First spray bottle I received for the hair growth plan clogged within days of the first use. The support has been responsive and thankfully I received two additional bottles and a partial refund. The... See more
Company replied
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Review summary
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Too early to tell if it works but I don't understand the packing. 2 ceramic bottles for 6 months, 3 months supply for each bottle. Not practical for travelling. Bottles look like they can crack. Also... See more
Company replied
My very first order was short 50 days worth of medication. I was told there was no solution to this problem multiple times. Then without warning I was reissued the medication (great! But also...why di... See more
Company replied
Process is simple but having to lock into a membership on top of an increasingly expensive prescription feels like a bait and switch. Each month, the recommended dosage increases as does the price. Do... See more
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Company details
About HIMS
Written by the company
Hims is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.
Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.
Visit hims.com to start exploring treatment options and non-prescription products. Already a Hims customer? Share your review about your experience here.
Contact info
United States
- hims.com
2.9
Average
10K reviews
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People also looked at
The app seems to be easier to interact…
The app seems to be easier to interact with than the website. That's not what I'm used to and, as yet, what I'm more comfortable with.
October 15, 2026
Reply from HIMS
Hey,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
This company needs to be indicted for…
This company needs to be indicted for fraud. Multiple communications via phone, HIMs app about shorting me 15% on my dosages for GLP1 . After telling me via phone and apps comes they would look into it the never did, just stole the money. The customer service absolutely sucks! All AI crap and done very poorly
November 2, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
I had awful experience with hims
I had awful experience with hims. Its almost impossible you can reach a human being. You will only deal with robots that have generic answers to any questions. Plus the robots are too slow to respond.
November 4, 2026
Unprompted review
Reply from HIMS
Hey,
We really appreciate you sharing your feedback, and we’re truly sorry your experience with us fell short. We genuinely want the chance to make it right.
To get started, we’ve sent you a request through Trustpilot for a few account details. Once we’re able to locate your account, we’ll be in touch right away to help resolve this.
We look forward to connecting with you soon.
The Hims & Hers Team
Easy to order and at a reasonable price.
November 2, 2026
Unprompted review
Reply from HIMS
Hi,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Not sure yet just started
Not sure yet just started. Will know more in 3 months service is good
November 4, 2026
Unprompted review
Reply from HIMS
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Hims has made me very pleased ,my…
Hims has made me very pleased ,my wife also I had a problem with shipping and the representatives contacted me right away and solved the situation not days later right away and I appreciate that,the only mess I get are for ed ,I don't need anything else but would love samples of new stuff or coupons or bogo your product works well I just like deals thanks so much
September 2, 2026
Unprompted review
Reply from HIMS
Hi,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
They charge 199.00 for meds and 149.00 …
They charge 199.00 for meds and 149.00 for a subscription both are per month. To expensive.
November 3, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
The medication worked as described.
The medication worked as described.
November 4, 2026
Unprompted review
Reply from HIMS
Hi,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Extremely frustrating experience with…
Extremely frustrating experience with Hims
I’ve had a terrible experience with Hims customer support. I repeatedly requested finasteride 1 mg, which I had previously purchased through them, but I kept getting directed toward oral minoxidil instead.
I was given conflicting explanations about my account being switched between Hims and Hers. Support even told me my finasteride prescription had been approved and was processing, but the medication mix-up continued.
I’ve spent an unreasonable amount of time trying to resolve something that should have been straightforward. I’m also concerned about the approximately $200 I was charged and am seeking a refund.
The communication has been confusing, inconsistent, and frustrating. I expected better service, especially when it involves prescription medication and billing. I would caution others to carefully verify their medication and charges before approving an order.
October 30, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
It's early
It's early, so I have not seen the results yet, but the app and the assistance from online Hims has been fantastic.
November 4, 2026
Reply from HIMS
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I appreciated the PA confirming my…
I appreciated the PA confirming my health data. I had a flag or two and he took the time to confirm I was a good candidate for the prescription.
October 30, 2026
Unprompted review
Reply from HIMS
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
Moderate effectiveness after one month
My main (and really only) concern is hair regrowth effectiveness. I've experienced some positive results, but I'm certainly hoping to see more as the months progress
November 3, 2026
Reply from HIMS
Hey,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you in your treatment channel whenever you may need us.
The Hims & Hers Team
So far so good I feel like my energy…
So far so good I feel like my energy levels are better
November 3, 2026
Reply from HIMS
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
It’s nothing that really went wrong or…
It’s nothing that really went wrong or that you did wrong. I’m just not responding to the treatment. I lost a few pounds initially, but have plateaued and don’t seem to be moving forward at all.
November 3, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
The most infuriating onboarding…
The most infuriating onboarding process. I need to fill out 100 pages of my life story to see what options are available. I am going with a competitor just to spite you
November 3, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
New User
I'm still taking the 1.5 mg tabs (9 left) and really have not noticed much of anything yet. I have the 4 mg tabs here and wondering whether and how they will be different.
November 3, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
The “Check-in” Police
I continually get messages daily asking me to check in. 8-9 days in a row. I’ve complained multiple times. Nobody seems to care. So, when my prescription expired next spring, im going elsewhere for my meds since your company is so incompetent. Ive received nothing for my inconvenience but an AI generated response telling me nothing. Im also going to let the world know through social media where my group has over 3 million followers.
October 14, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
Not recommend
Feels like no support, no meeting with anyone just take your money and give you a compound. Very disappointed in their procedures.
November 3, 2026
Reply from HIMS
Hi,
Thank you for providing your honest feedback, and I’m so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
Lack of communication/resolution
Lack of communication regarding availability and delays of medication. Customer service AI was unavailable to provide a solid solution and the team it was escalated to was unwilling to respond for the quoted time by the AI, 5-7 hours, but they took days. Then once they responded, the senior team provided no actual solution/resolution. Very disappointing considering the membership fee cost along with the medication. HIMs should be more willing to refund the membership fee when they make mistakes. I was hoping for the higher cost I would have had a better experience.
October 28, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
★☆☆☆☆
★☆☆☆☆ — $175 for an unwanted refill, followed by a flat refusal to help
Hims charged me $175 on September 19 for an automatic medication refill I did not want or need. I did not receive a clear, useful advance reminder that would have allowed me to stop the shipment.
I contacted customer service promptly, explained the situation, and requested a refund. The medication was unopened, and I offered to return it. They refused.
What makes this so frustrating is the complete lack of flexibility or consideration. I gave them an opportunity to resolve a straightforward customer complaint, and their response left me paying $175 for unwanted medication.
For a company marketing convenience and personalized care, the customer service I experienced was remarkably impersonal. Their handling of this made me feel that keeping my payment mattered more than keeping my trust.
I will not use Hims again. Before signing up, look closely at the recurring billing terms and refill schedule. Do not assume customer service will work with you if an unwanted refill goes through. In my case, an unopened product, prompt contact, and an offer to return it were still not enough.
November 3, 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
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