Jayne Bond

Spoke with Di Jones at the Lincoln Branch. Genuine enquiry. All KYC available, business information could be substantiated. She was not aware of terms relating to banking instruments. Convo resulted in feeling like a common criminal....which I am not. By all accounts working on Government contracts means nothing to Handelsbanken. Maybe she needs some product training as well as attitude training.

Paid for an 85p service as one off. Somehow got subscribed and cost me £39.95. Explain their small print wasn't fit for purpose. Yet no refund. Very expensive one doc convert. They are thieves!

Tried to make an online purchase on Christmas day after being gifted one4all gift card loaded with £100. I wanted to purchase £59.99 item and 3 times the payment was declined. The item I want to purchase is online only and limited stock. Doesn't look like I am getting what I wanted for Christmas.

Just got their answer - live chat can't help me. Joke!

Tried to purchase online and the online store didn't accept the payment, although the gift card was loaded with £100. The item I want is online only. Lots of fluffing around to register to result in zero spend. - Merry Christmas #not

I reached out to R L S Restoration Ltd as I had damaged stone on my front porch. Shaun, the MD gave me amazing advice. Not only did me give great advice. He sent me the cement filler at his own expense, totally free. In 2024 it is amazing to know that kind people exist. Huge thank you to Shaun!

Called this company out to quote for a picture window. Quoted £4k. Salesman ran over my front garden landscaped display. When we queried the description on the quote, as it seemed about £1500 over the top, the lady became argumentitive. NIL POINTS!

Lead times on the website are wrong! I ordered, paid for a paper advertised with 5-day day lead time. Booked the decorator. They could not fulfil the order.

Amazing service from VBC Premier blinds. I normally check trustpilot before I buy. There was no listing. Checked facebook and things were positive on there, so I took a gamble on them. The gamble paid off! Great service, the chap who measured up was also the fitter. He was friendly, professional, made no mess and my overall experience was excellent..... and I am a fussy customer aka Karen! If I need more blinds, I will be contacting them again. Well done VCB!

Anwick car sales organised the MOT of my sons vehicle. Amazing service! Great people, Great service. Highly recommend them! Thank you Anwick Car Sales.

Slow delivery! Ordered on a Saturday and received on a Friday.

Disaster. Bathroom Mousse - Bali Beach coloured urine yellow has stained my pure white grouting and left my shower tray base with a nice hint of yellow....now my guest will think I use my shower as a toilet. I am cleaning cleaner.

I have Egger marble effect flooring in white. Initially, I thought a traditional mop and bucket was my issue as it didn't look clean. It dried blotchy. I bought a Vax Pwr One designed for hard flooring. Still the floor is blotchy. I called Egger! Rude, abrupt woman who over spoke me. Accused me of using a steam mop. Vax is NOT a steam mop. She seems to have missed every TV advert by Vax that is washes and dries flooring. It also cleans with a "laminate suitable" cleaner. As she was quick to jump down my throat "warranty breach" because of the cleaning machine, I pointed out the flooring upstairs had only been moped. So that's no excuse. I have now tried to clean the floor with a damp duster (room size 20ft x 20ft....no fun). Still the floor looks terrible, just as terrible as the woman's attitude! I do NOT recommend this company or their flooring. It also appears others on Trustpilot have the same opinion! Think before you buy!

..........just got my phone bill. Added insult. I paid £9.00 in call charges to Egger for the woman to be rude to me! Charming!

Can't even place an order on their system! The postcode isn't recognised. When I bypassed the system I hit another computer error. Given up!

I decided to be a smart Alec "against my husband's wishes" and took my Sebo apart to clean it inside and out. Covid lockdown made me the Queen of Zoflora! Anyway....I couldn't get it back together. One phone call to "Super Gail" at Sebo customer service and I was up and running within 2 minutes. Absolutely adore Sebo products. Amazing company. So much better than Dyson's over priced rubbish! As for the husband "Girl Power 1 - Men Jobs 0". Cheers Gail....you are a star!

Quick to take payment. No acknowledgement of order from either supplier (You Garden/Thompson & Morgan). Ordered 24th April. One item delivered, one doing it's rounds with Yodel (not their fault) and one totally on the missing list as it hasn't even been picked and packed. Overall customer experience - nil. Next time I will just nip to B&Q!

Update 04/05/2022. The order is still being processed by Thompson & Morgan. So no further forward from when I logged this issue.

Update 05/05/2022. The order is "still being processed". Groupon swerved the query by claiming it to be a 3rd party issue. However, they omitted to answering why any of the review options work. All the reviews under the products I ordered were 4/5 star. 5 star baloney to me!

Update 06/05/2022.....order still being processed! Time to think about cancelling! Utter joke! Don't bother contacting me Groupon as you are just fobbing me off with a standard response.

Update 06/05/2022 - Groupon are now ignoring my chat. I am trying to cancel the order, get a refund. However, it appears that entering a sales agreement with Groupon means nothing and they have to ask the 3rd party to contact me. Who has ALREADY IGNORNED me. Asked for the T&C's where my agreement is not with Groupon. Yet, nothing. So far I have wasted my money and not received product.

I sent an enquiry via prime location and never received a response. Had to reset my password more times than I can remember due to their system. Yesterday I asked for an appointment and sent the agent a message and got no response. Pretty shoddy service if you ask me.

Did what they said on the tin! Delivered on time!

I tried a 24 case of Kure. I was sceptical of the claims. However, I was wrong! I did notice a difference. I general felt aware that something was going on with my body and my skin. When the product is available on the shelf via a supermarket, I would purchase again.

Came through as only delivery service to get past the Coronavirus online queue! They had loo rolls & tea bags! My saviour!

Ordered Tiffany fragrance in Limited Edition packaging. HOF delivered via Hermes in a plastic bag, in a plastic bag. Paid a premium for packaging and the packaging is damaged. They cannot send a replacement insert. Tiffany are sold out of the fragrance in limited edition packaging. I am 100% confident that this whole experience is going to end in tears with no replacement available! I blame Tiffany for not thinking out the packaging for internet deliver. I blame HOF for idiotic packaging and Hermes delivered late! All in all - not a great experience!