Confused.com Reviews 

15,538
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,063 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally simple, clear, and quick the digital platform is for setting up various insurance policies without making long telephone calls. Consumers also heavily appreciate saving a significant amount of money on their vehicle and home insurance compared to standard renewal quotes from previous providers. However, some customers also noted specific issues with inaccurate quotes or prices unexpectedly increasing when attempting to complete the deal online. Some people were dissatisfied with higher final costs, finding the comparison process occasionally frustrating or difficult to navigate properly.

What people talk about most

Price

People report positive experiences with price, consistently highlighting significant savings on their... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Website

Clients share positive opinions on website, highlighting its simple navigation and clear comparison tables... See more

Service

Consumers find service to be positive, highlighting quick, uncomplicated processes and excellent price... See more

Value for money

Reviewers mention positive feedback about value for money, frequently highlighting significant financial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House Insurance Quotes. 1. All my previous details were held - which saved considerable time. 2. Quotes were significantly below what my renewal quote was from my current provider. 3. You were a... See more

Company replied

Rated 5 out of 5 stars

Trying to insure a Land Rover is difficult these days. I was recommended to use Confused.com. It worked. The application process is clear and straightforward if a little long winded but then insurance... See more

Company replied

Rated 5 out of 5 stars

Im 73 so technology isn't my forte, website guides you easily at every stage, I insured a car and a van , earned 2 x £20 and 2 x monthly coffee from Greggs. But the best bit saved £ 202.00 on insuran... See more

Company replied

Rated 5 out of 5 stars

Tried a couple of these comparison sites including the one with the animals. Same company came up on both sites but found identical car insurance cover £60 cheaper with Confused.com so very pleased. I... See more

Company replied


Company details

  1. Price Comparison Site

Written by the company

We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.5

All reviews

(15,538)

6,156 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress-free shopping around

It is real pain having to chase around for the best motor insurance deal every year when the company you are with virtually doubles the premium. Thankfully, Confused.com makes the process much less stressful.

September 4, 2026

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