They sent me the wrong item. I contacted them but had no reply to my email so I went on their chat and showed them that the package was a cheaper item from the same company. I had bought it before a few weeks ago so I showed pics of both so they could see that they were the same, i.e. they had sent me the same thing that I got 3 weeks ago and not the more expensive one that I recently ordered and paid for ... The staff member somewhat agressively argued with me for 20 minutes that they sent the right item and not the inferior one priced at 70 sek less. She abruptly and rudely insisted I was just wrong- in fact went to say- and insist- that I must have received the wrong thing the last time before and somehow just got lucky.... I am appalled at how bad and irrational this was and even asked how she could be so rude to a customer. The order clearly showed what I paid for and it was not what I received: the stock number was different, contents were different to the other item. The most unhelpful customer service encounter I ever had. Ended up telling me it was closing time and she was going. If I do not get a better response from them on Monday I will certainly never use them again.