It was very prompt considering it was needed on July 1st when our AC unit broke down and on reviewing the problem was found in need of replacement. The sales agent came out that afternoon and taking... See more
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Review summary
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Reviews shaping this summary
Every single person we’ve met from sales to home technicians have been professional, kind, caring and went above and beyond to ensure we are happy with our new furnace/ac. We recommend reliance for s... See more
Company replied
Yousuf and the person who came with him provided excellent service. They explained everything regarding how to take care opf AC, furnace and humidifier, how to change filters etc. He also drew the arr... See more
Company replied
When first contacted by Reliance, it was work almost immediately. Within 24 hours there were workers at our house to install the furnace and hot water tank. It was all done professionally and with gre... See more
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Company details
- #1 of 1 best companies in HVAC Contractor
- #1 of 1 best companies in Air Conditioning Repair Service
- #1 of 1 best companies in Electrician
- #2 of 2 best companies in Hot Water System Supplier
- #2 of 2 best companies in Plumber
- #2 of 2 best companies in Water Purification Company
About Reliance Home Comfort
Written by the company
Who is Reliance?
Reliance® has been helping Canadian homeowners take care of their home comfort needs for more than 60 years. We serve homeowners across Ontario through British Columbia with a focus on reliability, transparency, and respect for your time and your home.
From the first call to the final walkthrough, our approach is straightforward. We call ahead, arrive prepared, protect your space, and explain each step clearly so you know what is happening and why. After decades of serving homeowners, we understand what great service should feel like and what people value most when inviting someone into their home.
Trusted by Millions of Canadians
With one of the largest home comfort teams in the country, Reliance has built more than two million customer relationships over the years. Homeowners across Canada have shared their experiences, contributing to more than 160,000 five‑star Google reviews across our locations. We value this feedback and use it to continuously improve how we serve our customers.
Here for You 24/7, 365 Days a Year
Home comfort issues do not follow a schedule. Our phone support is available 24 hours a day, every day of the year, including holidays. When something breaks, we work to get help to your home as early as the same day so issues can be addressed quickly and with minimal disruption.
Prepared Visits and Clear Pricing
With one of the largest home comfort fleets in Canada, our technicians arrive prepared with the tools and parts needed to solve problems on the first visit whenever possible. This helps reduce delays, avoid unnecessary return visits, and get your home back to normal sooner.
We also believe in simple, transparent pricing. That means shorter rental terms, upfront quotes, and no hidden fees. Our work is backed by some of the strongest guarantees in the industry, helping homeowners feel confident in the work being done in their home.
If you are researching your options or looking for dependable home comfort support, we would be glad to earn your trust next.
Home Comfort, Covered from Top to Bottom
Written by the company
- From the systems that keep your home warm and cool to the ones you rarely think about until something goes wrong, Reliance® supports many of the essential systems homeowners rely on every day.
- That includes heating and cooling systems such as furnaces, boilers, heat pumps, and air conditioners, helping manage comfort through every season. It also includes indoor air quality solutions like air purification and ventilation, which can help support improved indoor air and better circulation inside the home. Moving lower, Reliance supports water systems, including water heaters as well as water purification and filtration. These systems play a big role in everyday comfort, from hot showers to the quality of the water used throughout the home. In the basement and beyond, services also extend to plumbing systems, electrical systems, electric vehicle chargers, and whole home generators. These systems help power daily life and provide backup support when it matters most. For homeowners, having many of these services under one roof can make it easier to get answers, schedule service, and understand how different systems in the home work together. Whether it is routine maintenance, a repair, or planning an upgrade, Reliance helps cover home comfort from top to bottom, supported by consistent service standards and 24/7/365 phone support.
Guarantees That Actually Mean Something
We've got you covered
Every installation purchase is backed by a 12‑month, 100% money‑back guarantee — if the system doesn’t perform as promised, we remove it and refund your full investment.
If your home doesn’t reach the thermostat temperature we committed to, we’ll replace the entire system at no charge.
If any purchased equipment fails in the first year, we fix it free and even pay you $500 for the inconvenience.
And if a critical part fails twice within five years, we install a brand‑new unit — no questions asked. Renting? You don’t need to worry about any of that.
Our team treats your home with care and respect on every visit, using shoe covers, drop cloths, and protective materials to safeguard your space. Although accidents can happen, we will do our best to support you and find a fair solution if something goes wrong.
Contact info
Canada
- reliancehomecomfort.com
Available Home Comfort Deals
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prepare for complete disappointment
If you want incredibly poor customer service, pick Reliance. If you want to be overcharged by $1000 due to being sold the wrong equipment, pick Reliance. If you want to have to fight for over 2 months to get your money, pick Reliance. If you want to be ignored by management, pick Reliance. If you want to feel hopefully and frustrated, pick Reliance. If you want a company where no one takes accountability or tries to be helpful, pick Reliance.
