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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting fast shipping and secure packaging. Many reviewers specifically mention positive interactions with the sales team, noting their knowledge, helpfulness, and courteous manner. Consumers also appreciate the ease of ordering through the website and the clear communication provided throughout the process. People report that the company promptly addresses and resolves issues, demonstrating excellent service. Many reviewers express satisfaction with the product performance and value, while some express mixed opinions. Overall, the general consensus is that the company provides a positive experience with knowledgeable staff and efficient service.

Based on these reviews

Rated 5 out of 5 stars
Verified

My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition... See more

Company replied

Rated 5 out of 5 stars
Verified

Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more

Company replied

Rated 5 out of 5 stars
Verified

September 2024 - Calgary, Alberta. Incredible savings when you buy online and fast shipping. We will not go back to the traditional a/c furnace sales channel. Where the total cost of replacement wa... See more

Company replied

Rated 5 out of 5 stars
Verified

The customer service team at BPH Sales provided great service. I had previously purchased an HRV and was expecting to be able to use the existing controls that I had. That didn't work out, so the BPH... See more

Company replied

Rated 3 out of 5 stars
Verified

Received the unit from some Purolator subcontrator at 11:36 this morning. The box was pretty banged up. Upon inspection of the unit I found a nice big dent in the acces cover. It was hit hard enough t... See more

Company replied

Rated 3 out of 5 stars
Verified

Ease of ordering on site was great. Had to call for shipping timing and expected delivery as I just kept getting emails saying we are putting your order together Pickup of shipment was great. Conta... See more

Rated 5 out of 5 stars
Verified

Found BPH Sales through a search online and gave them a call to get more information on a Venmar air exchanger. Had a great friendly conversation with all of my questions answered and felt comfortable... See more

Company replied

Rated 4 out of 5 stars
Verified

Great price easy to install. Package arrived in perfect condition however I found that it took quite some time to receive it. I would have given 5 stars if my parcel would have arrived sooner. Hover... See more

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Rated 3 out of 5 stars
Verified

Showing prices in Euro was a little bit tricky, but since it was cheaper to install it myself that having to get e technician to install it (because I could not get the part anywhere else) I saved s... See more

Company replied

Rated 4 out of 5 stars
Verified

Good website and phone sales people. Great price. Tracking number did not work. Was billed two separate shipping costs when then chocolate bar size controller was just put inside the air exchanger b... See more

Company replied

Rated 5 out of 5 stars

Flawless delivery on large order! Purchased 6x unit heaters from BPH, Brad was extremely helpful in providing information and assistance with our order. The shipment arrived in less than a week to... See more

Company replied

Rated 5 out of 5 stars
Verified

Brad with sales was good to deal with shipping went well and arrived in good timing. There will still need to be more discussion on operation and installation when we get to that stage.

Company replied

Rated 5 out of 5 stars
Verified

The terminal they delivered to was very convenient for us. Delivery was quick and the item packaging was undamaged. Haven't installed the HRV yet, so can not comment on the quality of the item purchas... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased a new HRV from BPH Sales. The team promptly responded to my questions and delivered my new unit as promised. It was just how a purchase experience should be.

Company replied

Rated 5 out of 5 stars
Verified

Great website to order from. Timely and accurate communication. Fast delivery, especially going through Canada Post which just ended a strike. Friendly helpful staff.

Company replied

Rated 5 out of 5 stars
Verified

I ordered the wrong air exchanger at the beginning and BPH was agree to cancel the order and provide feedback to order the appropriate model . Product was delivered according... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered my Lifebreath Max 155 after consultation with the team at BPH. Easy, quick to react and delivered hassel free. Makes for a great start when upgrading in your home.

Company replied

Rated 5 out of 5 stars
Verified

This is an official retraction of a previous one star rating I gave BPH. I arrived at premature conclusions. BPH rectified the situation professionally and treated me well. I can recommend them with c... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service and product. Shipping company was confused, bph sorted it for me. Product arrived as advertised at a good price.

