The notification of date and time of delivery was very good. The delivery driver was excellent, helpful, pleasant and polite. My product looks to be great. Unfortunately having unpacked and checke... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery drive very polite and friendly. Tracking map not accurate…showed the driver to be in Derby when he was actually around the corner from my house in Warrington Cheshire. The estimated time... See more
Company replied
Advised of time of delivery. Furniture arrived at given time. The two men were courteous, cheerful and very efficient - I appreciated that they put on shoe covers before entering the house! The fur... See more
Company replied
Derek saw me walking back from dropping the kids off to the school bus, and he said, are you expecting a delivery? I stood thinking. To be honest I couldn't remember. Andthen he said what are you expe... See more
Company replied
Company details
- Furniture Manufacturer
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Store
- Manufacturer
Written by the company
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contact info
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, United Kingdom
- 01332 812870
- info@birlea.com
- birlea.com
4.3
Excellent
4K reviews
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Fantastic service
2nd delivery in recent weeks. Both by Kim.
Fantastic service. Made sure the heavy items were in a location we could manage them.
Very professional & courteous. Customer centered.
A great ambassador for Birlea, a great company to deal with.
July 20, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review! We're delighted to hear that you've had another great delivery experience with Kim.
It's wonderful to know that she was professional, courteous and took the time to make sure your items were placed somewhere convenient for you. We'll be sure to pass your kind comments on to Kim, who will be thrilled to hear how much her excellent service was appreciated.
Thank you for your continued support and for choosing Birlea. We hope you enjoy your new furniture!
Kim was professional and friendly
Kim was professional and friendly, left the bed where I asked her to, she was on time as well
July 22, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your lovely review! We're so pleased to hear that Kim provided such a positive delivery experience.
It's great to know she was professional, friendly, arrived on time and made sure your bed was left exactly where you wanted it. We'll be sure to pass your kind feedback on to Kim, who will be delighted to hear your comments.
Thank you for choosing Birlea, and we hope you enjoy your new bed!
Great service notifications kept me…
Great service notifications kept me updated throughout the day and the delivery time was spot on ~ delivered by a very personable driver who even asked where I would like the very heavy items. Thank you for a streamlined process 🙏
July 22, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review! We're delighted to hear that you were kept updated throughout the delivery process and that everything arrived right on time.
It's great to know our driver provided such friendly service and took the time to make sure your heavy items were placed exactly where you wanted them. We'll be sure to pass your kind comments on to the team.
Thank you for choosing Birlea. We really appreciate your feedback and hope you enjoy your new furniture!
Reply from Birlea Furniture
Thank you for your review! We're so pleased to hear you had a really good experience.
We appreciate you taking the time to share your feedback and hope you enjoy your new furniture for years to come!
Lovely lady delivered today and I'm…
Lovely lady delivered today and I'm over the moon with my new mattress, absolutely fantastic quality 👌 BRILLIANT 👏
July 22, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your wonderful review! We're delighted to hear you're over the moon with your new mattress and that you're so pleased with its quality.
It's also great to know that our delivery driver provided such a positive experience. We'll be sure to pass your lovely comments on to the team.
Thank you for choosing Birlea, and we hope you enjoy many comfortable nights' sleep on your new mattress!
The delivery was fine
The delivery was fine, no complaints about it. However the delivery signature is not my signature, I was not asked to sign anything on delivery of my item?!
July 22, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with the delivery itself.
We're sorry to hear about the issue with the delivery signature. This certainly isn't the standard we expect, and we'll ensure our transport team looks into this further to understand what happened.
Thank you for bringing this to our attention, as feedback like yours helps us improve our service. We hope you're enjoying your purchase.
Very efficient delivery service
Very efficient delivery service, came well within the time slot given to me. The delivery driver, Derek, was very polite and courteous, and put the packages where I asked him to. It is very refreshing to have such lovely customer service in a time when a lot of people are too busy to give you the time of day. Well done,
July 21, 2026
Reply from Birlea Furniture
Thank you for your fantastic review! We're delighted to hear that your delivery arrived well within the allocated time slot and that Derek provided such polite and courteous service.
It's wonderful to know he took the time to place your packages exactly where you wanted them. We'll be sure to pass your kind comments on to Derek, who will be delighted to hear how much his service was appreciated.
Thank you for choosing Birlea and for taking the time to share your experience. We hope you enjoy your new furniture!
Fabulous polite delivery driver
Fabulous polite delivery driver, regular updates and reminders.
July 22, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your lovely review! We're so pleased to hear that you had a great delivery experience.
It's wonderful to know that our driver was polite and that you found the regular updates and reminders helpful throughout the process. We really appreciate you taking the time to share your feedback.
Thank you for choosing Birlea, and we hope you enjoy your new furniture!
Terror to build, worth the cheap price
The ottoman bed itself is fine once built, however the instructions are genuinely the worst flat pack instructions ever! There is a video to help on youtube which is good because would’ve been impossible without. Nothing is labelled, bolts are labelled by mm so you have to measure yourselves, no spare parts so don’t lose any!!! Overall: 7/10 bed for the price well worth it, however 1/10 to build (you will cry) also said next day delivery on Friday and received it the Tuesday, I get the weekend don’t get me wrong but… I booked Monday off work to be in for it 🥲
July 21, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave your detailed review. We're pleased to hear that you're happy with your ottoman bed now it's assembled and that you feel it offers good value for money.
We're sorry to hear that the assembly instructions made the process so frustrating. That's certainly not the experience we want our customers to have. We appreciate your feedback, and we'll pass your comments on to our QC team to investigate further and review the instructions for this product.
