My 18yo son paid to watch a boxing match for £15 and was given a free trial (which he didn’t ask for or use). He thought he’d cancelled it but now he has had two payments of £26.99 taken from his acc... See more
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I download DANZ for the purpose of watching FIFA 2026. Paid my monthly subscription only to realize it would not show on my TV. Neither my Phone. I decided to cancel the subscription, however although... See more
Company replied
Good for the World Cup and nice app. You can only have one device streaming at a time which is annoying. Also what was terrible was cancilling the subscription. Apparently they need a 30 day subscript... See more
Company replied
I subscribed to DAZN for one reason: to watch one NFL team. Paying $34.99 per month for that is already hard to justify, but what’s even worse is that it feels like you’re paying to watch commercials... See more
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Company details
About DAZN
Written by the company
- The global home of sport and ultimate sports entertainment platform
- Uniting the world’s sports fans through the ultimate entertainment experience
Sport anytime, anywhere
Experience the future with DAZN’s personalised sports entertainment platform.
Watch
Watch sport, your way. Stream thousands of events live and on-demand, anytime, anywhere, on any device. DAZN brings the action to you with best-in-class technology, ensuring top-quality viewing.
Buy
Shop your passion. Get the latest merch, tickets, and more from your favourite teams and brands with a single wallet and one-click purchasing for ultimate convenience.
Connect
Join the community. Share your passion and celebrate every victory together. Chat live, send reactions, participate in polls and quizzes, enter competitions, and connect with fans worldwide.
Contact info
London, United Kingdom
- dazn.com
4.4
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Still not canceled
I wish I could update my previous review with good news, but unfortunately nothing has changed.
Despite multiple emails with DAZN support, repeated complaints, and my original Trustpilot review, my issue still hasn’t been resolved. My subscription has still not been cancelled, yet I continue receiving daily emails asking me to pay and add my credit card details.
What makes this even more frustrating is that their own website doesn’t work properly. The live chat they advertise as a support channel either doesn’t work or doesn’t allow me to contact anyone to cancel the subscription, leaving customers with no effective way to resolve the issue.
At this point, this is no longer a simple customer service failure—it’s a complete disregard for customer requests. Cancelling a subscription should not require weeks of emails, public reviews, and constant follow-ups.
If you’re considering subscribing to DAZN, be aware that cancelling may be far more difficult than signing up.
I’m still waiting for DAZN to do the bare minimum: process my cancellation request and stop sending payment demands.
August 14, 2026
Unprompted review
Reply from DAZN
Hi Lucas, thank you for sharing your feedback. I'm sorry to hear about the frustration this situation has caused.
I can confirm that your cancellation request has been reviewed and your issue has been addressed by my team. The matter has now been resolved, and the necessary action has been taken regarding your subscription.
-DAZN Team
Absolute GARBAGE streaming platform
Absolute GARBAGE streaming platform. Good luck trying to watch an HD live streaming event. Obviously most of these reviews are fake!
August 8, 2026
Unprompted review
It took me 20 minutes to cancel my…
It took me 20 minutes to cancel my subscription. Only way to cancel it is to contact customer service
August 11, 2026
Unprompted review
Reply from DAZN
Hey Istvan,
I'm sorry to hear that cancelling your subscription took longer than expected. Customers can manage their subscription through My Account > Manage Subscription, where the available options will depend on their current plan.
If you'd like me to review your experience, please email daznsocialreviews@dazn.com with the email linked to your DAZN account and this Username.
Thanks,
DAZN team
I have an annual subscription for DAZN…
I have an annual subscription for DAZN to watch National League football. They cut off my match after 80 minutes on Saturday, They proceeded to blame my equipment despite multiple reports of issues from elsewhere. But they did manage to broadcast adverts after the game blanked out. Then after checking other National League matches, discovered they missed multiple goals on other match highlights. They love taking your money without providing the service. Even after my complaint was registered they said did I want to contact their help desk (which prompted the complaint) or did I want them to deal with it!!
August 8, 2026
Unprompted review
Reply from DAZN
Hello,
We're sorry to hear that your match stream ended before the final whistle and understand how frustrating it is to miss the conclusion of a game you've paid to watch. We also appreciate your concerns regarding the handling of your complaint, particularly after you had already contacted our support team.
