The actual website was OK but the search came up with vans that were not available for my dates as well as available vans which was frustrating. A number of requests were never replied to but two we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve used Gobooney for years now and administratively, they seem pretty slick. We’ve never encountered a problem with them. However, I’d have a few points I would raised. It would be so mu... See more
I got the company name from a friend in Holland. good, clear website, good prices. Goboony stayed in touch when my first choice did not react. Both willemjan, owner camper and me showed some flexi... See more
Booking was very easy after we found the perfect van only 8 miles from where we live after so many choices! Unfortunately though we had to cancel our trip and the cancellation process was very easy,... See more
Company details
Written by the company
Hiring a campervan? With Goboony you’re at the right place. ✅ Biggest range of campervans in Europe. ✅ Easy booking online. ✅ Share the Freedom
Contact info
Lange Viestraat 2b, 3511 BK, Utrecht, Netherlands
- support@goboony.com
- goboony.com
4.1
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 month
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First time I’ve used goboony found it…
First time I’ve used goboony found it so easy and quick to use full of information would definitely recommend to anyone interested in looking for renting a motor home
Thanks Tom
June 25, 2026
Easy to understand platform prompt…
Easy to understand platform prompt reply from owner, ease of booking
June 20, 2026
Need urgent help to make payment and…
Need urgent help to make payment and getting no help at all. Worrying
June 19, 2026
Unprompted review
Reply from Goboony
Hi Caroline,
Thank you for taking the time to leave feedback.
Our Help Centre is designed to guide customers to the right information quickly, and we find that most queries can be resolved there with ease, including payments.
As there's no booking reference attached to your review, I am unable to investigate further. If you still require assistance, please update the review with your booking number, and I will ask that a member of our team contact you to help resolve the matter.
Many thanks
Team Goboony
No phone number to speak to a human
No phone number to speak to a human. This coursed stress for both us and the traveler as no one knew there rights. Terrible system, FAQ can only go so far.
June 17, 2026
Unprompted review
Reply from Goboony
Hello Fox,
Thank you for taking the time to leave a review.
Our Help Centre is designed to guide customers to the right information quickly, and we find that most queries can be resolved there with ease.
For emergencies, we also have a dedicated contact number, which can be found in the Help Centre. This is a callback service - simply leave your name and a brief description of the issue, and a member of our team will call you back within the hour.
We do apologise that the set-up caused you and the traveller stress. We're continually looking to improve our services, and this feedback has already been passed on internally.
Thank you again,
Team Goboony
Easy process
Easy process , quick replies to questions. No hidden fees , what you see is what you pay.
June 13, 2026
Joined for a week
Joined for a week, no customer service, no response to email enquiries, virtually no customer support from our experience. No one to answer phones either.
If they are not there when you need support renting your motorhome, you can guarantee they will not be if you run into difficulties.
It also seems quite an aggressive platform in terms of money they will take in terms of commissions and cancellations.
Read the other reviews. Caution advised.
June 9, 2026
Unprompted review
Reply from Goboony
Thank you for sharing your feedback. We are sorry to hear that your first week on our platform has been frustrating and that you felt unsupported. We understand how important prompt communication is when getting started.
While we aim to respond to everyone as quickly as possible, response times can vary during peak periods. Our support teams prioritize urgent situations during active rentals to ensure both owners and travelers are safe and assisted if difficulties arise on the road.
Regarding our fees and cancellation policies, we strive for complete transparency. These terms are fully available to review before joining or making any commitments on our platform. The commissions and policies are essential for maintaining a secure marketplace, providing specialized insurance, and protecting both parties fairly in the event of a cancellation.
We regret that your initial experience did not meet your expectations and wish you the best moving forward.
Kind regards,
Team Goboony
We found the Goboony website frustrating
We found the Goboony website frustrating to move from page to page. As soon as you click on a camper or motorhome to look more deeply at your choice, returning to the list reverts back to the beginning. Annoying when already on page 5 for example.
