hers Reviews 

They advertise name brand GLP-1 medications when they do not have them. I was under the impression that I could receive Weygovy, but after they took the membership fee money and approved medication, I learned they do not have FDA approved GLP-1s. They refunded the medication cost when I canceled but would not refund the membership fee. Had they been upfront about the actual medication they had, I would not even have become a member. The whole thing is deceptive as to what they actually have versus what they advertise.

Not happy with my purchase, I’d like a full refund please

They spiked up the price a few months in without warning, membership is pricey ($150) and it is just an AI robot responding. They also couldn’t care less about their patient wellbeing

They don't tell you your membership fee are $149 a month they made it sound like that was the price for the pills shame on them and too top it off was on it for a month and didn't lose anything beware

I was charged twice for last months prescription. Once on August 24 and second on August 26. I would appreciate if you could credit me.

I ordered a box of the protein shakes, and they arrived fine. But they also sent a box of shakes & the protein bars, which I didn't order. Worse, they it sent to my old address. The new owners were nice enough to let me know so I could pick up the box. I didn't open the box & Forhers refuses to refund the cost of the order that I didn't place or send me a return label so I can send it back.
I've emailed them several times & when they respond they're either not reading the message fully or making excuses because they're conflating the issues, talking about when I cancelled my subscription- which has nothing to do with the problem.
They sent a package I didn't order. I contacted them immediately when it happened. This was a mistake on their part and they refuse to fix it, which cost me $110.

I’ve definitely noticed a change in my appetite making it super important that I meal plan properly. Getting enough protein and exercise is a priority for me. I feel healthier than I have in quite a while.

Every time I make contact with the company I get a quick response. I am very happy with the support I received to resolve my questions I may have.

I love the follow-up.

When the USPS messed up my medication delivery and i was looking at 2 weeks without my meds, the Her support team went into action and i got my meds in time for my business travel. Well done!

They are running scam. They charge your card without your authorization. I subscribed for $149 a month. They charged my card for $299 and $149 in one week. I am trying to reach them , no one is answering the call. On message they are sending useless links of articles when I ask for refund.

Auto delivery is handy. Would like a more custom transition between dosages. I have been on this med before but for the first month I had only a tiny dose with no affect. My dose increased 2 weeks ago and I feel a slight change in my hunger. It would be nice if dosages could be looked at on an individual basis and increased sooner for someone like me who had taken it before and knows no negative side effects occur at this point. Overall, program is okay

You are kind and on top of things. Even though it’s all online, you make it feel personal.

I have decided NOT to use Hers for hair regrowth, as I had some side effects when I started using that I didn't like; in addition, the more I thought about it, the less I wanted to be ingesting a drug that can impact my blood pressure and heart. If there is any hidden subscription at the end of this five month supply, please remove me from that.

I like when my questions are answered quickly but I think the monthly membership is way to expensive for just chatting and no zoom type meetings

My experience with Hers has raised serious concerns about the level of service provided for the price being charged.

I disclosed that I had already been taking the prescribed weight-loss medication, yet I was started at a dose that was too low based on my prior treatment. This left me questioning how thoroughly my medical history was considered.

I also paid for prescribed oral minoxidil approximately 10 days ago and still have not received it, with no straightforward way to reach someone who can explain the delay or resolve it.

I am already paying what I consider significantly inflated pricing for these products, yet Hers bills each product separately with an additional membership fee. Paying two membership fees for services under the same platform—on top of already premium-priced medication—is difficult to justify, particularly when customer support and medication fulfillment are lacking.

My physician consultation was equally disappointing. The provider barely looked at me and remained focused on his computer for most of the encounter.

Resolution requested: I want the medication I already paid for delivered promptly or refunded, a review and correction of my weight-loss prescription based on my documented prior treatment, and a review of the duplicate membership charges with an appropriate refund or credit.

For premium pricing, consumers should reasonably expect premium service. Based on my experience, Hers has not provided it.

The app is easy to use, colorful and dynamic. The response time is adequate. However the overall healthcare aspect is severely lacking. I had to stop my meds preop for surgery. Starting back was a nightmare. Numerous messages back and forth just to finally be told too much time had elapsed and we had to restart at the lowest dose and even then it took them over one month to ship it to me. The next dose adjustment was so confusing on the app and I had to send numerous messages back and forth to clarify. The doses aren’t mailed out until the last minute so I never know if I will get it on time. Many times AI is responding to you and when I wanted to speak with an actual person it took me over one week to get a response. Convenient yes, great experience definitely not

I’ve had a great experience thus far. The number of check-ins has been lovely, the extensive literature, and overall ease has made my journey wonderful.