Herman Biesma

When I see the other reviews from Vetzoo.se it seems to be "all or nothing". Well, I just will give MY experience.

I ordered something on 29 April and got the articles on 30 April. Well packed and brought at home by Postnord. Important, because part of the order were 4 heavy bags with kattsand,

So it could not go better. By the way, it was not my first order. The other orders also went fine, so it was really the right time to write a review.

The quality of the service of BitDefender is very high. It is ALL where you are hoping for. But something that you almost don't dare to expect with bad solutions like automated very dumb AI-service.

I used Tre already many years for my two phones (including internet) and I was a happy customer. But my earnings went down, so I was searching for a cheaper firm. But hm.... It's always a risk to change phone company. I told Tre that I had to change firm. But then they offered me a very nice solution. So I am sure I will stay a very happy customer with Tre for many years! Thanks for the service.

Ik woon in het buitenland en krijg een klein pensioen van Deutsche Bank via Achmea. Tot niet zo lang geleden was dat kleine pensioenfonds van Deutsche Bank nog zelfstandig. Alles liep prima. Het jaarlijks opsturen van een levensbewijs hoefde niet meer, want ze kregen de info van de SVB vanwege mijn AOW. De SVB heeft tegenwoordig een prima manier om aan te tonen dat iemand nog in leven is, zonder dat ik daarvoor een formulier moet printen, naar het gemeentehuis moet, daarna inscannen en opsturen.

NU gaan we terug in de tijd. Via een brief wordt in nogal dreigende toon "gevraagd" om een levensbewijs zoals het ooit was: vraag het aan de gemeente waar je woont. Printen, naar het gemeentehuis, uitleggen wat de bedoeling is van dat belachelijke formulier, terug naar huis, scannen en opsturen!

De brief eindigt met: "En zorgt u ervoor dat het bewijs volledig is en aan onze eisen voldoet? Zo weten wij zeker dat u recht heeft op pensioen. Uw uitkering loopt dan gewoon door. Doet u dit niet? Dan stoppen wij uw uitkering."

Ja, vriendelijke mensen bij Achmea! Ik vraag me trouwens af in hoeverre zij rechtmatig zouden handelen als zij de uitkering stoppen als zij dat formulier NIET krijgen. Er kan zoveel mis gaan, met de email bijvoorbeeld. Terwijl ze zeker in dat geval eenvoudig na kunnen gaan bij de SVB of ik nog in leven ben. Of is dit de nieuwe manier van Achmea om meer winst te maken?

Ooit is mijn abonnement gestart toen ik nog een schotel had. Ik verhuisde en de schotel had geen zin meer: een enorme boom stond in de weg. Maar goed, toen zag ik dat Canal+ ook via internet te gebruiken was. Dat liep prima. Ik heb nog even gezocht of ik een speciale versie nodig had van het abonnement, maar vond niets over het verschil tussen via internet of via een schotel.
Nu jaren verder zie ik in een advertentie dat een NIEUW abonnement minder dan de helft kost dan mijn abonnement. Ik vraag dat na en het is heel logisch.... zegt de mevrouw van de helpdesk. Ik heb een speciaal schotel-abonnement, zegt ze! Ow??? En waaraan kan ik dat dan zien? Nou, dat zou ik kunnen zien aan soort abonnement in "mijn-canaldigitaal". Dat blijkt dus gewoon NIET WAAR te zijn. Waar is het dan wel te zien? Nou, aan zenderpakket! Daar staat dan "RIJK". Ja, ja..... En uiteraard is dan wel heel erg logisch dat die aangeeft + schotel en dat zonder schotel minder dan de helft kost.

Ze schijnt het nu gewijzigd te hebben, maar ik zie nog geen wijziging. Ik denk dat ik maar opzeg en me ooit wel weer eens aanmeldt. Voorlopig ga ik een abonnement nemen op een aanbieder die WEL Eurosport-I en -II in het pakket heeft.

Always good, never a problem.

Ik geef toe, de bedragen die bij mij binnen komen en uit gaan zijn niet "alledaags". Maar voor iemand die wil luisteren naar mijn complete verhaal is het best te begrijpen.
Helaas ging de afdeling KYC zich bemoeien met mijn rekening. Op een nare, nogal onbeschofte manier stelden ze allerlei vragen op een wijze alsof ze er van uit gingen dat ik allerlei regels overtrad. Alsof ze een misdadiger hadden betrapt! Het waren dus geen open vragen maar allemaal vragen waarbij ze om bewijzen vroegen voor HUN zienswijze, waarbij ze er voortdurend volkomen naast zaten. Zelf het kopiëren door hen van mijn info ging regelmatig fout. Zo werd een bedrag van 64.276,70 Filipijnse pesos gezien als 64.2766,70 (ja, echt!) Euro's. Ik heb de fouten geteld, meer dan 20, waarbij blunders waren zoals deze en meer simpele fouten, zoals de Engelse naam Margie kopiëren als "Marie". Tja, weinig Marietjes in de Filipijnen.

