chami69

Paid 211 for a jacket.order gone through and I got confirmation from PayPal for that. But no confirmation from timberland. Call them after two days. A guy with a Eastern European accent told me order has been cancelled. He even doesn’t know what he is talking. And with his English his advice was...IN THIS CASE I ADVICE YOU TO GO TO A STORE AND FIND THE JACKET.. actuall reason was they put out of stock items as in stock.. this is not the first time with this company and in UK they are getting worse and worse.
Now I have to open a dispute with pay pal get my money back soon.

Great easy service. Very professional and secure way.

I used this company's ebay shop several times. spend nearly 3-4K. very good service. great prices. there delivery time is not the best but its worth when think about their prices.

super fast delivery, Items as described and very well packed. very competitive prices. One of the the best places for photographers.

terrible communication, wrong descriptions, simply just don't waste your time, Terrible service. I am writing to trading standards. as they didn't pay my return postage.
If you are after photographic equipment there are plenty of fantastic places to deal with

UPDATE:
They asked me to amend or remove this review to give a part of my return postage fees. I refused. Normally acording the regulations if a customer return a product if not 100% functional as described, return postage should be paid by the seller. (at least a part or the cheapest option)

fantastic professionals. if you want camera equipment this is the place. if you want to check the products i would recommend you to visit their showroom in east london. very competitive prices. great trade in deals

as one said when you have the money you have the power and they are who they are. they doesn't care of the customers.if you are a seller who sell a lot even its difficult to review bad about them..Ebay is a scammers paradise. and being backed by ebay. I paid 2485/- for an item from a business seller. and after few hours that same item became 150/-less. as my order wasnt even not officially processed or dispatched I ask the seller to return the difference or cancel my order. but seller doesn't want to, when i talked to ebay, they said they cant do anything about sellers pricing and ebay is just a platform for sellers. even the customer service hang the phone before I finish. most of the customer service agents even couldn't understand what they are doing.

goods never arrived, but they charged £87. when called woman who answered were so rude and even hang up the phone. She was keep telling that they haven't charge any money, so theres nothing to refund. after few days my Asda ac shows that items has been delivered. Its funny the date that shows items been delivered is the date we called to complain. they refund only £17 for the items which was not in stock. I am thinking of getting help from citizens advice. because they were unexceptionally rude.

Super fast delivery. Great service

When anyone see all those bad reviews then can understand that this subsidiary in U.K. Doesn't care anything about the company's reputation. Today I was at Regents street showroom.. there was maximum 10 customers.. and at least 8-10 staff. I went there to buy a sandle for my year and half son with him. The girl in the lower floor helped me a lot. And she even brought the shoe box upstairs for me. On that floor at least 4-5 staff were very BUSY DOING NOTHING,, there was 3 tills and only one was open and another customer was paying. Somehow the lad at the till had some difficulties to do that transaction. I was waiting with my son in my hand for at least 15 mints in the empty shop to pay when there are staff just wondering around. When I raised my concerns about that and asked about why no body is helping, how many of you are just standing from the lad at the till, then a big shot so called manager( according to the staff) react very quickly and came to me and said THEY ARE ALL WORKING AND YOU SHOULD WAIT TO BE SERVED!! And left. This funny guy has reacted super quick to answer my question from his colleague but if he is a manager, even doesn't had the slitest decency to come and help a customer just standing there with a kid in his hand to pay. TIMBERLAND open your eyes!! in UK your online shop, most of your stores even the Biggest main branches like regent street just keep destroying your image and reputation by some of those individuals. Just because they doesn't care !!

regardlessly its on full price or on sale. Only web site with this much OUT OF STOCK items. Its a joke.

Very fast and very detailed tracking information about your goods.. Feel very safe. I will not be bother to buy any expensive things from them. I think they have the best info system about goods you order till the delivery. You will at least get 3-4 emails step by step info about the progress..

I ordered a pair of speaker stands from Audible Fidelity late on 05/05/15. All items, according to the website will dispatch next day throgh DPD, As I had ordered too late for Friday delivery, the next working day for delivery I called them on friday and the on the phone said it would be Monday by DPD and confirmed by my invoice later.
Normally DPD will text the day before to let you know about the delivery and waiting the whole day at home having heard nothing (Monday), I called DPD and the tracking number doesnt exicst. Then I called Audible Fidelity on Tuesday12/5/2015. Again as in another reveiw here the very nice lady I spoke to, said the labels are printed but couldnt see the status of my shipment.?????
Its 7 days from the day I paid.Why you lie to people as you did in 2014 ..you still does the same.they printed the labels and send emails with a tracking number to say items DISPATCHED!!
I asked to return my money. Dp not use this shop. there are plenty of good places to buy Hi fi equipment. They are liers..