Providing reliable live coverage is a key part of the service our subscribers expect, and we recognize that the interruption you experienced fell short of that expectation. We understand that being directed back to support after reporting the issue only added to your frustration.
I'd like the opportunity to review the concerns you've raised in more detail. Please contact me at daznsocialreviews@dazn.com with your account details, additional information regarding your experience. I'll be happy to look into this further.
Thanks,
DAZN Team.
It's a piece of crap monopoly service…
It's a piece of crap monopoly service that restricts places geographically. I was also charged even after cancelling the subscription.
June 26, 2026
Unprompted review
Reply from DAZN
Hi Carlo,
I'm sorry to hear about your experience. I understand your frustration regarding both the content availability and the charges on your account.
Content availability can vary by country because broadcasting and streaming rights are licensed on a territory-by-territory basis. This means DAZN can only make certain events available in regions where it holds the relevant broadcast rights, which is why some content may be restricted geographically.
Regarding the charges, depending on the subscription plan selected, billing may continue after a cancellation request if there is a minimum commitment period remaining. You can review your subscription details and available options via My Account > Manage Subscription.
If you'd like me to review your account and subscription, please email daznsocialreviews@dazn.com with the email linked to your DAZN account and this review ID, and I'll be happy to take a closer look.
Thanks,
DAZN Support
Very disappointing cancellation and billing experience
I would strongly recommend being careful before subscribing to DAZN.
I was charged $28.24 CAD for my subscription. When I decided to cancel, I was not allowed to simply cancel directly and had to go through another process to get it cancelled.
Despite trying to cancel, I was then charged another $39 CAD. And now, after cancellation, DAZN has charged me an additional $10.20 CAD, which their support team says is a “prorated fee for the cancellation.”
I find this extremely frustrating and misleading. If a customer cancels, they should be given a clear explanation upfront of exactly what additional charges will be applied and why. Instead, I had to contact support to find out why I was being charged again.
DAZN has now told me that the $10.20 is the “final charge,” but that does not address my concern about why I was charged $39 after attempting to cancel and why I am being charged additional money after cancellation.
The cancellation and billing process needs to be much more transparent. Based on my experience, I would not recommend DAZN to anyone who wants a straightforward subscription and cancellation process.
August 9, 2026
Unprompted review
Reply from DAZN
Hi Srijan,
I'm sorry to hear about your experience. I understand why you'd be frustrated if the charges on your account weren't what you expected and if the cancellation process felt unclear.
Subscription options can be viewed anytime via My Account > Manage Subscription, where the available options will depend on your current plan. Any applicable pro rata charges are displayed on the account page before you proceed with the cancellation request.
I'd like to review your account and billing history to better understand the charges you've mentioned. Please email daznsocialreviews@dazn.com with the email linked to your DAZN account and this username, and I'll be happy to take a closer look.
Thanks,
DAZN Team
2026 refund process is terrible
2026 auto-renew happened and the cancellation and refund process is extremely extremely difficult to navigate. It almost feels like DAZN are a bunch of crooks. Activiely making it difficult
August 8, 2026
Unprompted review
Reply from DAZN
Hey Matt,
I'm sorry to hear that the auto-renewal and the cancellation and refund process left you feeling this way.
I'm glad to see that our support team was able to review your case and resolve the matter for you. We also appreciate you taking the time to share your feedback, as it helps us identify opportunities to improve the customer experience.
Thanks,
DAZN team.
DAZN is not worth it
I subscribed to DAZN for one reason: to watch one NFL team. Paying $34.99 per month for that is already hard to justify, but what’s even worse is that it feels like you’re paying to watch commercials instead of football. I understand that NFL games include commercial breaks, but charging a premium subscription price while still delivering so many ads makes the service feel like poor value. Wish I had another option here in Canada
August 6, 2026
Unprompted review
Reply from DAZN
Hi Detroit,
Thank you for taking the time to share your feedback. We're sorry to hear your viewing experience didn't meet your expectations.
We understand your concerns about advertising during NFL games and appreciate your comments regarding the value of the subscription. Advertising helps us bring major sporting events to a broad audience, and selected subscription options include fewer interruptions.
We value your feedback and will ensure it is shared with the relevant teams as we continue working to improve the viewing experience for our customers.
Thanks,
DAZN Support.