Natuurlijk is het wel heel erg lastig om een vraag correct te beantwoorden als er 4 fouten in de vraag zitten. Maar in plaats van het aanbieden van excuses voor het slechte lezen, werden de vragen alleen nog maar onzinniger. Men doet voorkomen alsof ze overal verstand van hebben, maar ze bewijzen het omgekeerde. Ik was dus niet verbaasd dat ik ze niet kon overtuigen van MIJN gelijk. (Geen wonder: wat ik ook zei, zij bleven geloven in HUN gelijk.)

Maar goed, je kan dan bezwaar maken. Ik heb zo goed mogelijk proberen uit te leggen waarom ik een nieuwe kans wilde hebben om mijn gelijk te bewijzen. Maar wacht..... waar moet dat bezwaar naar toe gestuurd worden?? Juist, naar afdeling KYC!

Het vlees laten keuren door de slager zelf. Dus uiteraard werd mijn bezwaar afgewezen.

Ze beweren te weinig vertrouwen in mij te hebben. Ach, ik heb totaal geen vertrouwen meer in de ING. De afdeling KYC (ja, dat is Ken Je Klant in het Engels!) is zeer ondeskundig, snappen weinig van boekhouden, denken zelfs kennis te hebben van regels, wetten en belastingen in Zweden en de Filipijnen. Maar het tegendeel is waar. Ze weten zelfs heel, heel erg weinig. Maar DAT zullen ze uiteraard nooit toegeven.

Zooplus has a new way to deal with complaints. If you want to send, you always get the message: "Tack för att du kontaktade zooplus. Tyvärr uppstod ett fel. Försök skicka ditt meddelande .... etc." And that while almost every sending has problems: to heavy package (32kg), the grass for the cats destroyed by catsand (2x), almost half of many cans of Cosmo damaged and now a new thing: if I want to pay with visacard, it sends me to Klarna and Klarna only gives me the possibility to pay with bankaccount. Only one good thing of them: their prices. But next time NO Zooplus anymore.

All just went fine AND fast!

I can't say more about it, so no complaints!

I had to send a debit-card to the Philippines. Well, first of all when I checked, not many firms want to do that. But I saw: UPS had no problems with it. I used before postnord to send packages to the Philippines. That went fine until the package arrives in the Philippines. I can not blame postnord for it, except that they should recommend their customers NOT to do it. And then I saw the reviews of UPS.se.

So I had no other option than use UPS with very bad reviews, had extreme bad experiences to send other things to the Philippines, but I HAD to send it.

I used UPS and they promised it would be delivered at the home address after 5 or 6 working days. I thought: haha, just like Postnord? They promises 7 to 10 days but then the package came after 2 months or so. Completely destroyed.

Okay, it was not cheap. But it was amazing really. I got a mail with every little delay, like that the envelop had to be X-rayed. So one more working day? NO! I was extremely surprised that I got a message and picture of my friend with the proof that the envelop arrived after 4 working days!

From now on I will use UPS for it. Hm... rather expensive but at least it goes FAST!!

I use this bank now for a rather long time. Okay, it is not a cheap bank. But when I compare it to a bank like ING, then I get much more service for that higher price. They helped me a lot and I love the fast customer service! When I let them send money to my Swedish or Dutch bank, the money is send right away and mostly also arrives very fast!

So.... keep going on like this. I wish I did not need my "regular" banks ING and Swedbank anymore.

