Ann Snowdon

The shower head has increased the pressure coming through. Sadly the water leaks through other parts of the head and I cannot find why.

Great choice of reliable cars. The Honda range is very good. From my first conversation with Rhys everything went like clockwork. He took time to listen to my thoughts on my choices based on wanting to go smaller than my CRV. He encouraged me to test drive the ZRV and HRV and carefully went through the model options. Rhys ensured that I understood my purchase choices and helped me make a good decision about my new car. I am very happy with my HRV Advance thanks to the support and good advice from Rhys at John Banks Honda Ipswich

An incredible opportunity to see so much of Japan in one visit. The Grand Tour of Japan took us from North to South visiting 4 islands and included the classic tourist locations. All the trip went like clockwork and the clients were looked after very well by our Tour Manager.
Packing in so much in 15 days does mean it is fast paced and tiring. Most days we walked 13K-14K steps. There is little "free time" and as most stays are one night and activities arranged for every moment of the day often ending with transfer to the new location (so you have to miss the whole day if there is something that you do not fancy), there is very little opportunity to pursue personal interests and rejoin the Tour, though it is probable that you could arrange that in advance.
The first of two group meals at a beer hall was very poor and so early in the Tour caused concern.
Our local guide was friendly but used the Internet for location info on most occasions rather than personal knowledge. He only engaged with a few people on the Tour and did not always offer the respect that our Tour Manager deserved.
There are a few little details that would be good to have in advance e.g. the immigration form (it can be done in advance on-line); cards are accepted in most places with ATMs available so large amounts of cash are not needed. It would be better if someone with personal knowledge of the Tour was available for clients as Customer Services staff have very little specific knowledge and, in my experience, do not follow through on commitments made.
The tip suggestion did not feel right to me particularly in a country where tipping is not practiced. If all clients had given the manager and guide the suggested £5 a day they would have got over £2000 tax free each for 2 weeks work!
If you want to see all of the key locations in Japan and have the energy for a packed adventure then this is the trip for you.

Product is of good quality.
However, the chosen courier delivered the parcel to the wrong address and despite several messages and photographic evidence failed to acknowledge its mistake. Eventually ignoring all my emails.

Short waiting time for call to be answered. Octopus rep genuinely interested in my query and knowledgeable. Explained everything clearly and followed up as promised.

Driver did not ring for entry into the building. Parcel left outside in a public right of way.

Great product. Excellent service from delivery crew.

Trainer was engaging and eloquent. The time was used very effectively. All participants were involved and made to feel that their contributions were valued. The content was interesting and enabled participants to understand the necessity to drive within the speed limit at all times.

Great fun sharing opinions with great reward system

Excellent fitter who worked very hard without a break for 3 days. Bedroom looks fabulous and exactly what I asked for.
Fitting dates changed to later at last minute was very inconvenient, especially to a Bank Holiday weekend.
Parts missing (5 door knobs) so fitter will have to come back.

Delivery in good time. Courier was delightful and very friendly. However on unpacking boxes discovered parts were missing so couldn't build the bed. Called and was told that the 4th box had gone to the wrong depot and would not be with me for another 24 hours. Two fails - box delivered to wrong depot but mainly I was not informed until I telephoned.

Well lit secure parking space close to the station.
Good communication in advance with clear directions and easy to change date/time. Really good value.

Bought as a thank you gift. Delivered on date requested. My friends reported that it was a beautiful bouquet and the blooms opened up gloriously over the week.

Driver took the trouble to notice that, following a failed delivery, I was home when he drove passed later in the day.

I have a very friendly driver. He delivers parcels on time and if I am not in he always places them in the agreed safe place.

Great provision of spares including the smallest plastic pieces needed to keep an appliance working. Prices are very reasonable and delivery was prompt.

First use of powder looked good so happy I have this transparent face powder to seal my make up.
Disappointed in a company that uses so much packaging though.

Great service that is so helpful when it works well which is does most of the time. However, on two occasions lately the pharmacy has been out of stock with one of my items and did not let me know. It was nearly two weeks before I received the medication

C S Healthcare has provided me with exceptional care. Simple and easy to report your needs and get advice and you get what you have paid for. I have had minor surgery, financial support when I was in an NHS hospital following a car crash and now treatment for breast cancer.
It feels good to pay into a healthcare provider that is not focussed on profit and to know that the NHS doesnt have to pay for my treatment. If you are in a position to pay for private healthcare insurance this is the company to use.
Great to see staff at NAHT Conference again!