Fiona Reil

Hello Fiona,

We’re very sorry to read your message and we fully understand how upsetting this situation feels. We want to reassure you that we take this kind of feedback extremely seriously.

When a check is purchased, access to our service begins with a trial offer, which allows users to test the platform. Information regarding the continuation of the service, the price and how to cancel is displayed during the order process and available in the terms before confirmation. However, we acknowledge that this may not have been sufficiently clear in your case, and we regret the frustration this has caused.

Please be assured that we are not ignoring customers. If you have not yet received a response, we sincerely apologise for the delay.

👉 We invite you to contact our support team directly so we can review your account, explain exactly what happened and work toward an appropriate solution, including reviewing your refund request.

📧 contact@car-checking.com

📞 020 4579 8987

We would appreciate the opportunity to resolve this matter transparently. Once the situation has been clarified and handled, you are of course welcome to update your review.

Kind regards,
The Car-Checking Team

Dear customer,

Sincerely apologize for the inconvenience caused.

Our agent has replied with more detailed information in the email. Please kindly check and reply to our agent. If you have any other questions, please go to our Help center page【https://helpcenter.aliexpress.com/s/BuyerHelp?】 for online customer service.

Your understanding and cooperation are deeply appreciated.

Best regards,
AliExpress Customer Service Team

Hello Fiona,

We sincerely apologise for the frustration and disappointment you’ve experienced. Offering a gift only to find that the venue is permanently closed is completely unacceptable and not the standard we aim to uphold.

Our team works to ensure that all experiences listed on our platform are up to date, but it’s clear we failed in this instance. We deeply regret the inconvenience this has caused and understand how upsetting it is to encounter such an issue after making a thoughtful purchase.

Please contact our customer support team at tellusmore@buyagift.com so we can assist you in resolving this matter promptly. Whether it’s finding an alternative venue or arranging a suitable replacement experience, we are committed to making this right for you. Thank you for bringing this to our attention, and we will work to prevent similar issues in the future.

Hi Fiona - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.

Dear Fiona, thank you so much for your wonderful review! We're thrilled to hear that Angela was able to find you the perfect house. We truly appreciate your recommendation and we are grateful for the opportunity to assist you in finding your dream home. Please don't hesitate to reach out if you need anything else in the future. Warm regards!

Thank you Fiona for your review. We really appreciate you taking the time out to share your experience with us.

Hi there,
Thanks for leaving a review! I am so glad to hear about your positive experience with us! I will of course ensure your feedback is forwarded to local management for recognition.
Best Wishes, Luke