I tried to send money to a company who exchange money very fast and with a good rate from my ING account. Hm.... transaction was blocked. Strange... So I tried it again, but with a lower amount. Again same result. I thought: I try tomorrow morning again. But then I got a message from them. Like: "Call us, we expect something is wrong with your account." I called and I got a guy on the phone. He started as if he wanted to help me. They thought someone else than me used my account. I said: nonono, it was me! Just sending money to the Philippines! He wanted to know to who, why and why I did that more times and... many questions. Hm.... For banks you just can forget your privacy. Then he started to ask where my money came from. Same again: why, where, how... I started to think: why is this?? I have my privacy! But then it started. He was sure that my account what used for money laundry or so. And before I could make the joke that I just DID my laundry at home, he told me that my account was blocked. Hm... not nice. I said that it was not really nice, but why the whole account if it was just about one payment. Yeh, this is simply the rule! My pension would arrive after 2 days. But mister X (they don't give names) told me that also my pension would be blocked! I asked them from what money I had to eat! Sorry mister, these are the rules.
One hour later I called them, I thought: okay, there goes all my privacy. This time I had a nice woman on the phone who understood my problems. The told me: thanks for the details, I am sure this is solved fast! But we asked a question to the bank where your money came from. That can take a few days. But before the weekend I am almost sure it is unblocked!

But nothing happens. So just before the weekend I called again. I got mister Y. on the phone. Really friendly guy. I asked him if it was okay when I would send a mail with all details, all proves that there was nothing wrong. He said: good idea, it sure can help! And he even helped me so that I could send my pension to my Swedish bank.
After the weekend still nothing happened. So I asked the bank (Paxum bank) who send me the money to write a letter that I could send to ING. They did so I also send THAT to ING and I called again. This time misses X. THAT was the worst of all. She told me that whatever I did, they would wait for a reaction from the sending bank. Because ... "of course we have to give the opponent the change also to give their opinion". WHAT??? I told her that there IS not even an opponent. And IF there was an opponent, it was ING. So she got even more rude than she was already and I ended the call.

So I thought: I will file complaint! After long searching and a call to ING I found the internet page where I should find a document to write my complaint. Well, that document didn't exist anymore. But I could file a complaint by using chat. I did and the woman was nice. She asked me MUCH so I asked: this is it! At the end she says: "Wait a moment." Then she came back. "The best thing you can do is call." I asked to who? Well, to them again, the fraud department. That made no sense of course. So I asked where I had to be now. She first didn't know but I kept asking. And then came the answer: "You can call to our normal number." I did and woman at the phone was very surprised. "I have to do that? But how?" Well... she called someone and she was little nervous. I indeed could file a complaint to her. It was a little funny conversation really. But after about 15 minutes something went wrong, I think her phone fell on the floor or so. So I gave up.

ING ever was a bank with happy customers. But NOW just ONE person on the fraud-department can ruin everything.

Years ago I used their service and I really was a happy customer. I had a couple of friends in the Philippines that I helped regular with some money.

But on one day I got a phone-call from someone who spoke unclear, low volume and with a very American accent. I had to tell her about my friend. Who they where, why I send money and in what relationship they were to me. I thought: "Why she wants this private data from me?" It also was a very tiring conversation. So more and more I said: "Just a friend." Not knowing what consequences that would have. Well, I knew it not much later. They suspended my account.

But okay.... I contacted them and at the end I could talk with someone who explained me that I violated in fact not their rules, but more the rules of the country. They simply were not allowed to send money to "just friends". Okay.... I had to accept that reason. And the conversation ended just nice. If in the future I had just a few close people, relatives there that I had to send money, I could ask their help again!

So now it is 2023. I just have now 2 VERY close relatives there so I thought I could use their service again. But no.... I broke their rules, they keep saying. So I am suspended for life!

So customers of Remitly! Watch out what you say if someone calls you and asks about the people you send money! All what you say can be used against you and you get life time penalty! First they will allow you to use the service much, but then suddenly you get banned. Forever. Breaking a rule that at least I didn't know it was there.

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Addition 14 March 2023

So you ask me now to fill in a form. I think that makes no sense. I was on the phone for about 2 hours with difference people from different apartment. Their last words were: "Once blocked, forever blocked. We advice you to find another firm."

So if you think now different OR if you still think the same, be a hero and write it HERE. Do not pretend that you give me another chance.

Sometimes it is not good to judge a firm after two bad experiences.

The first one was when I tried to buy a second hand car in Växjö, but two times they sold the car while after they promised me that I coulod take a look to see if I would buy it. Later I just had a bad experience with Liljas in Nybro when my (10 year old) car stopped working. The car (including me) was brought to the dealer (Liljas). When I was there, there was no car for me to go home. I did not count on that. My former dealer in Värnamo always had a rental car. Just after long time someone brought me home. That was nice, but it just should not happen after I already was rather depressed of course because of the broken car. Also I simply did not have a car until the car was repaired. So I thought: 2 stars not more.