Bad service and failure to keep promises
I have had multiple issues and tried to raise multiple complaints only for it to be promised and ignored. I have been made promises and assurances about downgrading and then cancelling and despite both of those they have tried to charge the full amount both times. Also when I tried to view the last PPV the lag and quality was actually unwatchable so I do not recommend at all
August 5, 2026
Unprompted review
Reply from DAZN
Hey Kyle, I'm sorry to hear you've experienced multiple issues. I can see that our team has already reviewed your concerns and worked to resolve them, and I appreciate you taking the time to share your feedback.
Dazn absolutely sucks
I have had a terrible experience dealing with DaZn helpline consultants apparently dazn has put an auto renewal setting in their app so that even after you cancel your month to month subscription they can restart your subscription without your permission and help themselves to your hard earned money and its no longer month to month its now an annual 12 plan you never asked to join.
When I finally realised that they have been helping themselves to my money for months and questioned them as to how they can do this they say oh you must not have turned off the auto renew setting hidden in the app like it was my fault entirely.
They also told me no matter what I do now I am locked in to paying for the plan weather I cancel or not.
I sent them proof of my cancellation and even emails showing Dazn had sent me countless emails asking me to renew my membership which I never did but the consultant told me they were going to push my inquiry through to a higher swction and someone would contact me in the next 24 to 48hrs to discuss the situation but as I actually predicted would happen they never even bothered to contact me at all apart from to request I pay outstanding payment.
August 2, 2026
Unprompted review
Reply from DAZN
Hello,
Thank you for taking the time to share your feedback. I appreciate the detail you've provided regarding the cancellation request, the subsequent renewal of your subscription, and your interactions with our support team.
Once auto-renewal has been turned off on an account, it cannot be re-enabled without customer action and consent. Based on what you've described, including your previous cancellation confirmation and the renewal emails you received, I'd like to take a closer look at what happened.
Please email me at daznsocialreviews@dazn.com with the email address linked to your DAZN account and this review ID, and I'll investigate this further for you.
Thanks,
DAZN team
Very poor production values similar to…
Very poor production values similar to that of Box nation. After a year of a subscription which was 100% not worth it as the decent content is still behind a pay wall. Yes ppv in boxing has been around forever but then I have to listen to Turkey telling me that the model is changing and soon it will cost but a cup of coffee to watch the big fights.... So why when I bought the Verhooven fight are they tagging an unwanted 7 day free trial that they have on auto renewal..... So they have had 50 bones out of me for nothing, it shiuld be their tag line, Pay us money for nothing and if not we will weasel it out of you signed Frank, Eddie and Turkey.
August 1, 2026
Unprompted review
Poor service
I hope that DANZ can get someone to give me a call as Ai could not sort my problems out . They put me to an agent and he told me to fix my problems on the website .
August 2, 2026
Unprompted review
Reply from DAZN
Hi Richard, thank you for your feedback. We're sorry to hear that the support you received wasn't helpful in resolving your issue.
We recognise that when customers reach out for assistance, they expect clear guidance and effective support. It's disappointing to hear that after being directed to an agent, you were still left searching for answers on your own.
I'd like to better understand what happened and review the assistance you received. Please contact me at daznsocialreviews@dazn.com from the email address registered to your DAZN account, and I'll be happy to investigate further.
We appreciate you bringing this to our attention and will share your comments with the relevant teams for review.
Thanks,
DAZN Support
Absolutely a sh*t company
Absolutely a sh*t company. Collected my annual fee AFTER telling me my plastic was no good. The NFL should can these rip-off artists & get a proper company 1
August 1, 2026
Unprompted review
Reply from DAZN
Hello, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be when there appears to be confusion around a payment or billing attempt.
We'd like the opportunity to review your account and better understand what happened in your specific case. Please email us at daznsocialreviews@dazn.com from the email address associated with your DAZN account, and include the username or display name used when posting your review. We'll investigate the details and do our best to assist.
We also appreciate your comments and will ensure your feedback is shared with the relevant teams for review as we continue working to improve the customer experience.
Thanks,
DAZN Support
Beware of their subscriptions!
