kind feedback. We’re delighted to hear that you had a very positive experience with our products and customer support.
It’s wonderful to know that your order met your expectations and that you found the quality reliable. We truly appreciate your support and are grateful that you took the time to share your experience.
We look forward to serving you again in the future.
Best regards
Very impressed with the professionalism…
Very impressed with the professionalism and efficiency of this company. The goods are in perfect condition and are of high quality.
May 19, 2026
Unprompted review
Reply from Kidsaustralia
Hello Tim,
Thank you for your wonderful feedback. We’re delighted to hear that you were impressed with our service and that your order arrived in perfect condition.
It’s great to know that you’re happy with the quality of your purchase. We truly appreciate your support and look forward to providing you with another positive experience in the future.
Best regards
Kids Australia offers a nice range of…
Kids Australia offers a nice range of products and an easy shopping experience. Delivery was a little delayed, but the quality and presentation were decent overall.
May 10, 2026
Unprompted review
Reply from Kidsaustralia
Hello Abigail,
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our range of products and found the shopping experience easy.
We appreciate your patience with the delivery delay and are glad to know that you were satisfied with the quality and presentation of your order overall. Your feedback means a great deal to us, and we look forward to serving you again in the future.
Best regards
I ordered the green house for children
I ordered the green house for children. The instructions were all in Chinese and they contained soil and dirt !! I will never order from this company gain
May 22, 2026
Unprompted review
Reply from Kidsaustralia
Hello,
We’re sorry to hear that your order did not meet your expectations. We understand how disappointing it must have been to receive a product with instructions you could not use and in a condition that was not as expected.
We take feedback regarding product presentation, packaging, and quality seriously. We appreciate you bringing these concerns to our attention and will review them to help improve our products and the experience we provide to our customers.
Thank you for taking the time to share your feedback.
Kind regards
Very happy with prompt service
Very happy with prompt service, product quality and early delivery.
May 24, 2026
Unprompted review
Reply from Kidsaustralia
Hello Bryce,
Thank you for your wonderful feedback. We're delighted to hear that you were happy with the prompt service, product quality, and early delivery.
We truly appreciate your support and are grateful that you took the time to share your experience. We look forward to serving you again in the future.
Best regards
Packaged nicely arrived in perfect…
Packaged nicely arrived in perfect condition! Timely delviery also.
May 4, 2026
Unprompted review
Reply from Kidsaustralia
Hello Brandon,
Thank you for your lovely feedback. We’re pleased to hear that your order arrived in perfect condition and that you were happy with the packaging and delivery experience.
We appreciate you taking the time to share your positive experience. Your support means a lot to us, and we hope you enjoy your purchase.
Kind regards
I am really pleased with my order
I am really pleased with my order. Everything was delivered intact and the products seemed to be of high quality. Also, the customer support was quick to respond when I had a minor query.
May 19, 2026
Unprompted review
Reply from Kidsaustralia
Hello Dat Vu,
Thank you for your wonderful feedback. We’re delighted to hear that you’re pleased with your order and that everything arrived safely and in great condition.
We’re also glad our customer support team was able to assist you quickly with your query. Providing a positive experience from ordering through to delivery and support is very important to us.
Thank you for your support, and we hope you enjoy your products.
Best regards
I’m happy with the purchase
I’m happy with the purchase. Order to delivery was smooth and quality is good.
May 21, 2026
Unprompted review
Reply from Kidsaustralia
Hello Luke,
Thank you for sharing your feedback. We’re happy to hear that you had a smooth experience from placing your order through to delivery and that you’re satisfied with the quality of your purchase.
We appreciate your support and are pleased to know your order met your expectations. Thank you for choosing us, and we hope you enjoy your products.
Best regards
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