William

Ordered the toe spacers to help with Morton’s neuroma , these are excellent, easy to use and comfortable to wear- tried two other brands and were hopeless .

Prompt delivery reasonable pricing h

The quality of the product ( we ordered toe spacers) is so poor - useless and bad fitting. On requesting return we were informed that is possible but we would have to pay for tracked postage of items back to Estonia - cost around £15 !!!

Just avoid and anything to do with health support pop into Boots

Our order no. 26708

Have been trying to raise a return label for 4 days as order too small -KSUK55691. Despite assurances wide fit they are not.

No one response to email- messenger or web chat portal

Avoid

Ordered 3 on the assumption that the manufacturer claims of keeping drink cool would be correct . It was not- the ice cubes do not last for many hours keeping drinks cool, in fact the cold water becomes lukewarm quite quickly . Absolutely useless marketing claims on an expensive bottle, and a very petulant smug customer service team ,

Appalling service - no one responds to emails and online chat- when you call during working hours recorded messages office closed.

Avoid!


In response to your request - I have submitted information - perhaps check the numerous emails I have sent to you which remain unanswered or actually answer the phone

Outstanding and way to use- best prices- great timetable info and live tracking and platform info

Sales and product faultless back office support ( Holy at Gillingham) non existent for returning customer and recent large order. Due to change of fabric reduction in price and refund to be issued. 4 requests ignored - appalling service .

Excellent range of products, really helpful pre sales on the phone ( unlike curry’s), very competitive price , good availability and prompt delivery, outstanding installation and delivery team. Highly recommend

Web portal easy to use- transparency on pricing - emails and messages answered promptly - always use date you on best plan

Aweful service - scam?

Order placed (43758) and money taken 30 November, tracking number given not working . Asked twice to cancel order and being given lots of excuses , now claiming back from credit card company .

There is no phone number to contact .

Emails are being replied to with standard reply not bothering to read or understand the issues being raised . Absolutely useless . Avoid !

Now received an email offering to credit back charges if I take down this review- this is think king based company / China- no stock held in Europe.

Just appalling - read all reviews and do no border - Scam!!!



Just avoid !

Complete lack of empathy and understanding upon bereavement of elderly relative , long standing customer. When my father recently passed away , contract cancelled but no refund for the 10 months remaining of the pre paid annual contract .

Please be aware of the companies attitude to cancellation upon bereavement and find alternative provider who actually cares and offers compassionate service during difficult times

Additional note- not sure why you can’t find an account when your customer services team have been emailing us- try this reference 50589

Further update on your response below.

The reference I have given below is the reference from your returns label !!!

The surname is Kendall and the first part of the post code is ME4 - now you can find the account.

If you think your cancellation policy is justified charging for service after a bereavement then my review if your company is fully accurate and you should be ashamed !

Professional and friendly , easy to use tracking , good updates on delivery and ease of returns

Unprofessional, not engaging and very brief service, also failed to stamp and sign the service book. Laterally less than 5 minutes, spent longer sitting in his van outside than carrying out service

By far the worst customer service ever encountered, incapable of reading and understanding issues, respond with robotic drivel , Philippines service centre just so bad .

Closed account and move savings to Goldman sacs, so much better all round .

Pillows, inferior product , poor quality and supported by hopeless customer service centre who have no idea on how to resolve issues or communicate , impossible to speak with , don’t even know what product you’ve ordered.

Fined whilst attending private hospital - claimed permit holders only not for patients. Complete lie - hospital cancelled ( parking restrictions for non patients), unable to email these guys you are fobbed off with spurious ways to appeal. Sent recorded delivery letter advising them to take immediate legal action and I would transfer to my local court and defend.

All fines cancelled ! Debt collectors & cowboys should be closed down !

When you read the ingredients you are better off buying your own healthy ingredients from your local shop and making either your own smoothie or add to your meal - awful taste and appalling customer service

Convenient but somewhat disappointed with finished job as mark still visible from inside of windscreen - if this was clearly explained at the outset I would have opted for full replacement - which I now have to go back to the insurance company and book in

Occasionally doctors call on the scheduled appointment , most of the time you get notification just before call being rescheduled without you confirming new time. Recently had to engage with online support, took them 4 months to respond to written issue. Absolutely shocking service

Terrible, order placed then told 3 weeks to deliver , impossible to speak with company, no one responds to emails or answers phone , wanting to cancel order as lead time too long.

Bombarded by spam emails now with offers .

Avoid .