Birlea Furniture Reviews 

4,236
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the delivery service for timely arrivals, clear communication, and helpful drivers who often assist with placement and assembly. Many people appreciate the polite and friendly staff, noting their professionalism. The overall service is consistently described as excellent, contributing to a very positive experience for most consumers. However, some customers also noted challenges with product assembly, mentioning confusing instructions or ill-fitting components that made the process difficult. A few other people also felt that the quality and finish of certain items were not as expected, citing issues like visible fixings or drawers that did not function smoothly.

What people talk about most

Product

Clients share ambiguous opinions on product quality and assembly experience. Many customers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the efficiency and speed,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of beds and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their politeness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The notification of date and time of delivery was very good. The delivery driver was excellent, helpful, pleasant and polite. My product looks to be great. Unfortunately having unpacked and checke... See more

Company replied

Rated 4 out of 5 stars

Delivery drive very polite and friendly. Tracking map not accurate…showed the driver to be in Derby when he was actually around the corner from my house in Warrington Cheshire. The estimated time... See more

Company replied

Rated 5 out of 5 stars

Advised of time of delivery. Furniture arrived at given time. The two men were courteous, cheerful and very efficient - I appreciated that they put on shoe covers before entering the house! The fur... See more

Company replied

Rated 5 out of 5 stars

Derek saw me walking back from dropping the kids off to the school bus, and he said, are you expecting a delivery? I stood thinking. To be honest I couldn't remember. Andthen he said what are you expe... See more

Company replied


Company details

  1. Furniture Manufacturer
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Manufacturer

Written by the company

Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(4,236)

1,105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very high quality's

However problem now promVery high quality, excellent delivery driver, looks great.
Only downside was a missing grommet , not visible or vital but still waiting for a response to the email I sent this morning. But contacted promptly today in person & problem being solved immediately.More excellent service

June 22, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're delighted to hear that you're pleased with the quality of your furniture and that the delivery driver provided excellent service.

Our team will be in touch as soon as possible to help resolve the missing part for you.

Thank you again for your feedback, and we hope you enjoy your new furniture.

Rated 5 out of 5 stars

Good service fast delivery 😋

June 23, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're delighted to hear that you received good service and fast delivery.

We appreciate your feedback and hope you enjoy your purchase for many years to come.

Rated 5 out of 5 stars
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're thrilled to hear that everything was top class!

We really appreciate your feedback and are delighted that you had such a positive experience. We hope you enjoy your purchase for many years to come.

Rated 5 out of 5 stars

Great service

All was good.

June 22, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're pleased to hear that everything went well and that you had a positive experience with us.

We appreciate your feedback and hope you enjoy your purchase for many years to come.

Rated 5 out of 5 stars

Good quality furniture and friendly…

Good quality furniture and friendly delivery guy

June 22, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're delighted to hear that you're pleased with the quality of your furniture and that our delivery driver provided a friendly service.

We really appreciate your feedback and hope you enjoy your purchase for many years to come.

Rated 5 out of 5 stars

ALWAYS GREAT TO DEAL WITH BIRLEA

ALWAYS GREAT TO DEAL WITH bIRLEA

June 19, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're delighted to hear that you always have a great experience with Birlea.

We really appreciate your continued support and kind words. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Fantastic Supplier For Clyde Bed Centre

We at Clyde Bed Centre have used Birlea as a supplier for many years now and have nothing but positive things to say. We have an excellent working relationship and their superb service has allowed us to showcase the largest display of Sleep Soul mattresses - among many other products - in Scotland. Thank you Birlea, and here is to many more years working together.

June 22, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your fantastic review and for your continued partnership over the years. We're delighted to hear that you've had such a positive experience working with Birlea and that our service has helped you showcase such an impressive range of SleepSoul mattresses and other products.

We truly value our relationship with Clyde Bed Centre and are grateful for your ongoing support. Here's to many more successful years working together!

Rated 5 out of 5 stars

We catered for a Birlea Furniture…

We catered for a Birlea Furniture corporate event. Great communication, easy and professional to work with. 5/5, would recommend to anyone.

June 19, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for taking the time to leave us a review. We're delighted to hear that you found our team easy and professional to work with and that communication was seamless throughout the event planning process.

It was a pleasure working with you, and we really appreciate your recommendation. We hope to work together again in the future!

Rated 4 out of 5 stars

Friendly driver

Delivery drive very polite and friendly.
Tracking map not accurate…showed the driver to be in Derby when he was actually around the corner from my house in Warrington Cheshire.
The estimated time given via text was accurate.

June 12, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're pleased to hear that your delivery driver was polite and friendly, and that the estimated delivery time provided was accurate.

We're sorry to hear that the tracking map wasn't showing the correct location. Our transport team will look into this further, as this isn't the standard we expect and we appreciate you bringing it to our attention.

Thank you again for your feedback, and we hope you enjoy your purchase.