Company replied

Rated 5 out of 5 stars
Verified

Easy to find product from a google search. Easy to order. Canadian Dollars. Fast shipping with Canada Post so secure delivery to our postal box.

Company replied

Rated 5 out of 5 stars
Verified

Called this business and spoke with a Brad who was above and beyond. He was very knowledgeable and appreciated the great service and advice.

Company replied

Rated 5 out of 5 stars
Verified

Had a problem with a shipment Contacted BPH via email and got a very quick response. Got a follow up call from Brad shortly after. He took care of everything in a very short time. Would definitely... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service even with an error on BPH’s part which was immediately fixed and very well handled. Tremendous service!

Company replied

Rated 4 out of 5 stars
Verified

The only improvement would be quicker shipment of the product, Manitoulin transport did a great job, just needs to leave your warehouse quicker if possible.

Company replied

Rated 5 out of 5 stars
Verified

The people at BPH were very helpful and engaged with my order. They went beyond my expectations to make sure I was updated on my order. Thanks BPH Team!

Company replied

Rated 5 out of 5 stars
Verified

Quick and easy to find the unit I needed and order it. Great service and quick delivery.

Rated 4 out of 5 stars
Verified

I would use someone other than Canada Post, haven't received unit yet but is in hawk and will get out tonight

Company replied

Rated 5 out of 5 stars
Verified

Shipping was fast and packaged well. The heater and all parts not damaged during shipping. The heater has not been installed yet but it I like the look of it.

Company replied

Rated 5 out of 5 stars
Verified

Everyone I dealt with was knowledgeable, courteous and willing to help out. I would definitely recommend BPH for your project.

Company replied

Rated 5 out of 5 stars
Verified

Good customer service. Keeping client informed of delivery status. Call to company are answered by a person who is knowledgeable.

Company replied

Rated 5 out of 5 stars
Verified

Good prices. Fast shipping. Good communication. HRV arrived at terminal within a few days of order completion. Well packaged and complete.

Company replied

Rated 5 out of 5 stars
Verified

I was able to talk to a person on the phone to get advice about the HRV unit that I needed. Shipping was very fast. HRV unit is installed and works very very well. Much better than the unit that was p... See more

Company replied

Rated 5 out of 5 stars
Verified

Machine works fantastic. I’m not an expert but I had very little trouble installing this unit.

Company replied

Rated 5 out of 5 stars
Verified

The team at BPH always give the best customer service anyone could ask for!

Company replied

Rated 5 out of 5 stars
Verified

Person was very helpful. Did not have item in stock, however attempting to find what I need.

Company replied

Rated 5 out of 5 stars
Verified

Great comms, friendly staff, solved little problems promptly and professionally

Company replied

Rated 4 out of 5 stars
Verified

You had product in stock. The shipping was ridiculous. Took almost 1 week to get here from Regina.

Company replied

Rated 5 out of 5 stars
Verified

Sales staff was very knowledgeable about the product. Sale, payment and shipping all went smoothly.

Company replied

Rated 4 out of 5 stars
Verified

On time, well packaged, as expected. Operating instructions could perhaps go into a little more detail.

Company replied

Rated 5 out of 5 stars
Verified

Personal phone call as well as accurate tracking. Already installed and working perfectly.

Company replied

Rated 5 out of 5 stars
Verified

Recently purchased a Napoleon Furnace and AC unit from BPH, great service and quick delivery.

Company replied

Rated 5 out of 5 stars
Verified

Staff was knowledgeable and had answers to all my technical questions, order process was easy and transaction was smooth.

Company replied

Rated 5 out of 5 stars
Verified

just received it today so we will see how it works out thank you and i will finish when it gets installed thanks you

Company replied

Rated 5 out of 5 stars

I saved a lot buying online. Delivery was also fast. I will buy more for sure

Company replied

Rated 5 out of 5 stars
Verified

Friendly and helpful staff. Product was packaged well for shipping.

