I ordered through PowerToolMate for a new drill and battery. Ordered just after moving house, I accidentally got the items sent to the wrong address. A quick phone call to customer service sorted out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found this company via an internet search for something I couldn’t source locally. Impressive website and had the product I wanted at a competitive price. Ordered easily and it arrived earlier than... See more
Great price and fast delivery. I bought some tools from Westward Building Services a few years ago from Newton Abbot before the shop closed so it is great to see the company still going. The Makita... See more
I recently placed an order and was straight forward process no issues at all and I received my package in very good condition I definitely recommend this company to anyone who wants to buy tools T... See more
Company details
About POWERTOOLMATE
Written by the company
At Powertoolmate, we pride ourselves for providing top tools at rock bottom prices, with expert product knowledge and efficient customer service.
If you need to talk to us about anything, please call 01752 854246 or email us sales@powertoolmate.co.uk
FLASH DEALS
SHOP NOW
MILWAUKEE
DEWALT
MAKITA
FESTOOL
Stockists of many brands including the market leaders, Milwaukee / Dewalt / Makita / Festool plus plenty more. We are always adding new quality Power Tools, Power Tool Accessories, Hand Tools and Storage options to our catalogue of products.
To stay up to date with what flash deals we have and the latest product releases, make sure you join our Powertoolmate Exclusive Deals Facebook group.
Contact info
Burraton Road, PL12 6LU, Saltash, United Kingdom
- 01752 854246
- sales@powertoolmate.co.uk
- www.powertoolmate.co.uk
4.8
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 2 weeks
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Easy to order and fast delivery
September 2, 2026
Disgusting penalization of people…
Disgusting penalization of people living in certain regions - I certainly won't buy from this company.
September 5, 2026
Unprompted review
Appalling service
Put a big order had a few bits missing now having to jump through hoops just to get what I’ve paid for it’s ridiculous
September 1, 2026
Great range of tools
Great range of tools, very reliable and fast delivery. Very happy ordering from them.
August 28, 2026
good speedy deliveruy
September 2, 2026
I still haven’t received my item yet…
I still haven’t received my item yet and I ordered it over a week ago
September 2, 2026
nothing to say spot on all the way
September 2, 2026
Not so good this time.
I ordered an M18 power tool combined with battery. The tool was as expected in it's Milwaukee box. The battery in no box and marked on the side. So effectively, ready to fit unlike any other M18 battery I have previously bought, they have always been packed in their Milwaukee box. The outside delivery box was about three times larger than the tool box, had one strip of brown packing paper inside and the battery loose to fall around within the box. So it's been with the courier in this state.
As a side point, I thought batteries should have warning label, the large online retailer many use is always particular about this and I received a torch recently with the warning on from them.
Anyway, after various messages offering a refund for the battery which was difficult because it was part of a packaged deal, not bought separately, I called PTM. The person I spoke to understood and seemed helpful, she arranged for return of the battery after checking if they had any batteries in boxes. (I am advised because they buy in bulk, they now don't come in boxes).
She made a note to send a sealed battery out by return. I dropped the battery off at the drop off point. A new one was delivered in good time, again no box, just open and ready to go.
Although the price was a little cheaper than elsewhere, it appears to be at the cost of service and what is supplied.
It might be other companies start sending batteries out like this but if they do, I would like to know in advance and see far better packing and from this experience, better service. It might mean using one of the big companies with local return options. Sorry PowerToolMate.
September 2, 2026
Wasn’t good tracking info
Wasn’t good tracking info
Notified me that I’ll get a free item with my order and it never came.
September 2, 2026
Everything as advertised
Everything as advertised, and great communication and action.
September 1, 2026
Delivery was spot on
Delivery was spot on, even when one of the packages went missing they sorted and sent another out straight away. Great company with great prices and customer service.
August 28, 2026
Great
Another great offer from Powertoolmate (& Milwaukee). Good price, prompt delivery. There's a reason why I keep buying stuff from here.
September 1, 2026
excellent prices and fast delivery
September 1, 2026
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