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Bitdefender Reviews 

11,576
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,755 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its strong, reliable protection and comprehensive features. Many highlight the exceptional customer service, noting knowledgeable, patient, and quick issue resolution. Reviewers also appreciate the software's user-friendly interface and straightforward installation for easy security management. However, some customers noted that the software can interfere with system performance, impacting gaming or blocking legitimate programs. A few also mentioned issues with features like 'Safepay' opening unexpectedly, or the software preventing access to parts of their computer, sometimes requiring it to be disabled for certain content.

What people talk about most

Product

People report positive experiences with product, with many reviewers considering it the best cybersecurity... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, professionalism,... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the product easy to install, use,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the thorough, timely,... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think Bitdefender has one of the better virus checkers on the market. Multiple layers of defense. I like that it blocks online threats BEFORE it gets to your inbox. Plus it has a way to determine i... See more

Company replied

Rated 5 out of 5 stars

I had a number of issues with my previous Anti-Virus software. Since loading Bitdefender a number of years ago I have had no problems with any of my five devices that go on the internet. I get monthl... See more

Company replied

Rated 5 out of 5 stars

I'm not terribly knowledgeable on computers, but I'm never made to feel stupid when accessing info on Bitdefender. It's always very clear and concise, without tons of technobabble that would just put... See more

Company replied

Rated 5 out of 5 stars

Bitdefender is a very reliable and strong support and protective software. It was recommended to me by my IT service provider and I've been impressed ever since installing it. All kinds of protection... See more

Company replied


Company details

  1. Software Company

About Bitdefender

Written by the company

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, business, and government environments, Bitdefender is the industry’s trusted expert for eliminating threats, protecting privacy and data, and enabling cyber resiliency. The company has pioneered breakthrough innovations in anti-malware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 150 of the world’s most recognized technology brands.

Additionally, on the Bitdefender blog, readers can find stories from the underworld of internet fraud, scams, malicious software, and other cyber threats. Moreover, tips and best practices on how to have your devices and online personal information guarded at all times.

CONTACT US

About Bitdefender

Written by the company

24/7 Customer Support
Our knowledgeable technicians are available 24/7 to assist you! We are here to answer any questions about your security solution and provide you with the support needed to promptly resolve any issues you may be experiencing with your security software.
30-day money back guarantee
If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to request a refund.
AV Comparatives: Malware detection - Advanced+ 2024
AV Comparatives: Real World protection - Advanced+ 2024
AV Comparatives: Gold Malware Protection 2024
PCMag - Best Malware Removal & Protection Software 2023
PCMag - The Best Antivirus Software for 2023
AV Comparatives - Product of The Year 2023
AV Comparatives - Advanced + Real-World Protection 2022
AV Comparatives - Outstanding Security Product 2022

Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(11,576)

2,162 reviews in the last 12 months

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Rated 5 out of 5 stars

I have more than 30 years experience…

I have more than 30 years experience with antivirus companies, many start good and eventually fail through selling the 'all inclusive package'.
My experience with Bitdefender suggests to me that if needed there is actually somebody there to help.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I was about to contact customer support…

I was about to contact customer support when the chatbot suddenly offered to help. I asked what I had done wrong when trying to activate a subscription on my Windows server.

Eventually, I realized that I needed to purchase a Small Business Security subscription for my business needs. The chatbot asked about my requirements and recommended a suitable subscription for me.

As a result, I’m very happy with this kind of support. It really helped me save time and made my day.

July 19, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thanks for sharing your experience!

Rated 5 out of 5 stars

The product works great

The product works great, but many products do. It is when there is problem that you really know if it is as good as expected. When such problems occurred, Bitdefender team was very responsive in solving the problem.

July 20, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

We're grateful for your trust and kind words. Thank you!

Rated 5 out of 5 stars

To Bitdefender personnel


To Bitdefender personnel:
If I could leave you with one thing today, it would be this:
The ability to see yourselves as others see you. Then you would realize, as I have, how truly special you are.

July 20, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you very much!

Rated 5 out of 5 stars

the best antivirus on the market right…

the best antivirus on the market right now, its feature are comprehensive against troyans, root kits and malware, I've been using it for 3 years now and it's been great, I would love if they added a DPI firewall feature

July 21, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thanks for taking the time to share your feedback with us!

Rated 5 out of 5 stars

Reliable protection

Reliable protection, excellent performance, and an easy-to-use interface. It keeps my devices secure without impacting performance, which makes it easy to recommend.

July 22, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

We're grateful for your continued trust and support.

Rated 5 out of 5 stars

Bitdefender, resolves another problem!

My question was answered with no problems. I needed instruction on how to turn off Bitdefender in order to install software for a Scanner. My understanding Microsoft is blocking the installation with some of its components. I was able to get the scanner to work without access to all of its features.

July 21, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

We're delighted to hear about your experience!

Rated 5 out of 5 stars

I've been using Bitdefender on all my families computers, tablets and phones

I've been using Bitdefender on all my family computers for over 4 years, it has protected me from attacks on countless occasions. I also use Bitdefender VPN and consider both well worth the price. I've tried other VPN's that caused significant performance issues. With Bitdefender, I don't see any hit to performance.

July 21, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Your loyalty is highly appreciated. Thank you for being part of our journey!

Rated 5 out of 5 stars

Best product and customer service on the market

I'm using Bitdefender on 5 devices for several years. I had a request regarding deleting one device and adding another. Customer service contacted me extremely fast and gave me all help I needed. They also followed up to see if my problem was solved or if I need more help. Bitdefender is not only an outstanding product but they also have outstanding customer service!

July 13, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

We're grateful for the opportunity to protect what matters most to you.

Rated 5 out of 5 stars

Bitdefender Premium Security Package

I use the Premium Security package since a couple of years and feel me very well protected, due to the program features like anti virus, identity checks, pass key etc.
Also, good and fast support in case of questions and System Problems.

July 20, 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thanks for taking the time to share your feedback with us!

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