Rated 5 out of 5 stars

Excellent quality furniture

Excellent quality furniture arrived well wrapped and secure with no scratches or dints

June 16, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your fantastic review. We're delighted to hear that your furniture arrived in excellent condition and that the packaging kept it well protected during transit. It's great to know you're pleased with the quality, and we really appreciate you taking the time to share your experience. Enjoy your new furniture!

Rated 5 out of 5 stars

Beautiful items

Careful delivery, on time & the 2 bedside tables look absolutely lovely - classy.

June 16, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your lovely review. We're delighted to hear that your delivery arrived on time and was handled with care. It's fantastic to know that you're so pleased with your bedside tables and that they look just as classy as you'd hoped. We really appreciate your feedback and hope you enjoy them for many years to come.

Rated 1 out of 5 stars

Absolute nightmare to assemble ....and…

Absolute nightmare to assemble ....and that was by someone experienced. Holes drilled in wrong place, wrong screws etc sent....instructions didn't always make sense. Be warned people.

June 17, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for taking the time to leave a review. We're sorry to hear that you experienced difficulties during assembly. This is certainly not the experience we want for our customers.

Could you please let us know which product you were assembling? Once we have this information, our QC team can look into the issues you've raised regarding the drilling, fixings and instructions in more detail.

We appreciate your feedback as it helps us identify and address any potential issues.

Rated 5 out of 5 stars

Quality furniture and great delivery

Excellent quality furniture and great delivery service. Friendly and they built the furniture fast and took away the waste.

June 20, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your furniture and that our delivery team provided such a positive experience. It's great to know they were friendly, efficient with the assembly, and helped by taking away the packaging afterwards. We really appreciate your feedback and hope you enjoy your new furniture for years to come.

Rated 5 out of 5 stars

Very easy to track and communicate with…

Very easy to track and communicate with this company and the driver was very polite and helpful.

June 20, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your fantastic review. We're pleased to hear that you found it easy to track your delivery and communicate with us throughout the process. It's also great to know that the driver was polite and helpful. We really appreciate you taking the time to share your experience and hope to serve you again in the future.

Rated 4 out of 5 stars

39 mins?? 2 Hour Minimum Assembly Time

It's a nice looking bed but the instructions say it should take "Around 30 minutes" to assemble from flatpack. It took a professional assembler 2 hours!

June 19, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for taking the time to leave a review. We're pleased to hear that you're happy with the look of your new bed.

We're sorry to hear that the assembly took considerably longer than expected. The assembly times provided are intended as a guide and can vary depending on the product and individual experience. We appreciate your feedback regarding this, as it's important for us to understand where customer expectations may differ from reality.

Thank you again for your comments, and we hope you enjoy your new bed.

Rated 5 out of 5 stars

Excellent delivery just a small problem…

Excellent delivery just a small problem assembling we found the instruction diagram not helpful we had to enlist the help of a neighbour who assembled a similar item but from a different company and he was struggling however we now have just the drawers and the top to put on fingers crossed all assembled Monday.The quality is very good . Thank you.

June 15, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review. We're delighted to hear that you were pleased with the delivery service and the quality of the furniture.

We're sorry to hear that you found the assembly instructions difficult to follow and that you needed additional help to put the product together. We appreciate this feedback, as it's important for us to understand where improvements can be made.

We hope the final stages of assembly went smoothly and that you're now enjoying your new furniture. Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Excellent design

Excellent design, service and delivery.

May 21, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your wonderful review. We're delighted to hear that you were pleased with the design of your furniture, as well as the service and delivery you received. We really appreciate your feedback and are thrilled that you had such a positive experience with Birlea. Enjoy your new furniture!

Rated 3 out of 5 stars

Love this company’s furniture

Love this company’s furniture. Unfortunately the bedside table I have just purchased has a wireless phone charger on the top of the cabinet and it’s not working.

June 18, 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your review and for your continued support of Birlea. We're delighted to hear that you love our furniture.

We're sorry to hear that you're experiencing an issue with the wireless charger on your bedside table. This is certainly not what we would expect. If you could please contact the retailer along with any photos or videos showing the issue, we'll be happy to investigate this further and help resolve the problem as quickly as possible.

We appreciate your feedback and hope to get this sorted for you soon.

Rated 5 out of 5 stars

Absolutely delighted with the furniture…

Absolutely delighted with the furniture and the delivery was excellent.

June 18, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your fantastic review. We're delighted to hear that you're so pleased with your furniture and that the delivery service met your expectations. It's wonderful to know you had such a positive experience from start to finish. Thank you for choosing Birlea, and we hope you enjoy your new furniture for many years to come.

Rated 5 out of 5 stars

I was delighted by the prompt delivery…

I was delighted by the prompt delivery also, the tracking system was excellent.
Thanks.

June 18, 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your lovely review. We're delighted to hear that you were pleased with the prompt delivery and found the tracking system helpful throughout the process. It's great to know everything went smoothly for you.

Thank you for taking the time to share your experience, and we hope you enjoy your purchase.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look