Mark Smith

Waited 8 weeks for 6x Air Conditioning systems to be delivered and just keep getting endless excesses.
We all know its been a warm summer! We all know that ME are having distribution issues! but what you must remember is is none of these issues are us guys the installers fault....
All 6x systems have been paid for but still endless broken promises. I've been installing them as my main goto for 28 years as they are good units. Obviously this will have to change due to the incompetence.
Very disapointed.

Air Conditioning - After installing their systems for over 20 years I've decided to ban them for a couple of years now as the Yorkshire sales representative won't answer his phone. I know they have sold out of systems and been unprepared for the heatwave but to not even answer their phones is pretty sad.
Wont even reply to answerphone messages.
Back to Mitsubishi Electric who always answers their phones.

Had to phone them 5x due to 3 separate incomplete orders.
Surprised no one called to let me know, also promised a callback with situation update but sadly nothing on 2 occasions.
Poor..

Great website!

But once you purchase items the company just ignores all contact so your clueless if and when anything is going to arrive??
Never again!!

Unable to contact support to try and resend invoice.

After waiting 20mins on answer phone I gave up and won't be using again...

Our lines are busy..........

S26 ultra does not update gmail currently..

Crazy

After 2 calls to Samsung support my issue was still no fixed.
Mysteriously 3 hrs ago my gmail just started to update itself which I am so pleased.
Sounds like my phone had been waiting for an update? Its the 1st time I've had this issue with a new phone....
All good now to fingers crossed.

Fake Website - Took my money and no parcel arrived.
Wont answer any emails so £78 down the drain.
Now reported.

Terrible company...
Endless emails and calls regarding refund.
Spent nearly a £100 pounds on a jacket that was not even available!!
So be warned seeing a product on their website does not mean its available and chances are you'll struggle get your money back!!
Shocking poor customer service....
Never again.

Incredible bank in all honesty. Everything simply works! No messing around, excellent staff and well thought out. I'm that impressed I also opened an account for my business. Faultless, weldone!

The only improvement they could make would be to have the option of a credit card.

3 hrs on phone as trying to get block lifted as won't work with Agoda and overseas transactions.
No support after 7pm
Can anyone recommend me a reasonable credit card ?

2 hrs on phone trying to get a credit card block lifted as it looks like First Direct Credit Cards do not work on overseas transactions anymore.
poor!!

I'm sure delivering parcels is not rocket science but yet again good old DPD driver leaves large parcel at front door on a busy street....
What a complete brain dead thing to do.
A 30 second walk around the back this parcel could have been left at the back out of site....

Come on DPD get your drivers to wake up their brains.

Just done 6 months of GG broadband trial and it seems to work ok.
Sadly I've had to leave due to the service not allowing me to use my own router and I did have some issues with the ones GG supplied.
Nevermind.

Extremely slow delivery...

Not impressed

Ordered over £1000 worth of tools still waiting 6 days..

Pathetic..

The best company I've ever delt with for
Sales, tech support and general help.
I pointed out I was a novice and they've been extremely helpful.

Thanks so much 🙏
A.

Managed to leave parcel which is good!
However 2 more small steps and it could have been left out of sight.

A bit silly.

Good cameras but poor support as they don't reply to tech support questions.

4hrs on the phone trying to update payment method for Instant INK!
Bank said its not a issue with them so must be at HP s end??

Anyway still ongoing and yes would have been better to purchase a new printer but won't be HP this time..

Price originally agreed was different on installation date as upgrades were missing. I called the company and explained I was not to happy and she started to get very angry saying that the company records all calls and that I was basically lying what we'd agreed on.
I asked if she would kindly send me the recording and after 3 days of waiting the next excuse came along which was it couldn't be sent due to the file type??? Complete BS. She'd realised she had completely messed up just to get a sale.
Anyway moving on Installer stunk of beer and cigarettes.
He had the old boiler out and new on in in 1h 30 mins.
I specifically asked him if the system was bad when it came to the power flush and he just looked at me a bit blanc and kinda noded. I was surprised as I was sure he had not done it and can confirm I checked all CCTV and no power flush machine came out of his van and into my property once.
Installer only showed me how to adjust the hot water setting. Nothing about the fill loop or heating adjustment temperature.
Installer left and I have to clean up all the mess in the downstairs bedroom where the boiler was installed.
Still have the pics.
For safety the next day I took more time off work and had to get a local plumber to completely check the installation. He properly power flushed the system and said yep it had never been done. Also tightened up a compression joint that was weeping and an electrical connection that had a bare wire hanging out too far. He went on to show me everything on my new boiler. Even the app on the wifi.
The impression I got from the installer was he just wanted to be in and out asap, and with no regards to safety. The impression of the company was we just need a sale and quite happy to sell you extras then deny it!
NEVER AGAIN!