Ajet Reviews 

Rekommenderar aldrig att flyga med det här bolaget.
Låt inte dem lura er med billiga priser.
Om det händer någonting man förlorar sina pengar.
Never recommend flying with this company.
Don't let them fool you with cheap prices.
If something happens you lose your money.
لا أنصح بالسفر مع هذه الشركة إطلاقاً.

لا تنخدعوا بأسعارها الرخيصة.

في حال حدوث أي طارئ، ستخسرون أموالكم.

Worse airline I have ever flight with, rude staff, a/c wasn’t working properly, delayed, everything was wrong

Very disappointing experience with AJet. The airport staff were extremely rude and unprofessional, with almost no sense of customer service. The baggage rules are confusing and unclear, and passengers seem to be hit with additional fees at the last minute. I strongly do not recommend this airline and will definitely not fly with AJet again.

I am extremely disappointed and frustrated with AJet regarding my delayed baggage, which was left in Istanbul while I continued to Budapest. I only discovered the issue after arriving in Hungary, and I was not properly informed during my approximately 6-hour connection in Istanbul.

This is my first trip to Europe, and my luggage contains all my clothes, outfits, personal hygiene items, and essential belongings. I am now in a foreign country without the things I need, which has caused significant stress, inconvenience, and unexpected expenses.

I have been informed that my luggage will only arrive in Budapest on September 6, but I have an onward flight to Milan at 13:00 on the same day. This has seriously disrupted my travel plans and may force me to incur additional costs for clothes, hotels, transportation, and rebooking my Milan flight.

I hold AJet responsible for the inconvenience and financial losses directly caused by this baggage handling failure. I am requesting an immediate escalation, urgent delivery of my luggage, and appropriate compensation/reimbursement for all reasonable expenses and losses resulting from this incident.

Please provide me with a clear written response and compensation process as soon as possible. I will provide all baggage documents, booking confirmations, and receipts for expenses incurred due to this delay.

This situation has completely disrupted a trip I carefully planned, and I expect AJet to take responsibility and resolve this matter urgently.

Extremely disappointed with AJet. My checked suitcase arrived damaged, with the zip broken, and several of my belongings, including clothes and shoes, were missing.

I contacted AJet, but instead of properly investigating the situation, they simply told me they were not responsible. No real help, no investigation and no satisfactory response.

This is completely unacceptable. I trusted AJet with my luggage, and they failed to return it safely. Very poor customer service. I would not recommend AJet.

AJet charged us again for baggage that had already been paid for and then refused to properly answer the complaint.

Booking reference: 4LU4CH. Ticket: 2042462953930. Flight: AJet VF-583, Ankara (ESB) to Tashkent (TAS), 24 August 2026. The disputed payment amount is 5,607.70 TRY, paid by Visa ending in 4947.

The original tickets were purchased without checked baggage, but before departure I separately purchased XBAG 20 KG checked baggage allowance for each of the three passengers. In total, 60 kg of checked baggage allowance was purchased and paid for before the flight. AJet's own e-ticket documents show for each passenger: "ADDITIONAL SERVICES - Bundle XBAG 20 KG / Total Baggage 20 KG".

The ticket rules also state: "One cabin bag (maximum 55x40x23 cm and 8 kg)". At Ankara Airport, we checked in one large suitcase. We specifically showed two small cabin-size suitcases to AJet staff at the check-in counter and asked whether we could take them into the cabin as cabin baggage instead of checking them in. AJet staff confirmed that we could.

For that reason, we proceeded to the boarding gate with those two small suitcases. Immediately before boarding, AJet staff reversed this decision and told us that the two small suitcases could not be taken into the cabin. We were among the last passengers boarding and were effectively given an ultimatum: pay immediately or risk not being able to board the flight.

With only minutes remaining before departure, we had no practical opportunity to dispute the charge. We paid 5,607.70 TRY at 23:43, just before the scheduled 23:55 departure. After payment, the two small suitcases were taken from us and transported in the aircraft hold as checked baggage.

This is the central issue: checked baggage had already been purchased and paid for in advance, yet immediately before boarding we were required to pay another 5,607.70 TRY for two suitcases that were ultimately transported in the aircraft hold as checked baggage.

After the trip, I contacted AJet several times and provided documents. Their replies were generic and referred to excess baggage rules, but they did not answer the key questions:

1. Why did AJet initially state that ticket 2042462953930 had no paid baggage allowance when AJet's own document clearly shows XBAG 20 KG / Total Baggage 20 KG?
2. What was the actual recorded weight of all our checked baggage?
3. By exactly how many kilograms does AJet claim that we exceeded our prepaid baggage allowance?
4. What tariff was applied?
5. How exactly was the amount of 5,607.70 TRY calculated?
6. On what basis were we required to pay again for two suitcases that were subsequently transported in the aircraft hold when checked baggage had already been purchased in advance?

A general reference to AJet's excess baggage rules does not answer these questions.

When I tried to submit another complaint with attachments through AJet's website, the form failed with a "Recaptcha validation error". So even submitting the documents again through the official website did not work.

Based on this documented experience, I consider AJet's handling of this case unacceptable. I do not recommend AJet and will not use this airline again.

I had booked a flight from FRA to SAW as an connection flight from DFW-FRA, couple things went super wrong for me and my Husband, They couldn’t give us seats due to 1 seat left, and we were the last to check in, about that! Checking in is in Turkish Only, none in English it would be nice to have it in English for non Turkish Speakers. They set us to leave on Turkish Airlines early morning the next day, checked out of Hotel, went to Turkey Airlines, they said AJet has to finish the transaction they started therefore we have to wait until they open at around 1:30 pm.
Because we need to get to Turkey and timing is important, we end us spending $1300 US to buy a one way ticket to Turkey.
So my recommendation is to be also able to do online check in in English

I regret booking my travel through this company. They claim an affiliation with Turkish Airlines, but their service is completely nonexistent.

