I purchased Rush Brazilian Glamour Virgin Gold King Yaki Bulk, marketed as 100% pure virgin Remy human hair. Upon preparation I found excessive shedding, short pieces throughout, and multiple synthetic threads embedded across both bundles, clearly inconsistent with virgin Remy hair. A formal complaint is ongoing under the Consumer Rights Act 2015. I have photographic evidence of all issues and will update this review once resolved.
Lovely product but I always find the shipping a bit slow, especially given the cost.
December 4, 2024
Reply from Erbology
Thank you for your feedback, Dee. We’re glad you love the product, but we’re sorry to hear about your concerns with shipping. We’re continuously working to improve delivery times and provide better value. Your comments are much appreciated! Team Erbology
Cancelled one of the towels in my order due to out of stocks. I emailed to ask for a replacement colour but no one replied. I had to re-order the missing item so missed out on the multi-buy discount.
Washed my daughters Mac for the first time, following the washing instructions with care. The coating has cracked and is literally disintegrating. I often buy her items in advance and have been told that I cannot have an exchange or refund because of this, even though in the care instructions were obviously incorrect. I could have spot cleaned it and avoided all of this. Now we are left with a useless item with no hope of a refund or exchange.
July 14, 2021
Unprompted review
Reply from JoJo Maman Bébé
Hi Dee, We’re sorry that the feedback you received regarding the jacket wasn’t the outcome you were hoping for. We consider issues on an individual basis and in line with our policies to try and find a resolution. To protect our customers and make sure we handle every return with fairness we will not accept a return in certain situations though. If washing instructions are followed correctly, we are confident customers won’t have an issue with our clothing. If it looks like there is a manufacturing fault, we ask customers to contact us within 90 days of purchase and we will investigate. Thank you for your feedback and we’re sorry we were unable to assist you further on this occasion. Best wishes, JoJo
Disappointed to receive a call today saying that the cardigan I ordered for my 2 year old is out of stock. I placed my order a week ago and made payment for the product and shipping. I spent a long time looking for the right piece for her and I am frustrated that other potential options from other brands are now out of stock due to the time spent waiting for this product. You did not inform me that you were closed between Xmas and New Year and you clearly have not put due processes in place to ensure smooth running of things during your closure. Otherwise I would not have been charged for an item that was not in stock. Today's phone call was cringeworthy. Clearly there was nothing else that could be offered but the gentlemen still proceed to offer me a size 4-5 for my 2 year old as a replacement, amongst other unsuitable options.
January 4, 2021
Reply from The bonniemob
Dear Dee, apologies for the late reply to this, to be honest, I have needed time to think about my reply. You placed your order between Christmas and New Year, we are a small family business and had decided we would take off the few days between Christmas and New Year for the holidays, this was clearly stated in red on all our delivery pages, we had put every effort in place to communicate this. During our busy 50% off sales period some styles can go out of stock, despite our best efforts there are sometimes small discrepancies in stock numbers. We noticed the mistake with your order the very first day back and we called you straight away to apologise and to offer you some alternative options. The next size up from a 2-3Y is a 4-5Y, so we thought that was a very reasonable option. I'm so sorry that you feel our personal approach and attemt to actually call and put the situation right was 'cringeworthy' , perhaps we are becoming so used to faceless automated resposes that we fail to see that there are real humans behind the businesses we deal with. I totally accept that we made a mistake by having an item out of stock and for that I apologise, but I do not agree with your use of words like 'cringeworthy', myself and my staff work incredibly hard to help, we are curteous and we pride ourselves on taking a more personal approach, our customers are usually very appreciative that we contact them and take a bit more of a human touch with our customer care. There are many other reviews here to attest to that. It seems so easy to fire off a 1 star review thinking you're dealing with some large faceless brand, but perhaps try to remember the people behind the faceless review are human, they are running small businesses during very trying times and are doing their absolute best. with regards Tracey Owner Bonnie mob