chami69

Very slow, bad images and as usual this money thirsting company never want to upgrade their products.. awful awful customer service. Had to wait 2 years with this rubbish as I had a 24 month contract and I am finally leaving. One of the worst streamers you ever can buy.. and Sky is one of the companies out there who doesn’t care absolutely nothing about upgrading their devices.. they say this free that free with sky tv.. as an example with my sky cinema package I got paramount plus free. But never can log in.. this thing completely destroyed my 10 grand home theatre system. I will go back to Apple TV which is thousands time better

Somehow no phones answered, no proper details of delivery. I thought after reading reviews, I was scammed ..but Emails were replied, better check your spam before thinking that they don’t reply emails.

My item is a Very rare thing to find in UK. got it for almost half price. Hope they can improve their communication with customers.

One of the most inefficient companies I ever seen. From the time to my Hermes and name changed to Evri, what a crappy company., no time management, zero efficiency, misleading disorganised information, useless tracking information which doesn’t work most of the time…

Use to be a good place. I spent lot of money here. Now it’s a ridiculous site with crazy expensive price tags. Unbelievable.. very unorganised company with no realistic, reasonable buisness ethics.. prices going up every single day.. and they think they are the only place selling Japanese knives

As an answer to their reply here, a good organisation should see around and keep competitive rates. I am a person who lived in japan half of my life and visit often.their pricing are nearly 25% higher than the competitors and want to highlight this. This BS what they talk about limited quantity is only for very few craftsmen’s winch mostly they target local markets. Most the brands honcho knife sells here are industry scale products.

This company is pretty dangerous. I tried to buy a mic 3 set which is £145/-on line. I paid the amount and it showed payment successful. But I didn’t get any confirmation email or a text confirming my payment and instructions for my goods, but the money has taken from the credit card. I had wrote nearly 5 emails and there replies from an individual name Hayley from customers service took me in circles telling that they can see any transaction under my name or email. I have send the images of my credit card statements showing that money has taken. Now I am 145/- short at this festive season and this Hayley is still looking for my transaction.
For the readers here, if any of you just let someone take 145/ from you and keep it for few weeks and return back when they want? If that happens that’s a Fraud isn’t it? So this company what they does here is what?

Hayley’s first reply was asking again my details when even I send it on my original query. Then second is to tell there are no match in there transactions. Third is telling nothing they can do other than waiting as the payment is pending. Now the money is gone, and the same person telling to give my details again.

I have all the evidence and everything I said here have backed up proof. I don’t know how many others have this issues and just noticing it after weeks.
Stay away from them from all costs,
THE FUNNY THING IS WHEN I CALLED DJI UK, they said that this people are different than them as DJI retails uk.

What an absolute disgrace. 23 k reviews and 98% is 1 star. Do they want to change ? No.. this company doesn’t respect anything other than their cooperate clients. Never respect their schedules, time slots, delivery dates or accurate information updates. It’s a none existent company with zero management skills.

After 4 days of order paying £250/- they said they can’t send the goods as item is not available. But still asking what they should do.. return my money or order an another model from them. But in that email there are no link for me to ask for a refund.. be careful.. this company is good only if things go right..

How possibly can they do this? 0% interest but the device cost they put as £101 more than RRP. Shame on you Vodafone. If you see all the new model iPhone devices they put £100 or more than the actual RRP. So that is not the interest you are taking? It’s nearly 10% interest. That is not misleading customers? That is not a lie? How come Vodafone can do this without any hesitation? Isn’t that against the law?

PS:-
Answer to the reply below, don’t act like robots and this reply proves that there are no real customer care / other than an automated jargon.. why I have to contact you? Check your web site and see what you are doing is right or wrong. You are advertising the above prices publicly without any hesitation thinking your customers are so stupid.

Had an issue with my order. Mala was so helpful and sort it out efficiently. She was so professional. I will not hesitate to buy from them again.
Very competitive prices.

It’s not once not twice .. many times whenever receiving anything by fedex is always a nightmare. Never accurate, strange misleading tracking service again and again.. none existent customer service. Actually I don’t know how they operate. Nothing seems functional. Tracking shows that good will deliver on the day when it shows item is in 5-6 thousand miles away in another country. Really disgusting as it happens for years.. nothing changed.. look here, how many thousands mark them as 1 star..

Ordered some small items. Paid £4.50 for delivery.. after 3 days now got a email telling items been dispatched and delivery date is after another 8 days.. total I have to wait 12 days in total to receive the item after paying £4.50 for delivery..

Great service/ one of the best places to deal with

Super fast despatch. Very helpful customer service. Only thing is they use parcel Force. Even the TWEEKS cycle does everything spot on, once your goods with parcel force, it’s your luck..

For years and years whenever if I had a delivery coming with this courier, it’s always a problem. Unprofessional disorganised place. They never can change.. this is not the first time, they came and left without leaving any info card or without any updates about what to do next to get the parcel.. there drivers are very unprofessional. My goods should have received next day, now have to wait the whole weekend.

Price/ communication and spot on service. Ordered a saddle by mistake wrong size. Called them and customer service was so helpful. Inquired about the delivery time. It took only two days to deliver from Scotland to London. ( with their free standard service)

I have another reviews about this cowardly company years back after leaving them using for 17 years.. be cause of my wives work place ..wanted to get a contract with them again. Me and my wife both ended up destroying our credit history by just applying for a 65 per month contract. I can’t go in to detail abou me or my wife’s financial stats in numbers, but for the whole life we both never had anything with bad credits or difficulties..Our credit scores with Equifax and Experian are either excellent or very good.. at least my wife got an email telling that she’s been declined. For me I only got a message with the phone delivery date and the day my pac code will come to effect.. wait days ..nothing no phone or any information about my order. when call the customer service, they said even your score are excellent.. if the system declined … that’s nothing they can do.. but they never Atleast bother to update me with that…so what about the damage they had done.. pls people be very careful with those cowards.. they have no respect to others till they get what they want…you all will see there explanation for this reveiw as normally what they does .what i say is just stay away from them.. i had issues , i left even after many years they are the same..

Amazing prices. Big thanks to Joe who worked really hard to fix issues with the delivery company. Very helpful and because of the delay, he refunded some money as well. If you can give more accurate updates about the dispatch and delivery progress, it will me more helpful.
Any way big thank to Joe for all the help.

Worst people when things go wrong. They send a custom built rca cable worth 150/- negative and positive in two different sizes. 3cm longer than the other. And sent the replacement after a week just by RM normal service and lost the parcel. No indication of refund even after an email. When only after authorities involved agreed to refund but it’s nearly two months my money has not been refunded.
After 4 weeks when I copied the email from a met police to me about the matter, Mark from futureshop replied with this

“I can confirm that we have received the order back, thank you. It has been authorised for a refund and this will be done shortly, they are processed in batches by our finance team.

I wonder if I could ask you to ensure that you let us know if the stolen items are recovered at any time and returned to us, we are refunding you on the basis that if there is any recovery financially for the stolen items, the value is passed on back to us. This will include any claims you may have made under insurance. We thank you for your assistance in this matter.”
I am still waiting in their que for the refund.

As I am a returning customer now I finished my big purchases from them. Whole system upgrade. It’s all because of the care shown by them. One unit stared to fault after the 30 day return period. It is almost 3 months. But they swiftly change the unit to a brand new one next day, Well done team. keep up the good work and share your skills with others.

Real professionals. It’s very rare to see this level of professionalism in London. Friendly, very helpful staff. I met three different guys who works their, they all are equally helpful and customer service is to another level. Well done guys!! Keep it up