But then: the repair was done well, they called me when it was ready. Later also I just had some good experiences. The last experience was today, when I brought my car for a reparation after I made damage. I got a rental car, but I was not really looking forward to it: with minus 7 degrees in a car that I don't know! But no problem, when I brought my car, the rental car was preheated by them. It was nice to start driving in a warm car! THEN I thought: NOW I must write something on Trustpilot.

5 stars because I do not want to judge about the far past.

The last months I was busy with move to other address. I did not have time to check all invoices, I just paid. Well, THAT was stupid!
In May I got my last correct invoice: kr 279,00
In June: 533,94 (I did not see this)
From July: kr 399,00

So I try to contact them already a long time. I send a message to customer support from their own site. NOW I see that they don't use it anymore because of Corona! Yeh, yeh! What a stupid reason. So I just never got reaction.

I decided not to pay the bill of September anymore, also because I got a new problem: the trees around my house are to high. I can't get Canal Digital signal.

But how to contact them? Well, then you have to tell a computer what's wrong. But I don't speak Swedish. I can say: "Faktura!" Wow, one step closer! But then: describe more. Well, after few more affords apparently I said the right word and after 30 minutes more, I got someone on the line! The department about invoices! My problem were the invoices. So I was at the correct department.... eh.... NO! So the guy contacted me to another department. I am waiting now 30 minutes more. I was #9, now #7. So 2,5 hours more waiting? I am sure then they go home and I can start all over again tomorrow??

I was happy with Canal Digital. That Allente is very very bad. I will search for a solution with fiber.

Oh... this is funny! While I am waiting and still am #7, I finally got a freaction by mail. If I can send them my personal number. Because of course they have not any idea who I am now. There live SO any people with the same (Dutch) name in Sweden!

In the beginning of 2020 I wanted to stop the subscription, because I only watch a few hours Swedish TV per month. 269 was just to much. But the guy I talked to, asked me if I would go on for 201,75 per month. I accepted.

I did not notice that a few months ago the price suddenly got higher: from 201,75 to 279! I chat with them. They say: "Those temporarily offers are never longer than 12 months." WHAT? Come on, it was no temporarily offer. It was just an offer from them to keep the subscription, because I only watched so few hours.

Now they suddenly are Viasat or Allente. Well, other name, same tricks!

Well, things can change fast. Chat-helpdesk: no result. Facebook-helpdesk: no result. Then call. After 58 minutes I got someone on the line who told me: "Okay, you get again lower price." So if you want to do something about the price, don't waste your time with the helpdesks on the site and on Facebook. Just call with someone who can DO something about it.

Okay, it costed much time. They really should do these things better. So from 1 to 2 stars.

CDON, you are a rather good company. But you don't get 5 stars. You only can get that if you stop hiding bad links in your emails!!!!

For the first time I ordered at a firm with name BodyAndFit.com. It looks nice: I could tell them when to order. But we did not get a track-and-trace code. So I contacted them. The reaction: we will send and it will arrive on Saturday. I told them it was not possible, nobody home. Their reaction was like: "Maybe you can react if they send the track.and.trace code. We hope you succeed." What?

But good news: I could place a review on Trusted Shops. Well.... you only can do that if you are a recurring customer on BodyAndFit.com. And when you are a recurring customer? Exactly! When you are satisfied!

So..... don't trust trusted shops!

I am with Tre now for some years and until now everything went fine. A few months ago I renewed my subscription again with 2 years. I also got an extra number for not much money. That was great, because next to my subscription I also have a prepaid number. I used that number many, many times as "backup" fr losing passwords etc. and every time I was afraid that I forgot to buy load.

The guy told me however that it was better just to renew + extra number and that it was better to change numbers later. So I did now. But.... what he "forgot" to tell me that for every number it would cost me kr 250. So it would cost 2 x 250 in total. Well, not really great. But okay, they said: let's make it 1x kr 250. Still kr 250 just thrown away, but okay.... It was my first not so nice experience. Next day the numbers should be switched.

I check the next day and I almost got a heart-attack. Instead of switching the numbers I got two NEW numbers. I started a chat with them immediately. (I have to say that it's always easy to reach them.) And they told me this was normal: simple switch was not possible, first both connections would get NEW numbers and then I would get my numbers back. Wow..... my heart still beats way to fast, but I just have to wait until it works. I hope so.

For the rest I am still satisfied with them. With renewing the subscription I took new phone, modem and tablet. All Huawei, my favourite brand. But please sellers, be clear! It's not nice to get a negative surprise. And helpdesk: if ever someone else asks you to switch numbers, don't forget to say that FIRST both numbers are gone.