kevin mcgovern

Systems don’t work. Not possible to check in online. €50 fee at airport.

Customer service commits a refund in full.

Then an email saying €42 refund as airport fees outside their control- I don’t care.

Irrelevant as never pay or refund anyway.

Absolutely useless. Fly waits anyone else.

Lounges are invariably full so cannot get in
When you do get in they are rammed (Gatwick, Luton, Atlanta etc) so not really a relaxing pre flight experience

Some of the lounges are a disgrace, smoke filled and dirty (Casablanca, Abu Dhabi) and you are better off on the concourse

Customer service seem ambivalent, generic platitude responses about passing the feedback on etc.

I suspect this was a great idea but in an effort to grow revenues have lost touch with original vision and customers.

I get access via credit card but would not buy or recommend.

App is awful.
Ryanair of Asia. Get to the airport and many additional charges
Best avoided if an alternative. Vietnam airlines excellent

Overcharged for flight extras
Paid additional premium to cancel anytime.
Tried to cancel and book direct and offered only 50% of what paid despite being in legal 24hour cooling off period
Customer service masters in the art of avoiding the question and bullsh*t responses
Will be going legal
Avoid at all costs

Very enthusiastic happy clappy customer service agents who are no doubt lovely people but unfortunatly are useless and/or simply refuse to help.

I had a very simple issue with a failty iPhone, easy to fix, proposed the solution and told, "impossible." Asked to speak to someone who could make a decision, told, "impossible," asked to complain and told to write a letter to an office in France.

Think that says it all. Zero interest in customer service.

Everything is great when things work but good companies distinguish themselves when things dont.

Best avoided, theres plenty of other companies out there that will value your custom.

Unfortunately service which was previously great is now unusable.

Rather than get a pre booked driver ready at time of booking the service does not start looking for a pre booked driver until 10 minutes before pickup. Inevitably there is no one available and ride gets cancelled. Defeats the point of a pre book!!!

Customer services give a typically flippant response.

Every time I visit MediaMarkt I wonder how they are still in business.

Today was typical. 11am at St Boi. Probably 30 members of staff and 5 customers.

I wanted to try a Garmin watch on. Stood by the team for 3 minutes whilst 2 people filled out forms at the stand before, asked for some help. Was treated like I was a big inconvenience to the important job of not dealing with a customer. Asked to try the watch on and was told it was impossible! "Why is it impossible?" it just is so that's that, back to form filling in. No attempt to wow me with features or sell to me or engage me in any way.

The whole competitive advantage of a physical store with staff is customer service and the ability to see/try a product, otherwise might as well use Amazon.

No doubt I'll get a generic response from MediaMarkt apologising for my experience and no doubt next time I visit it will be exactly the same. I politely suggest that rather than reply to me you escalate to someone senior enough to actually do something. I bet you could hugely increase profits by selling more with a lot less staff who actually did their job properly.

ABSOLUTELY AWFUL CUSTOMER SERVICE

Good range, good prices but USELESS Delivery and AWFUL Customer service

Stock management and delivery systems clearly do not work. 2 days after supposed delivery date items still not shipped. Cancelled items not refunded. Customer service just send Generic cut and paste responses that are useless and do not address the issues. Best avoided

An update to the review following the response below. If I could give a negative star review I would. The wrong part was delivered and I have wasted hours of my life trying to get resolved. Seem stuck in a loop of chatbot responses and/or customer service agents who cannot or will not answer really simple questions. I have resorted to trying to contact senior management through LinkedIn and going to my card provider to stop the payment in the hope that I can actually talk to someone.

An infuriating experience.

Used Ebury for years as a CFO for businesses and as an expatriate personally. Exchanged Millions through them.

Then letter out blue saying account was being closed, right before Christmas with no alternative to exchange desperately needed funds. No call from an account rep, impossible to call customer service. Offered the chance to complain with a 60 day turnaround. Essentially could not care less. Everyone knows companies change strategy but to leave previously loyal customers completely screwed is not acceptable. I am sure I will read soon of them in terminal decline and well deserved.

I am sure Ill get a glib response as per the other reviews below, please contact us at xxxxx where no doubt you'll get another useless person who is unable to help. Just avoid them and goto a company that cares about its customers

Impossible to contact.

Never return calls or emails.

We were burgled and 8 weeks later they have still not sent the photos that they have. Useful!

Instead, they sell us an alarm system that blocks our alarm system being hacked. An alarm for our alarm!

The company survives with poor customer service as there are limited alternatives. That is Corporate suicide as a well-funded, customer-centric, startup will come and take their market.

An absolute disgrace

Wrong delivery, no note.

Contacted no apology. No offer of a refund.

Treat customer service as an overhead not a chance to engage. Customer service from the 70’s. I look forward to watching them go out of business. A disgrace

Ive been on two 5 day, van supported, trips with Bikecation; Italy(Rome to Florence) and France (Nice to Bordeaux).

Firstly great organisation up front. Routes well planned out and right mix of challenge and fun for a group with broad ability.

On tour make the admin and thinking easy so you can concentrate on enjoying the ride. Plenty of stops and fuelling up from the mobile supermarket and bike fix on demand if you need it.

Best bit is the team make it look so easy and effortless and its hard work achieving that!

Great guys who are clearly passionate about the trip, recognise its a holiday as well so do a very balanced job for the amateur cyclist.

Would I recommend? I'm doing another trip with them again in the summer which says it all.

Go and enjoy

Good honest feedback via the web chat service. Comparable prices. Fast delivery. Job done.

Amazing products and amazing service.

Fantastic product knowledge and support, huge range of products and staffed by real kiters who love the sport and have genuine enthusiasm for getting people involved on the right kit, whatever the level.

Brilliant and thoroughly recommend.

Goods never arrived. Sent to the wrong address or left somewhere by Royal mail, who knows. Customer service team could not care less, its the customers problem and I need to resolve with Royal Mail.

Suggest you avoid and shop at a company who treats its customers like customers.

Stumbled onto the site via google looking for christmas presents.

Knowing little about what I really needed spoke and live chatted with a number of the staff. Staff were patient, professional and very helpful.

Prices are very competitive and shipping fast.

Special mention to Deb and Tony who were especially helpful.

Would recommend highly and will be back again.

Thanks

Have become my supplier of choice.

The pre-purchase chat help was excellent and delivery was very fast. Great job