I signed up for an account with this company in December 2025. Eight months later, on August 1, 2026, I was in a different country, and so completely unable to use their service because I was in a different media zone. Nevertheless, DAZN auto-charged me £199 via PayPal. I immediately contacted them to explain that they had charged us for a service that we had not used for months and that it was physically impossible for us to use now, and requested a refund. They said "no," but that they would connect me to a specialist who could help. I waited for 40 minutes without any further contact or help. I've cancelled the subscription, obviously, but it's infuriating to have been charged so much money (without any notice of auto-renewal, I might add) for a service that I CANNOT use. I have never left a Trustpilot review before, but I found this experience so horrible that I'm doing so now in the hope that others will avoid my very expensive mistake.
August 1, 2026
Unprompted review
Reply from DAZN
Hello Stella,
I'm sorry to hear about your experience, and I understand why you'd be frustrated. I appreciate you taking the time to share your feedback regarding the renewal charge, content availability while travelling, and the support you received.
DAZN subscriptions are set to renew automatically unless cancelled before the renewal date.
Regarding content availability, broadcasting rights vary by country and region. This means that some content available in one location may not be available in another due to licensing restrictions, even with an active subscription.
If you still need assistance, please email me at daznsocialreviews@dazn.com with the email address linked to your DAZN account and this username, and I'll be happy to help.
Thanks,
DAZN Team
Silent auto-renewal at 5x the price I actually paid
Silent auto-renewal at 5x the price I actually paid
I signed up in October 2025 on a promotional NFL annual pass at £34.99. On 1 August 2026, DAZN automatically took £179.99 from my card.
No renewal reminder. No notice that the price had changed. No email of any kind telling me a payment was due or that I had a window to cancel. The first I knew about it was the money leaving my account.
That's more than five times what I last paid, and £55 more than even the full undiscounted price of the offer I originally took. A single reminder email would have prevented the whole thing.
I've cancelled and requested a refund. I'd strongly suggest anyone signing up on a promotional price checks their renewal date and diarises it themselves, because DAZN will not remind you.
August 1, 2026
Unprompted review
Reply from DAZN
Hi Adam,
I'm sorry to hear about your concerns regarding the renewal of your NFL Game Pass subscription.
The promotional price of £34.99 applied to the NFL Game Pass subscription you purchased in October 2025, which was valid until 31 July 2026. Upon renewal on 1 August 2026, the subscription automatically renewed onto the current annual plan at £179.99, providing access for the following 12-month subscription period.
I've reviewed the details of your case and can confirm that the matter has since been addressed and resolved. Thank you for taking the time to share your feedback.
DAZN Team
Unauthorised charges
DAZN save your card details on sign up, and attempt to collect payment even after you request cancellation. Disgusting business practice. This has happened to me two seasons in a row. Luckily I always sign up with a credit card, so I have been able to recover my money on both occasions.
August 1, 2026
Unprompted review
Reply from DAZN
Hello Matthew, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns regarding billing and subscription management.
DAZN offers a range of subscription plans, some of which include fixed-term commitments. When a cancellation request is submitted, the subscription is marked to prevent renewal at the end of the applicable term, but any remaining payments associated with that commitment may still be due. We appreciate, however, that situations involving charges after a customer believes their subscription has been cancelled can be particularly frustrating.
We'd like the opportunity to review your account and better understand what happened in your specific case. Please email us at daznsocialreviews@dazn.com with the email address associated with your DAZN account, and we'll be happy to investigate further.
Your feedback is valuable and has been shared with the relevant teams as we continue working to improve the customer experience.
Thanks,
DAZN Support
It’s almost impossible to cancel a…
It’s almost impossible to cancel a subscription. Not only do you have to go through a bunch of tricky pages and click cancel my subscription five times but they make you either call them or chat with them. I’ve been waiting on the chat for about 15 minutes.
As you can see by the response below, DAZN is ready to be put out of business by a company with some morals
August 1, 2026
Unprompted review
Reply from DAZN
Hello, thank you for taking the time to share your feedback. We're sorry to hear that you've found the cancellation process frustrating. We understand how important it is for customers to be able to manage their subscriptions easily and without unnecessary delays.
DAZN offers different subscription types and, depending on your plan and how you signed up, the cancellation process may vary. We appreciate your comments regarding the navigation of the cancellation journey and wait times when contacting support, and we'll ensure this feedback is shared with the relevant teams for review.
If you'd like me to take a closer look at your specific case, please email me at daznsocialreviews@dazn.com from the email address associated with your DAZN account, and we'll be happy to assist further.