Company replied

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Company details

  1. #2 of 2 best companies in Heating Equipment Supplier
  2. #2 of 2 best companies in Air Conditioning Store
  3. #1 of 1 best companies in Boiler Supplier
  4. #1 of 1 best companies in Furnace Store
  5. #1 of 1 best companies in Hot Water System Supplier
  6. #1 of 1 best companies in Ventilating Equipment Manufacturer

Written by the company

BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Verified

I am very happy with our new unit

I am very happy with our new unit. It was easy to order and delivered quickly to my doorstep.

October 2, 2025
BPH Sales logo

Reply from BPH Sales

Jean-Paul, thank you for taking the time to leave us a review!

Glad you like your new HVAC equipment and that your purchase experience went as well as you had hoped.

Look forward to welcoming you back!

The BPH Sales Team.

Rated 5 out of 5 stars
Verified

Perfect!

Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'll look too.

September 26, 2025
BPH Sales logo

Reply from BPH Sales

Matthew,

Glad to hear everything went smooth, and we 100% look forward to working with you again in the future!

Thanks for taking the time to leave a review.

The BPH Sales Team

Rated 3 out of 5 stars
Verified

Unit was damaged when delivered

Received the unit from some Purolator subcontrator at 11:36 this morning. The box was pretty banged up. Upon inspection of the unit I found a nice big dent in the acces cover. It was hit hard enough to unclip the hinges. The styrofoam packing was in pieces. I have photos of all of it.

September 26, 2025
BPH Sales logo

Reply from BPH Sales

Hi Steve,

Please accept our apologies for the condition of the delivered unit!

If not already done so, please contact our service team directly; please have your order number ready for reference! Also, please be ready to share all photos and documentation.

Did Purolator request a signature from you? For any future orders, if they request a signature and the packaging is clearly damaged, we advise contacting our team before signing for the package - once you sign for a package, Purolator sees this as you accepting it in its delivered condition.

Again, please do reach out to us if not done so yet!

The BPH Sales Team

Rated 5 out of 5 stars
Verified

Aldes H150 HRV

My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition. I’ll definitely be ordering from BPH in the future.

September 17, 2025
BPH Sales logo

Reply from BPH Sales

Donald, thanks for the 5-star review!

Glad your arrived not only early, but in the expected condition. Keep us posted what you think of the improved home air conditions once that Aldes HRV is installed.

Thanks again for your business, and we look forward to welcoming you back again.

The BPH Sales Team

Rated 5 out of 5 stars
Verified

BPH Sales website was easy to order…

BPH Sales website was easy to order from.

September 8, 2025
BPH Sales logo

Reply from BPH Sales

George, glad to hear you had a smooth and easy experience!

Thanks for the feedback, and we look forward to welcoming you back again.

The BPH Sales Team

Rated 5 out of 5 stars
Verified

Perfect

Good service. Fast shipping

August 20, 2025
BPH Sales logo

Reply from BPH Sales

Perfect?!?! <3 thanks for the glowing review, Jean-Jacques!

We look forward to having you back again!

The BPH Sales Crew

Rated 5 out of 5 stars
Verified

Prompt delivery

Prompt delivery

August 14, 2025
BPH Sales logo

Reply from BPH Sales

GW, glad you were happy with our shipping timelines and delivery!

Thanks for the positive feedback.

BPH Sales Team

Rated 5 out of 5 stars

Flawless delivery on large order!

Flawless delivery on large order!

Purchased 6x unit heaters from BPH, Brad was extremely helpful in providing information and assistance with our order. The shipment arrived in less than a week to our jobsite in Vaughan after payment.

August 22, 2025
Unprompted review
BPH Sales logo

Reply from BPH Sales

Hi Seth,

We take pride in providing a holistic solution, from product exploration through to the final delivery. Glad to hear your experience was spot-on!

