Jay P

Since I've joined back with British Gas it's literally nothing but hassle. The app is useless, it provides no actual usage from my meter so I can't track what I use.

The "Smart Meter" no longer actually sends readings to BG since their system change, which is the whole point of it. Anytime I want a bill generating I need to join a queue of about 800 people to join the chat and ask an advisor to generate a bill! Ridiculous company.

EDIT* Did as suggested below by the helpful advisor, Twitter was equally useless, nothing has been sorted.

Complaints Dept. not customer services.

I want to say a big thanks to NatWest complaints team for handling my case so fast. I'd made a payment which was rejected but was stuck in holding as it hadn't bounced back to my account. NatWest complaints got this resolved within a few days, so all I can say is...thanks. I've actually gone ahead and opened a current account too. Customer services are unfortunately immensely under-staffed but that's a lot of banks.

Products great, shocking service.

I spoke to a girl in "customer services" as my badge had been snagged prior to the item being sent. I have no idea how this person got a job in customer service, 0 empathy and actually no idea about much - I'll shop Stone Island but definitely not direct with jokers like this providing "customer service". I just needed a new badge, instead I was "invited" to send the entire product back! Flannels immediately replaced a badge for me in store which I saw had been snagged when somebody had tried it on - SI seem to not be able to do that. No offer of a discount, no real help at all - use END Clothing or somebody else where the customer service is on point.

Great company, great customer service. No qualms with this company so far, easy to withdraw if you need to.

Always excellent service, especially from Pete who is the local driver for my area, always on time and always professional.

I was about to purchase some Cutler+Gross and came across BlooBloom and all I can say is, the customer service is awesome, the glasses (and free trial) are awesome and I won’t hesitate to use them again. The glasses look mega expensive, but with an honest price tag.

Great products, looking forward to new scent.

Great service, great product, presented beautifully.

We had some issues with Zendesk (not the platform, that is excellent - but billing). Without needing to go into the issue, I will say that the leadership of this company, the CEO, the VP are outstanding and have completely restored my faith that Zendesk is a platform we can trust for business. Thanks John + team.

I’ve been an END. Customer for years and it’s an awesome company. Recently I had a product which was faulty, Lauren & Tom ensured this got sorted for me promptly and had a replacement item sent out.

End. Will be my go to place for as long as they keep service like this.

Josh W turned up to my house on time, extremely polite and helpful, helped get snow off the car and and then got both tyres changed quickly.

On a day when there was chaos on the roads due to weather, his attitude couldn’t have been any better, for that reason I’ll definitely use the mobile tire fitting service again.

Brilliant service, brilliant product and incredibly fast delivery.

Awesome product, Super fast delivery. I wouldn't hesitate to use again and highly recommend.

I'd been thinking about getting a water-filter jug for some time but wanted to ensure I was using a very good filter without unnecessary junk, I believe Phox is exactly what I was looking for.

Awesome company, awesome sale.

I bought 2 pairs of already well marked-down trainers, decided to return as they had dropped down again by 50% or so (can't recall a sale quite this good), returns was no hassle and I got my trainers super fast. One of the only places which sells Run Of trainers.

I'd 100% use Tessuti again, brilliant company.

Avoid this company.
I’ve used both Tower a few times in the past (used to be very good) and had lots of Barbour items from various places.

Similar to another customers issue which I read, my friend ordered me some slippers from here (Barbour) which looked great initially.
The insides were worn and bobbling within a week of wear, showed this to their agents on live chat (have transcript for proof) who told me these should be accepted for refund and to send them back. Spent the time sending them back, for their so called customer service team to say they could find no fault. They are a dishonest company (wasn’t always the case) and have lost a customer for life, won’t touch these guys again, suggest you don’t if you value after-care.

Will aim to escalate their dishonesty whether or not I get my money back.

Update: as per Gemma’s response clearly these guys do not actually pay attention to the issue. The item was worn, and the fabric wore down within one week, Tower seem to not understand this simple fact.

Great beer, fast delivery, no complaints!

Awesome company to deal with for collection of car. I had to change my appointment and it was done no worries and the driver came as promised on the day. Shakira Duncan and Joanne from the Sandtoft depot were brilliant and the driver Matthew Jones also great.

Always the best courier - I’m always glad when I’ve got an order coming via DPD, nobody keeps you in the loop like these guys. Drivers are great too.

Phone cases are awesome - I’ve had 4, customer service is now junk. I bought a cable with a “lifetime warranty”. The cable broke and then Mous discontinued it, so in exchange I’m offered 20% off or a hand-strap which is the only thing of equal value - and the best part - I pay postage.

Will order from elsewhere. The customer service was once amazing, I had a wooden case previously which was damaged and they replaced it immediately - no questions or issues, one of those things as a company grows.