Ageas UK Reviews 21,095

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive pricing and the ease of policy renewal. Consumers find the company's prices to be reasonable, especially when compared to other providers. People also highlight the straightforward and efficient claims process, with some reviewers expressing satisfaction with the compassionate and helpful support they received during difficult times. Many users have found the website easy to navigate and the online processes simple to complete. Customers appreciate the clarity and logic of the website layout, which makes purchasing insurance straightforward. The accessibility of online policy changes and the helpfulness of the staff have also been noted positively by reviewers.

Based on these reviews

Rated 4 out of 5 stars
Invited

Fortunately I haven't needed to claim on my insurance so cannot comment.Last year I rang Ageas for advice l was annoyed to see the phone call listed as an 'incident'causing the premium to increase! I... See more

Rated 4 out of 5 stars
Invited

Online was easy. Phone was frustrating as it couldn’t recognise plain English and numbers. This needs addressing as business will be lost.

Rated 4 out of 5 stars
Invited

Good but I need to know what the renewal price would be as I’m looking for cheaper deals now

Rated 4 out of 5 stars
Invited

Great and smooth experience in getting my car insured with Ageas using mobile app.

Rated 5 out of 5 stars
Invited

I have never had to make a claim but setting up my policy was easy. On a couple of occasions I have had to make changes to my policy and I could do this online myself and there was no charge whatso... See more

Rated 5 out of 5 stars
Invited

I decided to stay with Ageas as I found out that the renewal price was cheaper than other quotes I received. The renewal was quick and easy doing it online and was hassle free. Also dealing with Ageas... See more

Rated 5 out of 5 stars
Invited

Simple to use process. Great price. I found most companies vehicle insurance highly over priced but I felt Ageas were asking for a fair price in comparison

Rated 3 out of 5 stars
Invited

I FOUND IT FAIRLY EASY TO SORT MY CAR INSURANCE OUT. But I would very much like to have received a letter through the post to confirm everything is in order.i also chose recovery but have had no conta... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been with Agra’s for the past 3 years now and find they are very competitively priced and it’s very easy to go through their set up procedures. I would definitely recommend them from my experie... See more

Rated 5 out of 5 stars
Invited

Joined the company last year for car insurance and the online reminder this year was very competative. Having checkeda few companys. I had reason to communicate with them ( not a claim) and found it... See more

Rated 3 out of 5 stars
Invited

Tedious as I was unable to amend my renewal quote online in My Account prior to renewing my car policy. Chat function is time consuming and policies are too detailed, in my opinion, to be concluded b... See more

Company replied

Rated 5 out of 5 stars
Invited

Ageas is good value Car Insurance… Have been with Ageas for around three years or so now. The policy renewal price always comes in at a highly competitive & decent price figure every year. Doesn’t se... See more

Rated 5 out of 5 stars

The price and policy cover for car insurance is competitive. My wife a named driver on our policy has an unfortunate accident first one in 50 years of driving. The car was repaired faultlessly and Age... See more

Company replied

Rated 5 out of 5 stars
Invited

Only just signed up with this company so early days. The doc filling was straightforward and easy to complete. Good communication. I signed up becuse of excellent online reviews and competitive like f... See more

Rated 5 out of 5 stars
Invited

I RECOMMEND THIS INSURANCE COMPANY THAT I HAVE BEEN WITH FOR A FEW YEARS. THE PRICES AND SERVICE ARE EXCELLENT, AND THE PRICES QUOTED ARE REASONABLE, ESPECIALLY FOR A OLD TIMER LIKE ME AND YOU DO... See more

Rated 5 out of 5 stars
Invited

I had to make a claim following and accident in which I damaged the side of my car. From the moment I contacted Ageas, they were helpful, they listened carefully to the circumstances of my accident a... See more

Rated 5 out of 5 stars

Purchased another Van insurance policy with them. A great price with a lower excess than the rest of the market. We sold the van midterm and they were helpful in closing the policy and issuing a part... See more

Rated 3 out of 5 stars
Invited

Price and product is good, although I had a few questions the virtual chat bot couldn’t answer and with no telephone support it was annoying. My questions went unanswered.