We're also sorry that your delivery didn't arrive when expected. Our transport team will look into this further, as this isn't the standard we expect. We understand how frustrating it must have been to book time off work only for the delivery to arrive later than anticipated.
Thank you again for your honest feedback. It helps us identify where we can improve both our products and our service.
I placed a order for a table and 2…
I placed a order for a table and 2 chairs,I was advised delivery would be Monday 20th July ,then I was advised it would be Tuesday 21st July,driver turned up at 1745 with I box (table) ,so where are the chairs,the young lady was apologetic and said although it clearly states 2 boxes the remainder might arrive on Wednesday, not her fault I know,so it has been a really bad experience and to cap it all they sent me a E Mail stating I would get a discount on my next order so how about a discount reimbursement on this order .
July 21, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave your review. We're very sorry to hear that your delivery experience didn't meet your expectations.
We completely understand how frustrating it must have been to experience delays and then only receive part of your order. While we're pleased to hear our driver was apologetic, this isn't the standard we expect. Our transport team will look into this further to understand what happened and help prevent this from happening again.
We're also sorry to hear of your disappointment regarding the discount offer. If you haven't already, we'd recommend contacting the retailer you placed your order with or our customer service team with your order details so we can review your concerns and see how we can assist.
Thank you again for your feedback, and we apologise for the inconvenience caused.
Fabulous
Fabulous. The delivery was a little late, how've they kept me updated on the tracker. The delivery chap was a delight. He very kindly carried the bed up the stairs for me. So incredibly thoughtful and kind.
Bed is superbly made. Solid and everything I had hoped for. Again, as I wasn't able to take delivery until the school holidays started, they were very understanding and moved the date till I was available. Top notch service. Without doubt, I shall buy from them again.
July 21, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your wonderful review! We're delighted to hear that you're so pleased with both your new bed and the service you received.
It's great to know that although your delivery was a little later than expected, the tracking updates kept you informed throughout. We're especially pleased to hear that our delivery driver went the extra mile by carrying your bed upstairs for you – we'll be sure to pass your kind comments on to the team.
We're also glad we were able to accommodate your preferred delivery date and that the process worked around your availability. It's fantastic to hear that your new bed is everything you had hoped for.
Thank you for your lovely feedback and for choosing Birlea. We look forward to welcoming you back again in the future!
It’s okay , decent
July 17, 2026
Reply from Birlea Furniture
Thank you for taking the time to leave your review. We're pleased to hear that you're happy with your purchase and that you found it to be a decent product.
We appreciate your feedback and hope you continue to enjoy your furniture. If there is anything we can do to improve your experience in the future, we'd be happy to hear your thoughts.
Kim was so friendly and kind and…
Kim was so friendly and kind and helpful and even waited a few mins for me as I was on my way. Kim also helped to put my delivery safely inside, fantastic customer service, thank you Kim! :)
July 21, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your wonderful review! We're delighted to hear that Kim provided such fantastic service.
It's great to know that she was friendly, kind and helpful, and went the extra mile to make sure your delivery was safely brought inside. We'll be sure to pass your lovely comments on to Kim, who will be thrilled to hear how much her efforts were appreciated.
Thank you for choosing Birlea, and we hope you enjoy your new furniture!
Reply from Birlea Furniture
Thank you for your lovely review! We're pleased to hear that you received friendly service and had a positive experience.
We really appreciate you taking the time to share your feedback and thank you for choosing Birlea. We hope you enjoy your new furniture!
A 20 years old bedstead
I bought the bed about 20 years ago. Due to house renovation we had to disassemble the bed and I had no idea how to unscrew the joints. I wrote to Birlea with little hope of a response, but to my pleasant surprise I got the full instructions from them in no time. You hardly see this kind of customer service these days. Highly commendable.
July 16, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review! We're delighted to hear about your experience with our customer service team.
It's wonderful to know that, despite owning your bed for around 20 years, we were able to provide the instructions you needed to help with your renovation. We really appreciate your kind words and are so pleased that we could assist.
Thank you for your continued support of Birlea over the years. We hope your bed continues to serve you well for many more years to come!
Reply from Birlea Furniture
Thank you for your lovely review! We're so pleased to hear that you had a brilliant experience.
We really appreciate you taking the time to share your feedback and thank you for choosing Birlea. We hope you enjoy your new furniture!
Arrived well within the given
Arrived well within the given. Delivery man Very helpful and pleasant
July 16, 2026
Reply from Birlea Furniture
Thank you for your lovely review! We're delighted to hear that your delivery arrived within the expected timeframe and that our delivery driver was helpful and pleasant.
We'll be sure to pass your kind feedback on to the team. Thank you for choosing Birlea, and we hope you enjoy your new furniture!
Reply from Birlea Furniture
Thank you for taking the time to leave us a review! We're delighted to hear you had such a positive delivery experience and that our team made such a great impression. Your kind words are greatly appreciated, and we'll be sure to pass your feedback on. We hope you enjoy your new purchase!
Non Existent Customer Service
Took a long time for delivery, is virtually impossible to put together. The headboard came away from the base within a year (despite being installed correctly and being against a wall) and Customer Service is non-existent.
Do not buy!
July 6, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the delay with your delivery. Our transport team will look into this further, as this is not the standard of service we expect.
We're also sorry to hear that you found the assembly difficult. If you could let us know which product you purchased, our QC team would be happy to look into this further. We're particularly concerned to hear about the issue with the headboard and would like to investigate this in more detail.
We'd like the opportunity to look into your experience and see how we can help, so please get in touch with us directly with your order details so we can advise on the next steps.
Delivered as advised ahead of time.
July 18, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave us a review. We're delighted to hear your order was delivered as advised and ahead of schedule. We hope you enjoy your new furniture, and thank you for choosing Birlea!
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