Despite using filters many vehicles shown did not come up with the correct criteria.
Once we chose a camper to hire Goboony misquoted our dates when we had requested to book.
Booking sequence not easy to navigate and responses from owners not easy to read.
Prices quoted not always clear as to what final total might be with additional insurance and waivers.
No one to contact to speak to with queries and list of FAQ's not comprehensive enough.
We have booked a vehicle through Goboony but not sure we can recommend the site until their technical systems are smarter.
June 8, 2026
Unprompted review
Reply from Goboony
Thank you for taking the time to share your detailed feedback with us. We are sorry to hear that navigating our website felt frustrating and that the booking process did not run as smoothly as it should have. We are pleased to know you successfully booked a vehicle, but we completely understand that a clunky interface can take away from the excitement of planning a trip.
We really appreciate your comments regarding the page navigation and search filters. Technical points like the search list resetting or filters not matching perfectly are highly valuable to our development team, as we are constantly working behind the scenes to make the platform smarter and more intuitive.
When it comes to the booking sequence and the requested dates, our system processes the specific dates selected during the initial search. However, because minor errors can easily happen during clicking, we always prompt travelers to carefully review the final summary screen before submitting a request. This ensures that any discrepancies can be caught and adjusted before the details are sent over to the owner.
Regarding pricing transparency, we always aim to show a clear breakdown of costs. Optional additions, like extra insurance coverage or excess waivers, are calculated based on the specific trip details and are displayed in the total overview before any commitment or payment is finalized, allowing travelers to see exactly what the final amount covers.
We also take your note about our customer service options seriously. While we rely primarily on our digital help center to assist the community efficiently, we are continuously updating our FAQs based on user experiences to make them more comprehensive and helpful for everyone.
Thank you again for helping us improve, and we hope you have a wonderful and safe journey with your rented vehicle.
Kind regards,
Team Goboony
Good range of vehicles
Good range of vehicles all of which are well described. Straight forward booking and price structure.
June 7, 2026
Our trip was cancelled less than 2…
Our trip was cancelled less than 2 weeks before we were due to go apparently because of a mechanical breakdown with the motorhome.
Not something we had even considered could happen, but the risks of booking a privately owned vehicle.
June 6, 2026
Reply from Goboony
So sorry to hear that. It's always stressful to have to adapt to sudden changes to your plans so shortly before departure. I'm happy to see you've found an alternative, hoping you have a great time in Scotland!
Highly recommended
I very rarely write reviews, but on this occasion I felt I had to make an exception. Richard and the Swift Trekker X were both excellent.
Our interactions with Richard from Moonlight Adventures, and the booking process through Goboony, were nothing but first-class. From the quick response to our initial enquiry, to the phone call a few days before our holiday to run through the campervan, Richard's introduction and briefing on the van, assistance whilst we were out on the road, and even when we dropped the van off, he could not have been more accommodating or helpful.
As for the van itself, it's a real head-turner and comfortably accommodated myself, two teenagers, and Rollo the family dog. It was an absolute pleasure to drive and, despite its size, I had no real issues parking it thanks to the rear-view camera.
As first-time campervanners, we were a little apprehensive at first, but Richard took the time to talk us through all the features and workings of the van. By the time we hit the open road, we felt completely confident and ready for the adventure ahead.
The campervan has everything you could possibly need, but the pop-top gets a special mention. It's worth booking this van for the pop-top alone. With the sides fully unzipped and rolled up, it was an absolute pleasure sitting up there and taking in the views.
We had a fantastic road trip and wouldn't hesitate to hire from Richard again. The whole experience had a real wow factor, from the van itself to the support we received throughout. Highly recommended.
March 7, 2026
So many different types to choose from…
So many different types to choose from as well as many that were local to us
June 4, 2026
Original search was easy and request…
Original search was easy and request etc.
But, If as a hirer, we have any issues, as a company you don’t seem to be contactable. Everything has to be resolved via the advertiser.