I have had the worst customer experience with this organization. My installation date was delayed by 2 weeks; I was over charged $1000 because I was sold equipment that was incorrect; The sale rep never called me back and was not proactive or customer focused at all. I never received a call back from management when issues were escalated; I never received any calls back from the organization at all related to the overpayment; I have had to follow-up with customer care 3 times to try to bring resolution to my final requests which remain unanswered. I was fair, polite and reasonable throughout the entire process and was met with frustration, immense dissatisfaction and a complete lack of willingness to help me sort out the error that they created themselves. I cannot in good conscience ever recommend this organization to another person. These are not hyperbolic claims – I have a paper trail to prove every statement that I have made and will be happy to share it with anyone who asks. Please take this review as a cautionary tale.
You have A LOT of options for HVAC support out there. Pick anyone BUT Reliance.
June 19, 2026
Unprompted review
Reply from Reliance Home Comfort
Thank you for taking the time to share your experience. We regret to learn that your expectations were not met and sincerely appreciate your feedback. We are committed to delivering the highest standard of service and would welcome the opportunity to address your concerns directly. Please contact our Customer Success team at 1-855-625-4090, where a dedicated representative will be pleased to assist you further.
The representative was very helpful
The representative was very helpful. I do have one concern. My new water heater is rather noisy. You can hear it onto the street. Can anything be done about this?
June 18, 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
never sign a contract with reliance
never sign a contract with reliance. they raise your bill consistently, will add services to your bill that you don't authorize and give you a hard time giving your money back. buy your own equipment. never rent or get any service from reliance. they are terrible. worst deals ever.
August 31, 2026
Unprompted review
Reply from Reliance Home Comfort
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
Reply from Reliance Home Comfort
We really appreciate your 5-star review. Thank you for taking the time to share it. It’s great to know we met your expectations. At Reliance, we’re committed to delivering consistent, high-quality service, and your feedback reinforces the work we do every day.
I believe I filled out a review…
I believe I filled out a review indicating that we were fully satisfied with Jason’s check on our furnace and AC systems. Very satisfied.
July 23, 2026
Reply from Reliance Home Comfort
Thank you for the wonderful review! At Reliance, we strive to be the Destination of Choice for home comfort, and hearing that we delivered a great experience for you is incredibly rewarding. We appreciate your feedback and look forward to being there whenever you need us.
Stay far away
Stay far away. Reliance use, dishonest business practices, service Call that was part of the contract service repair or replace at no cost to me ended up. Without my consent authorization placed me into a contract of 10 years. The technician stated that my hot water tank of seven years old was old, which the lifespan of a hotter tank is 15 years. My call was not for replacement of water heater, but rather an issue with the drain.
The next day my basement was flooded and found out that they had placed me in a 10 year contract.Placed me in a contract without authorization which is against the law and against consumer protection law.
The work order did not have the technicians name operator number or signature. An inspector came and stated that it was a red flag. And that my hot water tank should have not been replaced. A week later I get a welcome package for a 10 year locked in contract and advising me that it’s an automatic direct payment from my credit card which again I did not authorize. Again against the law I’ll be seeing them in court. . They are liars they’re manipulators. They bought the contracts from Simply Smart, and not respecting the contract and they think they can create a new contract at a thin air.
June 23, 2026
Unprompted review
Reply from Reliance Home Comfort
Thank you for taking the time to share your feedback.
Reliance takes customer concerns seriously and is committed to investigating issues raised through our customer care and escalation processes. We recognize that this matter has been the subject of extensive review and that the outcome was not what you were seeking.
While we respect your right to share your experience, the circumstances surrounding this matter involve contractual documentation, account history, technical assessments, and communications that are not reflected in a public review. As a result, this post does not provide a complete picture of the information considered during our review.
To protect customer privacy, Reliance will not discuss the specifics of an individual account in a public forum. However, we can confirm that the concerns raised were carefully reviewed and that Reliance's position was communicated directly through the appropriate channels.
We remain committed to treating customers fairly and professionally and encourage any customer with unresolved concerns to contact our Customer Solutions team.
Another amazing experience. Mike is very professinal.
Another amazing experience. Mike (team member # 115728) was courteous, humble and knowledgeable to diagnose the and fix the problem.
August 7, 2026
Unprompted review
Reply from Reliance Home Comfort
Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience with us. At Reliance Home Comfort, we strive to be the Destination of Choice by delivering outstanding service to those seeking comfort. Your feedback motivates us to keep providing the best possible experience for our customers.
Excellent Service
Our contact, Justin, was excellent. He told us everything we needed to know. Was very friendly and informative.
The installers were also excellent, knowledgeable and friendly.
Got the job done when predicted and explained everything.
June 26, 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Came quickly and went above and beyond…
Came quickly and went above and beyond to find a solution and repair our air conditioner
June 9, 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Dishonest business practices
I just want people to know how scummy of a business they are. Bought my first home recently which had a water heater rental from them. I called them immediately and told them I didn't want it and they removed it for a hefty fee, of course. I just looked at the invoice. The day I bought the home, without my consent, they "opened an account" and charged me $35 for an account set up fee. 2 days later, they charged me $40 for an account closure fee. These are the criminals we are dealing with,
July 31, 2026
Unprompted review
Reply from Reliance Home Comfort
Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to respond.
