VetZoo  Reviews 

I paused my subscribed of cat food when I got my reminder e-mail, but they still sent out the subscribed food despite the paused status

When I see the other reviews from Vetzoo.se it seems to be "all or nothing". Well, I just will give MY experience.

I ordered something on 29 April and got the articles on 30 April. Well packed and brought at home by Postnord. Important, because part of the order were 4 heavy bags with kattsand,

So it could not go better. By the way, it was not my first order. The other orders also went fine, so it was really the right time to write a review.

Website was not functional at all!!!

There was an offer for some certain brands of dog food and also a 15% discount if you shop over 1200 nok. I have put quite a few items in the basket and when I wanted to proceed, the website crashed every single time. Kept refreshing the page, but did not work at all.

VERY BAD WEBSITE, COMPLETE WASTE OF TIME!!!

All went smoothly, I ordered dog food, got confirmation and received order in a few days as expected. Didn't order here before, but now I have trust in this place.

They sent me the wrong item. I contacted them but had no reply to my email so I went on their chat and showed them that the package was a cheaper item from the same company. I had bought it before a few weeks ago so I showed pics of both so they could see that they were the same, i.e. they had sent me the same thing that I got 3 weeks ago and not the more expensive one that I recently ordered and paid for ... The staff member somewhat agressively argued with me for 20 minutes that they sent the right item and not the inferior one priced at 70 sek less. She abruptly and rudely insisted I was just wrong- in fact went to say- and insist- that I must have received the wrong thing the last time before and somehow just got lucky.... I am appalled at how bad and irrational this was and even asked how she could be so rude to a customer. The order clearly showed what I paid for and it was not what I received: the stock number was different, contents were different to the other item. The most unhelpful customer service encounter I ever had. Ended up telling me it was closing time and she was going. If I do not get a better response from them on Monday I will certainly never use them again.

I was waiting for the delivery via Budbee from Vetzoo but there was nothing. I called to Vetzoo, and they placed a new order via Postnord, for free, and I got my order in two days. Great service!

The worst experience you can imagine.
I ordered a cat litter and a new cat litter box.
They split my parcel and I never received a second part. After two emails and almost tree weeks the store finally sent me a litter box and after receiving it the front part of it was missing.
Better to order in other places.

I always have the friendliest, best, most empathic, resolution oriented customer service when I call Vetzoo, you are truly the best and I think I have never been as loyal to a company as I am to you. TACK!

I had several purchases from them and wow they are super fast, you your order without any stress of quality and time. the best online shop for my little dogs.❤️

When they stopped being Animail I started getting ads from them that I had previously opted out of, and they also seem to have shared my contact information to third parties against my will.

worst delivery ever!

They have a very poor delivery service via Budbee. It is about 3 weeks that I placed my order.