Company replied

Rated 5 out of 5 stars
Invited

They where easy to deal with no problems very fair with everything and especially the price about a third of my renewal with marshmallows so big win for me …

Rated 5 out of 5 stars
Invited

Ageas insurance was the best quote on the comparison website we used for our car insurance. Documents are clear and concise and it was easy to navigate through the website.

Rated 5 out of 5 stars

We have just dealt with Ageas following significant damage resulting from a tree coming down into our garden, courtesy of Storm Amy. The support from the customer service team was absolutely fantast... See more

Company replied

Rated 5 out of 5 stars
Invited

I had to update my insurance policy with my new car, the process was seamless and pain-free. Absolutely no complaints (other than it was more expensive than I was hoping) though no admin fee charged.... See more

Rated 5 out of 5 stars
Invited

Absolutely brilliant. Very competitive quote for my sports car and so much cheaper than the quote from my normal company. Call takers have always been friendly, helpful and informative. I even had... See more

Rated 5 out of 5 stars
Invited

quote page is well laid out, clear and easy to understand so I knew exactly what I was buying and how much I was paying

Rated 5 out of 5 stars
Invited

Very easy to make changes to my policy online. I added my son, who has recently passed his driving test. Everything was straightforward and the increase was clear, before I confirmed the change. Th... See more

Rated 5 out of 5 stars
Invited

After dealing with AGEAS recently through SAGA this was the only company I considered . No fuss Clear communication Fair price Easy process

Rated 5 out of 5 stars
Invited

So far I feel that this is a genuine Company, intent on providing an honest service. Also good communication, I look forward to having a good relationship with them, claim free of course.

Rated 5 out of 5 stars
Invited

Very easy to renew,had to call as wasn't sure if I needed to declare something, but was told I didn't need to so just renewed online which was extremely easy

Rated 5 out of 5 stars
Invited

Was very easy to use the website and didnt go through so many questions and pages,Would and will recommend to friends n family

Rated 5 out of 5 stars
Invited

A very good insurance company, and very easy to deal with if things go wrong, they are fast, effective and are a professional business.

Rated 4 out of 5 stars
Invited

Ageas dealt with the claim fairly easily it was just longer than I expected for the car to be repaired

Rated 5 out of 5 stars
Invited

Easy to use website, good renewel price would recommend Ageas car insurance.

Rated 5 out of 5 stars
Invited

Easy free flowing service nice and to get sorted so quickly and easy with no hassle

Rated 5 out of 5 stars
Invited

Very decent quote, very easy to navigate website, incredibly clear and logical. It was an easy purchase. I was also influenced by people saying the renewal rates were good too. This is a rating for... See more

Rated 4 out of 5 stars
Invited

It was fine, no different from all the other companies. Same lay out, same questions, to get to the final solution when you have to agree to pay more money, no explanation just a Thank you for paying... See more

Rated 5 out of 5 stars
Invited

Very easy to use and best quotes given . Payment and all paperwork received no problem - very easy site to us e 5*

Rated 5 out of 5 stars
Invited

Doing the insurance online was great experience easy to fill out . Straight forward. I will recommend this insurance company in the future. With a 110% positive .

Rated 5 out of 5 stars
Invited

It’s the dreaded thing, a total loss on your vehicle, in my case a fire, WHILE I WAS DRIVING. That’s not bad enough then you have to face the insurer who will make it hard, be unsympathetic an... See more

Rated 4 out of 5 stars
Invited

With the help and advice of my family the form filling was made simple. We liked the clear writing and simple language without too much legalise.

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Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

Ageas provides insurance to over 4 million car, van, home, travel, pet and business customers in the UK and aims to make insurance easy and straightforward. We are focussed on delivering a personal service to customers in their time of need and help get things back to normal with the minimum of fuss.