The experience you've described does not reflect how our account transfer process is intended to work. When ownership of a property changes, the rental agreement associated with the equipment transfers to the new homeowner, and an account is created to maintain service continuity. Associated account administration fees may apply when an account is opened and subsequently closed following equipment removal.
That said, we recognize that these charges can be confusing, particularly during the home buying process, and we take concerns like yours seriously. Our commitment is to clear, documented agreements and transparency regarding all fees and charges.
We would welcome the opportunity to review your file in detail, walk through the charges on your account, and address any discrepancies directly. Please contact our Customer Success team at 1-855-625-4090, and a representative will be happy to provide a clear and accurate explanation based on your specific account history.
Thank you for bringing your concerns to our attention.
Not happy with installers as the…
Not happy with installers as thy scratched flooring when removing/ installing furnace . So far contacted sales person , he put me in contact with someone else and so on and on , 3 months down the row and nada! Damage to the floor over $2000 and they offer me $560.00 more less ! They are totally intealisti/irresponsible and really don’t care at all. Please do not use reliance for changing your furnace .Will not recommends to use Reliance to do any services or installations!!
June 7, 2026
Reply from Reliance Home Comfort
We regret to learn that your expectations were not met and sincerely appreciate your feedback. We are committed to delivering the highest standard of service and would welcome the opportunity to address your concerns directly. Please contact our Customer Success team at 1-855-625-4090, where a dedicated representative will be pleased to assist you further.
Badest experience
Badest experience ever, if you don’t start your contract, don’t start it, so sneaky. Take care of the term of condition, you say yes over the phone it’s your contract. Sales representative says the installation is totally free but the guy who came @ home add a fees of installation to our file. A lot of sneaky people & ways. A lady called me, she offers me a lot of protections plans by the end of her bla bla bla she said if you don’t called me in 10 days I will apply automatically the protection in your file. I thought it’s a spam and call reliance , they confirmed that it’s one of they phone number & they apologized but imagine the headache & the time that I lost over the phone with reliance in only 4 weeks, can’t imagine how I will continue 10 years of contact. Badest experience ever in my life.
August 21, 2026
Unprompted review
Reply from Reliance Home Comfort
We regret to learn that your expectations were not met and sincerely appreciate your feedback. We are committed to delivering the highest standard of service and would welcome the opportunity to address your concerns directly. Please contact our Customer Success team at 1-855-625-4090, where a dedicated representative will be pleased to assist you further.
The furnace installers were quick
The furnace installers were quick, friendly and very efficient. They went over and above to make sure that our installation, equipement and service was done right.
July 17, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
The employee was very gentle and…
The employee was very gentle and explained all very well.
July 15, 2026
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
Reply from Reliance Home Comfort
We sincerely appreciate your 5-star rating and kind words. It is great to hear that your experience met expectations. At Reliance, we are focused on providing dependable service and becoming the Destination of Choice for comfort solutions. Your support drives our commitment to excellence every day.
DO NOT PURCHASE FROM THIS COMPANY
How on earth does all the other sites give a 1 to 2 and not this one. Worst company, not paying warranty. Stopped working less than a year out! Terrible service.
August 16, 2026
Unprompted review
Reply from Reliance Home Comfort
We regret to learn that your expectations were not met and sincerely appreciate your feedback. We are committed to delivering the highest standard of service and would welcome the opportunity to address your concerns directly. Please contact our Customer Success team at 1-855-625-4090, where a dedicated representative will be pleased to assist you further.
Our experience was very good as the Call Centre and Technician were prompt, professional and courteous
Our experience was very good as the call centre answered prompted, set up an appointment for a technician to attend and the technician was professional and prompt. Although our issue wasn't fixed at the time, the technician did what he could,
July 29, 2026
Reply from Reliance Home Comfort
We’re so pleased to hear your experience with us was a great one. At Reliance Home Comfort, we strive every day to deliver exceptional service and be the Destination of Choice for comfort solutions.
The tech refused to clean out the…
The tech refused to clean out the inside of the air conditioning of debris like leaves. He said it was not his responsibility. But the paperwork that was signed by my partner had verbiage to that end that he cleaned out the unit.
June 29, 2026
Reply from Reliance Home Comfort
We regret to learn that your expectations were not met and sincerely appreciate your feedback. We are committed to delivering the highest standard of service and would welcome the opportunity to address your concerns directly. Please contact our Customer Success team at 1-855-625-4090, where a dedicated representative will be pleased to assist you further.
Exceptional service from electrician Shawn
I had an electrician name Shawn and he was exceptional! Went above and beyond to try and resolve my issue and had great customer repor.
Highly recommend Shawn for any electrical work or questions!!
August 12, 2026
Unprompted review
Reply from Reliance Home Comfort
We sincerely thank you for the 5-star rating and your kind feedback. We’re thrilled to know you had a great experience. At Reliance, our focus is on providing dependable service and creating the best possible experience for our customers. Your support means a lot to our team.
Reply from Reliance Home Comfort
We sincerely thank you for the 5-star rating and your kind feedback. We’re thrilled to know you had a great experience. At Reliance, our focus is on providing dependable service and creating the best possible experience for our customers. Your support means a lot to our team.
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