Richard Rhodes

I have 2 accounts with creation and they are different payments terms however, both are managed easily under the same App...Very efficient and clear.

Friendly and efficient staff. We ordered a new washing machine and were pleased with the delivery, recycle and finance option provided to us..

We were seen quickly, staff were friendly and efficient.. We had everything explained for our river cruise next year...

Richard was excellent to deal with, friendly, professional and very thorough in ensuring I obtained the right insurance for our new car...

Friendly and efficient staff (Steve H Team 3B). Arranged new smart meter installation and reduced our tariffs on both gas and electric fixing them for a year...

So I spoke with 2 different advisors for my policy renewal and both were friendly and efficient in dealing with me.

Very straight forward to book our holiday

Sales exec Del was excellent at the store, made sure we were making the right decision.
We did make a decision and placed an order..

Easy to order, good quality doors and excellent delivery service.

First off a good quality product, easy to order and delivery was on time and with very helpful guys who put all 3 doors in my lean2...thanks to them very much...our carpenter recently fitted the same doors doors for another customer so all good for this company....

Luyanda, was the customer service representative who helped me understand why the system change EDF recently went through contributed to a hopefully temporary loss of data...
The data via the edf hub is essential for monitoring our energy consumption and cost.

Amit was extremely helpful guiding me through the process which should make it easier for me to complete a transfer through the app online..He was very calm and friendly and did the job for me...many thanks to him and currencies direct.

Great products, superb value for money and excellent customer service.

It really does the job efficiently and saves a lot of time.

Needed to renew and make changes to our policy. The agent was excellent in terms of friendliness and efficiency...

Hi Liv, thank you for your response, the last communication regarding my ncd was that my post code/address is required.
I am still not confident even when I provide this last bit of info that this will be the end of the matter.
I will cancel with effect from Monday 28th November. This means it us with the 14 day period, I realise there is an admin fee of £25 but expect to be refunded the balance ASAP..

I would not recommend this insurance company, I am exhausted with the communication, I have sent proof of my NCD multiple times from 2 different emails.
They now tell me my ncd does not meet their criteria.
The app is useless on my smartphone Gslaxy s10 press help and it takes you out of the app, no customer service can't speak to anyone, no live chat and I cannot even cancel policy through the app.
I have dealt with at least 5 different people via email they do not appear to read carefully or scroll down within the emails so unless someone speaks to me I will have no alternative but to cancel my policy and I am within thec14 days allowed..
If QMH read this and dont contact me properly within 48 hours then I will cancel my policy.....

Staff were friendly, helpful and efficient. Obtained a discount regarding working for NHS. Extended duration of cover to 15 months due to lockdown.

I purchased motorcycle insurance from hastings having exhausted the comparison websites and trying to negotiate with my existing.
I am happy that I have a quote that meets my needs at a reasonable price.

After extensive research we have settled with staysure travel insurance. We needed a policy to cover just 10 days but 7 of those were on on a cruise and this turns out to be expensive as an entity however, staysure offered the best competitive cover from our market testing.

I spoke to Jess to understand the process of switching and also how Utility point work. Jess was very friendly, efficient and took me through reading my meters prior to changing suppliers.
I hope to be able to give a 5 star rating once we have changed.