REBW

United Kingdom

Reviews

Review of SimplyCook


Rated 4 out of 5 stars

I have enjoyed Simply Cook on and off…

I have enjoyed Simply Cook on and off for years, although when I opened my cupboard I realised I had over twenty boxes unopened. Clearly this has been poor management on my side. Hence delaying future orders. The subscription needs to be more flexible and the reason why the score is not higher is you have to open each box to find the expiry date. Please print this on the outside of small box as opening 20 boxes to find if I can use your product! Is messy. Love your Curry dishes.

August 28, 2026
Unprompted review

Reply from SimplyCook

Hi there,

Thank you for the review, and for your long-standing support! We do now show the BBE on the outer packaging on our newer kits; which we plan to continue rolling out on more kits in the future. We may have some remaining stock without this but moving forward this is something we are displaying on the outer kit.

Thanks for your kind words regarding our Curry kits! I hope you continue discovering new favourites with us.

Customer Happiness Team
hello@simplycook.com

Review of Plusnet


Rated 2 out of 5 stars

I set up a new account on Sunday 23rd…

I set up a new account on Sunday 23rd and booked activation for Wednesday 25th on their calendar. Nothing arrived except a contract email that evening called on Sunday to their agent no issues was told and the credit card 42.99 went through. Wednesday nothing arrived called them past through two agents one hour I won't get back. I'm having to start process all over again new activation date Sept 1st. It will take 5 days to get my money back and now lost 9 days. I'm member of Which and they recommend this company. It's not a great start. Oh still charged me the activation and they now have two payments.

August 23, 2026
Unprompted review

Review of MSC Cruises


Rated 1 out of 5 stars

We arrived in Southampton and was…

We arrived in Southampton and was expecting a warm reception for our 7 day cruise, what we received was no welcome just there is an outbreak on board. However it's free to see our medical team. Now that's how you sell your cruise. Both my cruise neighbours were in quarantine. Try and get your money back.

February 6, 2026
Unprompted review

Review of Moonpig.com


Rated 5 out of 5 stars

Excellent cards

Excellent cards, and outstanding service. There subscriptions make business sense.

May 28, 2026

Reply from Moonpig.com

Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊

Review of ZOE


Rated 1 out of 5 stars

Just try cancelling!" yes you receive a…

Just try cancelling!" yes you receive a 2 page document on how to cancel. I cancelled in time and was still billed £133, I'm contacting AMEX this is another website selling their wares, just like the old days selling bottles that will help you, in this case a drop of granola. Endorsed by doctors paid probably in £$ commissions. I don't mind trialling items(and paying) but they signed you automatically on to a subscription. Buyer be aware!

Zoe I did contact you before this submission you refused to give me back my £133.

August 5, 2026
Unprompted review

Reply from ZOE

Hi,

Thanks for taking the time to share your experience. We hear your frustrations and take matters like this very serious.

The subscription must be canceled before the day it auto-renews in order to avoid being charged. As stated during checkout and in our terms, it is a Daily 30 subscription with automatic renewal unless canceled or changed before hand.

Please reach out to us for further assistance on managing your subscription or login to your membership portal via our website.

Best,

The ZOE Team

Review of DPD UK

Review of Healthspan


Rated 1 out of 5 stars

easy to subscribe online try cancelling ouch!

easy to subscribe online, but again you have to call to cancelled any subscription. I'm waiting on the phone now 15 mins. I will not join any subscriptions online if you cant cancel online both should be easy...can we all start doing this from now on. its what keeps sky and virgin in business.

August 5, 2026
Unprompted review

Reply from Healthspan

We appreciate you taking the time to share your feedback regarding our subscription process. We understand your frustration with needing to call to cancel, especially after an online sign-up. We are actively reviewing our cancellation procedures to make them more convenient for our customers. Lorna@Healthspan

Review of Space NK


Rated 1 out of 5 stars

I placed an order for a gift card on…

I placed an order for a gift card on 22nd July, arranged NEXT DAY service and I'm still awaiting the card. I went to the post office on FRI 1st AUG to collect still not there I've missed the birthday and frustrating try and contact SPACE NK online impossible.

July 22, 2026
Unprompted review

Reply from Space NK

Hi REBW,

Thank you for taking the time to leave your review. We're sorry to hear that your gift card didn't arrive in time and appreciate how frustrating this must have been.

So we can look into this for you, please reach out to us directly at customerservices@spacenk.com (customerservices@spacenk.com) with the subject line "Trustpilot Review/Gift Card Order." A member of our team will investigate the issue and provide you with an update as soon as possible.