We will make sure Brad receives the positive feedback. Thanks for taking the time to share your unit heaters experience with us and other future customers!

The BPH Sales Crew

Rated 5 out of 5 stars
Verified

This product is fantastic

This product is fantastic

July 9, 2025
BPH Sales logo

Reply from BPH Sales

WN,

Glad to hear you are loving your new 'toy'! We pride ourselves on offering a selection of only the best HVAC products on the Canadian market, so glad to hear of another happy customer!

The BPH Sales Team

Rated 5 out of 5 stars
Verified

Friendly and helpful staff

Friendly and helpful staff. Product was packaged well for shipping.

July 17, 2025
BPH Sales logo

Reply from BPH Sales

Rick, glad to hear everything went smoothly! Thanks for the positive feedback, and we look forward to welcoming you back again!
The BPH Sales Team

Rated 1 out of 5 stars
Verified

Bosch USA are theives…

Bosch US sales, poor service. It is unreasonable to require a customer to pay a restocking fee for an exchange. It seems like Canadians are left with no alternative but to be taken advantage of. This issue will escalate as I will ensure that individuals are aware of the American Bosch manufacturer's unethical practices towards Canadians, such as charging $700 for a simple boiler exchange.

June 23, 2025
BPH Sales logo

Reply from BPH Sales

Hi Denis,

Thanks for your feedback. Disappointing to hear you feel taken advantage of, but we also ask for you to keep in mind you do have the option to use brands other than Bosch, if that is what you prefer.

At BPH Sales we try our best to offer a range of products from leading manufacturers and multiple price points to match our customers needs. So if required in the future, please contact our technical sales team prior to making any purchases to explore all of your brand and price-point options.

We do recognize Bosch is not the cheapest option available, but, we also strongly believe that you do get the quality you pay for with Bosch - which is why we continue to work with their products.

Of course, if a wrong product is ordered there are, naturally, re-stocking and return costs involved as these boilers are large items that travel by freight and this drives up your overall costs.

Please contact our team directly should you have further projects and want to explore options for your projects.

We look forward to working with you again in the future.

The BPH Sales Team

Rated 5 out of 5 stars
Verified

Great service and product

Great service and product. Shipping company was confused, bph sorted it for me. Product arrived as advertised at a good price.

June 20, 2025
BPH Sales logo

Reply from BPH Sales

Iain, our apologies again for the shipment confusions!

Glad our team was able to help resolve it in the end.

Look forward to having you back again in the future.

The BPH Sales Crew

Rated 5 out of 5 stars
Verified

Good communication

Good communication, fast shipping and fair pricing.

June 10, 2025
BPH Sales logo

Reply from BPH Sales

Harry, we appreciate you taking the time to leave the feedback!

Have a good day, and we look forward to welcoming you back again in the future.

BPH Sales Team

Rated 4 out of 5 stars
Verified

A trustworthy supplier.

On time, well packaged, as expected.
Operating instructions could perhaps go into a little more detail.

June 9, 2025
BPH Sales logo

Reply from BPH Sales

Hi Len,

Thanks for the feedback! We will share that information with the manufacturer of your product.

As always, your professional installer is always welcomed to give us a call if particular questions arise during installation!

Look forward to having you back again.

BPH Sales Team

Rated 5 out of 5 stars

I saved a lot buying online

I saved a lot buying online. Delivery was also fast. I will buy more for sure

May 23, 2025
Unprompted review
BPH Sales logo

Reply from BPH Sales

Logan, thanks for your positive feedback! We look forward to welcoming you back again in the future.

The BPH Sales Team

Rated 4 out of 5 stars
Verified

Good but shipping time too slow

Good but shipping time too slow

May 16, 2025
BPH Sales logo

Reply from BPH Sales

Hi Tim,

Thanks for your feedback. Apologies our packaging and shipping process did not meet your expectations. We will review your order and see if we can improve the turn around time for the future.

The BPH Sales Team

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