Geraint Edwards

Dear Customer,

Thank you for your feedback. We take all customer concerns seriously and would like to clarify the details of your order.

Upon checking your transaction, we verified that you were provided with a brand-new, valid, and active key sourced directly from our authorized distributors. We do not sell recycled or used codes.

Regarding your mention of a complaint, we thoroughly searched our support databases under your registered purchase email and found no record of any email, chat, or contact form submission from you. Our support team responds to all inquiries promptly, and we would never leave a customer's message unanswered had it reached our queue.

We have just sent a direct message to your registered email address to establish contact. Please reply directly to that email so we can look into your activation setup and help you resolve this immediately.

Alternatively, you can reach out to our dedicated support team directly at support@supportprofessionals.net. We are more than happy to assist you and await your response.

Best regards,
Bianca
Customer Support Team

Hello Geraint,

We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://uk.crucial.com/support/contact to know about other ways to reach out to us.

Regards
Crucial

Hi Geraint,

Thank you for taking the time to provide your feedback for well.co.uk. Please accept our sincerest apologies for this.

If you are referring to proof of exemption, we request to see evidence due to routine NHS checks which attempt to identify fraud or error. We ask to see the evidence so that we can help prevent any errors before completed prescriptions are sent to the NHS, as unfortunately errors can result in a fine to the customer.
While certain categories can be approved automatically, there are others which we cannot automate due to the risk of changes in circumstances, resulting in well.co.uk needing to ask the customer to provide payment or exemption for each prescription. We do however give the option to "skip step" if customers do not have the evidence to hand, so long as they are certain the selection is correct and valid.
However, I understand it still might be frustrating to have to do this each time we receive your prescriptions. I would like to look into this and see if we can make any changes, circumstances permitting, to make this process more convenient. It would help if you could please contact us at hello@well.co.uk with your full name and date of birth or address so we can locate your account so we can look into this further for you.

Thank you again for your feedback as it allows us to see which areas of our service we need to improve.

Best Wishes
Zoe
well.co.uk