Contact info

4.2

Great

TrustScore 4 out of 5

21K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Absolute disgrace of a company my…

Absolute disgrace of a company my tenants had broken door frames and even had a missing door in my property so much damage and they denied my claim there was a crime refernce number for all the damage also, these lot are absolute scammers avoid, they spent over 6 months to get a resolution and did absolutely nothing, Annie was no help at all.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Effortlessly resolved complex policy changes

Steph did a great job sorting out all the less than straight forward policy changes I needed to make for my new career and change of address. Nothing was too difficult and she resolved all the issues without any fuss or problems.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

The worst evil company that…

The worst evil company that discriminate against disabled drivers and stop disabled customers from
Getting insurance and pay two evil
Scammers that do crash for cash evil
Rip off minicab and third party That has been paid by this evil Ageas and Footmans James Insurance Brokers
That believe anything what evil two evil rip off Scammers so stay away from this evil Ageas and Footmans James Insurance Brokers

October 29, 2025
Unprompted review
Ageas UK logo

Reply from Ageas UK

Good morning,

Thank you for finding the time to leave this review. We are sorry to hear that you have not had a positive claims experience. We have sent you a request for more information so that we can pass this onto the relevant department. Please include your claims number as this will make it easier to locate your claim.

Kind regards, Jade on behalf of the Ageas Team.

Rated 1 out of 5 stars

Unreasonable and unhelpful .

Ageas wanted to charge me £102 to amend my policy, after I made a genuine one digit typo on the date I bought my vehicle. I was given this option or a £50 cancellation fee.
I chose the latter on principle and also found a cheaper equivalent policy.
They emailed me with the amount due to be refunded for the remainder of the policy. Unfortunately they failed to repay this amount and sent a lower amount. On noticing on my online banking and questioning it, they were adamant I was wrong. On forwarding their email back to them with the amount and a screen shot of what they actually returned they changed their minds.
I wouldn’t use them again. They are unhelpful, untruthful , stubborn - refusing to use common sense and discretion and short sighted re a trivial minor genuine error.
My minor error cost me £102 , their refund error was also my error!

October 28, 2025
Unprompted review
Ageas UK logo

Reply from Ageas UK

Good morning,
Thank you for getting in touch. We're sorry to hear that your experience with us didn’t meet your expectations.
While we understand that mistakes can happen, it’s important that all details on your policy are accurate and up to date. If we identify any incorrect information, we’re required to make the necessary updates, as this can affect your cover. Any changes made can also affect the premium you pay.
We’re pleased to hear that the refund issue has now been resolved, and we sincerely apologise for any inconvenience this may have caused.

Kind regards,
Mark, on behalf of the Ageas Team

Rated 1 out of 5 stars

The personal touch

The legal side of this company do not follow through with the personal touch they state on there advertising!
Tried for over 3 months to get a case handler to
Move forward with my no fault accident claim
When they finally answer the phone they say that the case handler that has been allocated my file has left the company! 3 in 3 months ! Never spoke to one yet !
Never respond to emails. Just ignored
The personal touch lol

October 28, 2025
Unprompted review
Ageas UK logo

Reply from Ageas UK

Hello Mr Howard, we are sorry to hear your claim has taken time to resolve. We would like to get this looked into further for you and we thank you for providing us with more information. This has been sent to the relevant department and we have asked that you are contacted.

Kind regards,
Jade, on behalf of the Ageas Team.

Rated 5 out of 5 stars
Invited

Insurance for two cars and our home Simples!!

We already have both cars insured through Ageas and wanted our home insurance to come under the same umbrella, with just one on-line account. It was really easy to obtain a quotation to suit our needs and the price for the insurance was extremely competitive. Excellent all round win-win situation for two Octogenarians moving to a new home!

October 27, 2025
Rated 5 out of 5 stars
Invited

Ageas I would recommend people to insure with ageas

My claim from start to finish went the staff were very helpful and done everything to make sure my claim was dealt with q

October 28, 2025
Ageas UK logo

Reply from Ageas UK

Hello Kevin, we are sorry to receive this 1 star review from you. If there is anything further we can do to assist with your claim, please do not hesitate to get in touch with our team or your claim handler directly.

Kind regards,
Mark, on behalf of the Ageas Team.

Rated 5 out of 5 stars
Invited

No problems so far

I have been using Ageas for my home insurance for a number of years, the premiums has been affordable and this year the premium was lower, so that was a bonus. I have yet to have a claim, if in the future the unfortunate situation does arise I hope Ageas does what it says on the tin.

October 27, 2025

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