Ignored Emails: I sent multiple emails asking them to add my middle name to my ticket.

No Communication: They ignored every single message. They do not even send an automated reply to acknowledge receipt.

Suspicious Operations: It feels like nobody actually works on the customer support team.

At this point, I would strongly advise anyone to avoid booking through them. Save your money and book directly with a reliable airline instead.

Flights are on time.. great for that!!! But different problems with baggage.. their systems do not receive any payments in advance before leaving. Neither via their website neither via an agent like Gotogate..you pay and select ..but they will not receive the amount!! Bad systems!!

Buy two weeks in advance at least your baggage, otherwise they will say “not received!!”
Happened 3 times with us via Gotogate and them!! In Belgium we paid 50 euros instead of our reservation baggage .. in Turkey 60 euros.. but Aleppo!!!!! 600 euros for 45 kilos!!!!!!!! Not fair at all!!!! Why only Aleppo this treatment and huge amounts!!! Something behind that no?? Please refund our 600 euros.. thanks

Staff is awful! No training or any experience! Stay away from this company!
My father was not let to fly the plane, because they don't know the Latvian passport system.

It's cheap and I guess you get what you pay for but I don't appreciate being hit with pay walls and ways to charge you extra at every turn. Useless customer service

Toooo bad airline, the workers are to arrogant and have no clue about their job

Awful service, Flight attendants have some sort of ego, also they left my suitcase in turkey mind u i had TWO connecting flights how does one leave a suitcase in ankara out of all places everyone needs to get retrained in hospitality cuz this airline cannot be representing the turkish nation. Do better.

Dear AJet Customer Relations,

I am submitting a formal complaint and requesting a full refund for the paid seat selection service that AJet failed to provide.

Flight: VF2
Date: 23 August 2026
Scheduled departure: 12:30
Booking reference (PNR): 4CJU8M
Passengers: DХХХХ BХХХХХ and NХХХ BХХХХХХ
Paid seats: 1E and 1F

I specifically purchased and paid an additional fee for seats 1E and 1F in the first row.

On the day of departure, AJet informed me that our seats had been changed due to alleged “operational reasons”. However, seats 1E and 1F were subsequently occupied by other passengers.

Therefore, the additional service for which I paid was not provided to either passenger.

Regardless of AJet's right to change seat assignments for genuine operational reasons, the airline cannot reasonably retain payment for a premium seat-selection service that it did not provide.

I therefore request:

A full refund of the amounts paid for seats 1E and 1F for both passengers.
Written confirmation that the refund has been processed.
An explanation as to why seats 1E and 1F were reassigned to other passengers despite having been previously purchased and confirmed under our booking.

I am attaching the relevant booking documents, proof of payment, seat confirmations and AJet's notification concerning the seat change.

Please process the refund to the original method of payment.

If the refund is not processed within a reasonable period, I reserve the right to escalate the matter through the relevant consumer-protection and aviation complaint channels and, where applicable, dispute the charge for the service that was not provided.

I look forward to your prompt response.

Kind regards,
Denis.

Very disappointing experience with AJet.

Our flight VF3046 from Istanbul Sabiha Gökçen to Antalya was scheduled to depart at 22:30, but it was delayed by more than one hour. Because of the delay, we arrived in Antalya after midnight, which caused us additional problems with transportation to our hotel.

What made the experience even more frustrating was the lack of clear and useful information about the delay. After an already tiring journey, having to arrive so late and arrange alternative transportation was extremely unpleasant.

I understand that delays can happen, but passengers should at least be properly informed and supported when they do.

Unfortunately, based on this experience, I am very disappointed with AJet and would think twice before choosing this airline again.

Avoid this airline if you have any other option.

In my case, I was travelling with a baby and we had a connecting flight both outbound and inbound, and managing the luggage was an absolute nightmare. On the outbound journey, we were forced to leave the transit area and collect our luggage during the layover. On the way back, they didn’t deliver our baby’s stroller at the gate.

The level of disorganization was unbelievable. And to make things worse, every member of staff we dealt with—from check-in and cabin crew to transfer staff—showed zero empathy and didn’t seem remotely friendly or helpful.

Honestly, a very frustrating experience, especially when travelling with a baby. I would definitely avoid AJet if you have another alternative.

I wish there were a 'zero star' rating option they don't even deserve one star. It was a terrible flight, and they seem ready to scam you at every turn. You will never get your money back.
I booked a flight that was cancelled after I had already paid for additional services (like seat selection and baggage). When they rebooked me on another flight, I asked them to transfer these services over, and they assured me it was taken care of. However, when I checked in at the airport, they forced me to pay an extra £190 on top of the £170 I had already spent. When I requested a refund, they only gave me back £19, claiming that the original services were already attached to my ticket.
It's a terrible system with awful customer service. Save yourself the headache and do not book with this airline."

The worst “premium” seats. Sitting 1B currently in VF2 flight: my shoulders just squeezed inside my chest. there is zero room because of how tight the seats are into each other. Paying extra for such a small space feels illegal. Never again

I believe this airline is a scam. they abandoned us at the airport and now they are disputing our credit card dipute.

Awful seating space. Possibly the least amount of room for my legs on any airline I've been on. Knees constantly squashed up against seat in front. I'm only 6'.