Thanks,
DAZN Support
Worst customer service of any company
I’m with DAZN through lack of choice as they have had the NHL unfortunately so I have no chive but to use them. I had trouble last year when I first went with them for NHL as there was a price dispute. Their customer service advisors are the worst and are unable to deal with the most basic of disputes. The answer is last year was constantly that it had to go to “another department “ and that they would “email me” when they had investigated. This happens EVERY single time and nobody is able to deal with the query there and then.
Last year I admitted defeat and just gave up because I was sick of dealing with them.
Thsi year the renewal price was emailed telling me it was £119.99 but they are quoting me the wrong package and I am on ultimate. My account renewal price comes up at £139.99 but if you look at the DAZN website it’s £124.99 which is a £15 difference.
I’ve been told the exact same thing again that it had to go to this “other” department and I had to wait around for an email yet again. It’s such poor customer service and there is literally no point in them even paying those people because they do absolutely nothing. DAZN don’t care though, they’re all about the money and as long as they make revenue they couldn’t care less of the reputation or the fact they have the worst customer service of any company.
I even explained to the advisor that solution was very simple and a £15 credit to match the online price would have resolved it but it’s the same garbage answers as last year, they get you off the chat as quickly as they can with the excuse of an email and then just email you saying no or in the case I had last year answering totally irrelevant questions I’ve not even asked. Absolute joke of a company.
July 31, 2026
Unprompted review
Reply from DAZN
Hello Andrew,
Thank you for taking the time to share your feedback. I can understand your concerns regarding the renewal pricing, the information you received about your subscription, and the support experience you've described.
We aim to provide clear information about subscription plans and pricing, and I appreciate you sharing the details of your interactions with our support team. I can see why you would want further clarification regarding the renewal amount and the handling of your enquiry.
I'd like to take a closer look at your account and the communication you've received so far. Please email me at daznsocialreviews@dazn.com with the email address linked to your DAZN account and this username, and I'll be happy to investigate this further for you.
Thanks,
DAZN Team.
Buffering problems
I bought the AJ PPV. After watching two prelims with no issues, the walkouts began for the AJ fight. As soon as the walk outs began, the buffering started. The fight was unwatchable, stopping every 3-5 second. This as you can imagine totally ruined the fight, very disappointing. I won’t be using DAZN again, £20 down the drain.
July 25, 2026
Unprompted review
Reply from DAZN
Hello Rory,
Thank you for taking the time to share your feedback. We're sorry to hear that buffering affected your viewing experience during the main event, especially after the prelims streamed without issue.
If you experience streaming issues in the future, you can find troubleshooting steps here: https://bit.ly/4aMSVx8
I understand how disappointing it is when technical issues interrupt a live event, and we appreciate you sharing your experience. I'll ensure your feedback is shared with the relevant teams as we continue working to improve the reliability and quality of our streaming service.
Thanks,
DAZN Support.
Free trial can be costly
My 18yo son paid to watch a boxing match for £15 and was given a free trial (which he didn’t ask for or use). He thought he’d cancelled it but now he has had two payments of £26.99 taken from his account. He was away and missed the first payment so only noticed when they tried to take a second payment but he didn’t have any money. He cancelled it again but as soon as he got some cash they took another payment. I spent ages jumping through hoops to speak to someone regarding this and finally got one month refunded. However, given the circumstances, both months should really be refunded. They can see he hasn’t watched anything else. He is a student and doesn’t have any money and was basically tricked into the ‘free trial’. Beware and say no to the trial. It’s very difficult to cancel this.
Update - Customer services have been very helpful and now refunded both payments. Thank you.
June 1, 2026
Unprompted review
Reply from DAZN
Hi,
We're sorry to hear about your experience and understand how frustrating this situation has been.
During sign-up, we do our best to clearly explain the subscription type selected, including the applicable pricing, commitment period, renewal, and cancellation terms before payment is completed.
You can find more information about Pay Per View events here: https://bit.ly/3U5dRtr
You can also learn more about our subscription plans and cancellation options here: https://bit.ly/4foyBmW
I'd like to review your account and the result outcome in more detail. Please email daznsocialreviews@dazn.com from the DAZN-registered email address, include the username or display name used when posting your review in the subject line (or at the beginning of your email). I'll be happy to investigate this further and assist you.
Thanks,
DAZN Support.
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