We truly appreciate your patience and hope to resolve this for you soon.

Best wishes,
Space NK Team

Review of DHL Express UK


Rated 1 out of 5 stars

Only two attempts and they force you…

Only two attempts and they force you into making a decision to leave at home, with zero lockers options unless you agree to collect 20 miles from home.

June 26, 2026
Unprompted review

Reply from DHL Express UK

Dear REBW,

Thank you for taking the time to leave a review.

I'd like to extend my genuine apologies for the amount of unnecessary inconvenience we've created for you throughout this process. Its highly disappointing that we've not provided you satisfactory delivery experience on this occasion.

Whilst I appreciate your dissatisfaction, I can assure you we don't force any of our customers into selecting a delivery option, unless that is their preference. If the local service point collection option wasn't available, this would mean the sender hasn't given you authorisation to select that particular option for this shipment I'm afraid.

Regardless, I will be sure to share this insight, as we're constantly trying to make improvements to our overall service. Really sorry again for the issues you've encountered during this delivery experience.

Kind regards,

Amrick

Review of Smythson


Rated 1 out of 5 stars

Its now two days awaiting a back pack…

Its now two days awaiting a back pack delivery, they use DHL which who ever made this decision has never received a shipment from them. On Friday it stated it would deliver in a time window. Which changed and I missed them. Today it sates will be here before 1pm and now there system is stating the end of the day. They don't have any lockers to leave and the only two options was to collect from a DHL depot 21 miles away. The last time I had to do this DHL could not find the package at the depot after 45 mins. Smythson if this does not arrive today, I don't care how good your bags are I'm not going to waste anymore time waiting.

June 26, 2026
Unprompted review

Review of Motorola


Rated 1 out of 5 stars

I just purchased the Motorola Razer 50…

I just purchased the Motorola Razer 50 and the bottom blue case has a crack. Phone not dropped. I can't get in touch with Motorola customer services. A product should last longer than two months. How come is so difficult to connect. I'm back to Samsung.

June 8, 2026
Unprompted review

Review of Aviva


Rated 1 out of 5 stars

New comms send out by AVIVA read well this is a serious impact

New comms send out by AVIVA. IMPORTANT CHANGES to HOW AVIVA will charge you money. Please read the current communications on how they will now take money from your savings on cash interest. They use John as an example last year he keeps all his interest on cash of £3000 making £91.50 Now AVIVA will keep £33.60 (same example) then you have to be taxed. This is a small amount think if you have more and the impact. They will say this will be offset by their charges on the ISA. This is tiered and expect further increases in the future.

June 1, 2026
Unprompted review

Reply from Aviva

Hi, thanks for feeding this back to us. We appreciate your concerns, and are happy to help discuss any queries you may have 🤝
If you need to contact us, you can get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/

Aviva Social Team

Review of Keoghs


Rated 1 out of 5 stars

BT OPENREACH Engineer drills through…

BT OPENREACH Engineer drills through the wall and a brick is damaged right on the front door side. BT directed me to this company. Who send out a claim form 3 times for me to complete. I had completed this they then state someone will be in touch. NO ONE PICK UP a call and no one replies to emails. Clearly I had no idea on the scale of these issues until I read Trustpilot.

April 2, 2026
Unprompted review

Review of TUI


Rated 2 out of 5 stars

The booking process means you have no…

The booking process means you have no choice but to pay for a seat. I selected seat 3C on my flight paid and ended up next to the rear toilets. TO7760 3rd May REF 31938652. Also on return flights on 14th May both my partner and I were assigned 3C. I called TUI and this was changed. I was told it was not possible to have these seats after a 45 min call. I have both printed boarding passes with both stating 3C. You don't need this situation its stress.

May 3, 2026

Reply from TUI

Hi there,

Thank you for taking the time to share your experience with us. I'm very sorry for the inconvenience and stress this situation has caused you and your partner ahead of your flights.

Regarding your outbound flight, if you paid to select a specific seat and were subsequently moved, we'd advise raising this with our After Travel team so they can look into why this happened and investigate it fully for you. You can reach the team by completing the form at the following link here: https://www.tui.co.uk/destinations/contact-us/after-travel

I can certainly understand how frustrating it must have been to find both of you assigned to the same seat on your return flight. Please be assured that we've fed your comments back to the relevant team to ensure seat allocations are being double-checked much more closely in the future.

Thank you again for getting in touch to bring this to our attention.