I think this is a problem.
Also what checks are done on an ongoing basis to ensure any advertised vehicle has up to date tax/mot etc?
Obviously when originally taken on these r checked, based on your website, but after the first year is there an auto request for these documents to be seen if the vehicle continues to be advertised on your website?
It was quite difficult to actually access the website on a few occasions too, kept getting error messages.
May 27, 2026
Reply from Goboony
Thank you for sharing your feedback with us. We are pleased to hear that your initial search and request process went smoothly, but we are sorry to learn that you experienced some technical difficulties and found our support structure frustrating.
To provide some clarity on how our platform works, Goboony acts as a peer-to-peer marketplace connecting travelers with campervan owners. Because the hire agreement is legally made directly between the renter and the vehicle owner, day-to-day queries and immediate trip arrangements are best resolved directly with the advertiser. That being said, we are certainly here to assist; our team acts as an independent mediator to support both parties if an issue escalates or if a formal dispute arises during a booking.
Regarding your important question about ongoing vehicle compliance, such as tax and MOT certificates, we do verify these details when a vehicle is first listed on our site. Beyond the initial setup, keeping the vehicle legally roadworthy, taxed, and properly maintained remains the ongoing legal responsibility of the owner, as outlined in our platform guidelines and the rental agreement. This is a responsibility we routinely remind the owners on our platform of. To ensure safety and transparency for every journey, we provide a mandatory check-in form that both the hirer and the owner must complete together at departure. This gives travelers the opportunity to inspect the vehicle's current condition and documentation firsthand before hitting the road, ensuring any concerns can be flagged immediately.
We also appreciate you letting us know about the error messages you encountered while trying to access the website. Our technical teams work continuously to maintain platform stability and improve the user experience, so your feedback regarding these glitches is incredibly helpful for our ongoing updates.
We truly value your input as it helps us improve our systems, and we wish you many wonderful journeys ahead.
Kind regards,
Team Goboony
Booking was very easy
Booking was very easy. Had some questions for the owner. These were passed on and replied to very promptly. Looking forward to my holiday.
May 31, 2026
Straightforward but Expensive
Goboony is easy and straightforward to use, but they are greedy!!! The additional costs are ridiculous. Goboony made what should have been a low cost break far more expensive than expected and/ or necessary. The owners of the camper were fantastic but I wouldn't use this site again purley because it works out too expensive. I'd use a small independent next time.
May 31, 2026
Reply from Goboony
Thank you for sharing your feedback with us. We are pleased to hear that you found our platform easy and straightforward to use, and that you had such a wonderful experience with the camper owners. We completely understand that keeping costs within a specific budget is a priority, especially when planning a quick getaway, and we certainly want our travelers to feel they are getting good value for their money.
To offer some insight into how our pricing works, Goboony provides the largest selection of campervans and motorhomes in the entire market. Because we connect a vast community of individual owners with travelers, you can find all possible price ranges and vehicle types on our platform, from highly budget-friendly options to more premium models. The base nightly rental rates are set directly by the owners themselves, which creates a diverse marketplace with choices to suit many different financial preferences.
The additional costs associated with a booking, such as platform service fees and specialized insurance, are essential for maintaining a safe and reliable sharing environment. These fees allow us to provide robust insurance coverage tailored specifically for camper sharing, secure payment systems, and support during your journey. We always strive for complete transparency, which is why a full breakdown of the final total—including any platform fees and insurance options—is always clearly displayed before any commitment or payment is finalized. This allows travelers to review the full costs upfront and ensure the trip aligns with their holiday budget before booking.
We regret that the overall cost on this occasion did not meet your expectations, but we are glad you had a positive experience with the camper's owners and wish you many great adventures ahead, wherever your next trip takes you.
Kind regards,
Team Goboony
Have booked campervsn for weekend in…
Have booked campervsn for weekend in July. So far great experience in terms of ease of booking, responses from owners and payments.
May 29, 2026
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