Kind regards,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Review of Openreach


Rated 2 out of 5 stars

Brick damage wall is damaged was told…

Brick damage wall is damaged was told it would be fixed by BT still awaiting not great.

I have completed the complaints form and never even heard an acknowledgement Our Ref: T11906055 included the text messages from BT and also photos of wall damaged

THIS CONTINUES....no response from BT or there AGENT SINCE APRIL.

BTOPENREACH pass this on to KEOGHS to handle and they simply don't answer or reply after you have send a claim form.

April 3, 2026
Unprompted review

Reply from Openreach

Good Morning , thank you for contacting us via Trustpilot & leaving your feedback with us. If Openreach has damaged your property. You can contact our Public Liability team. You can send them some photos and any information you have and they will send out some claims forms to fill in. They can be contacted on BTPL@Keoghs.co.uk or 01135 482 650. I really hope this can be resolved soon. ^Palak

Review of Bosch Home UK


Rated 5 out of 5 stars

The Bosch Engineer arrived and asked a…

The Bosch Engineer arrived and asked a series of questions on the fault. I think this is the way faults finding needs to happen. It was fixed professionally and the fault code E15 gone!

March 20, 2026

Reply from Bosch Home UK

Hi,

We're so pleased to hear our Bosch Engineer's thorough fault-finding approach, asking questions, led to a professional fix and that the E15 fault code is now gone.

Your feedback is much appreciated.

Thanks, Charlotte.
Bosch Home Appliance Customer Service.

Review of Tower


Rated 2 out of 5 stars

Screws Loose !! I had the T17061BLK Air FRYER and…

I had the T17061BLK Air FRYER and contacted Tower Service as the screw inside the fryer container came off and we were very lucky to catch this on the plate of my 4 year old grand child. She was just about to place this in her mouth. It was chips so the screw was easily identified. I contacted Tower by email and received an email quickly stating my unit was a recall. This unit was still under guarantee, so they have replaced this unit with an alternative. No explanation why this is being recalled. I thought It may be the screws coming loose. I now have looked at the new unit and it still has internal screws which I suspect can easily come loose and fall into the cooked food. Please always double check the screws are in there correct place when you pull out the handle. Why any designer would place screws in a food container!! someone will choke.

February 26, 2026
Unprompted review

Reply from Tower

Hi Robert,

Thank you for sharing your experience and for letting us know about the incident with your Air Fryer. We’re very glad your grandchild was safe and understand how concerning this must have been.

Our customers’ safety is our top priority. That’s why we made the voluntary decision to recall your appliance. Your Air Fryer is required to meet the highest safety standards, and by carrying out the recall, we are proactively eliminating any potential faults as the appliance gets older. The replacement unit you received has been carefully inspected and is safe to use.

We greatly appreciate your feedback regarding the design, and we take all comments seriously as we continually review our products and safety procedures. We’re sorry for any worry this situation caused and thank you for your understanding.

Kind Regards,
Tanya - Customer Service Operations Manager

Review of MSC Cruises UK


Rated 2 out of 5 stars

Our welcome was to inform us they had…

Our welcome was to inform us they had an out break of Nora Virus, if this was a welcome. Chased up basics on room. Toilet paper, then towels then tea bags. Room had terrible beddings that were torn and the pillows were old. No headboard just a large wooden picture so very difficult to watch TV even the news and there was only one chair. Food average and despite buying an included gratuity's package they charged nearly 5 euros service charge by order. You may ask why did you not purchase the drinks package. This was over £954 for a week? food average and their app is flawed stating restaurants were closed and they were not.

February 14, 2026

Reply from MSC Cruises UK

Thank you for your review. We’re sorry your time onboard didn’t live up to your expectations. We’ve shared your comments with the relevant teams, and we’ll use them to continue improving the experience for all our guests.
With thanks, MSC Cruises

Review of A1 Tech Deals


Rated 1 out of 5 stars

I ordered an IPAD on 24th Nov they…

I ordered an IPAD on 24th Nov they state on website next day service. I’ve tried calling tried email no success. I finally spoke to an overseas agent. Who told me it’s been shipped and I need to call them again great. I should have curry’s

November 28, 2025
Unprompted review

Review of Sky


Rated 1 out of 5 stars

NEW Customers be aware of their…

NEW Customers be aware of their tactics. We agreed a package at £70 with the agreement this would not be increased until my contract ends. What they do is start adding add on BOOSTs, Ultimate TV pack also WIFI Boost which you have not agreed or requested. Its a stealth approach. Oh and wait till you try to talk to a human! purchase subscriptions you can easily cancel

November 4, 2025
Unprompted review