Martin wright

Easy to place and order
Free delivery and arrived quickly through DPD
Very well packaged and will definitely us AO again and would recommend them highly

Always a pleasure to shop with, great products at great prices with quick effortless delivery

A pleasure to shop with, easy tia access app shop, great products with plenty of offers. Great rewards scheme and fast delivery

Always prompt friendly and packaged handled with care and respect

Avoid this company at all costs.
I have never had such appalling customer service.

I bought some Therm-ic rechargeable heated socks for £190.00. On receipt the box was sealed and secure but on opening the rechargeable battery for the socks was open and the socks were in an open ripped plastic bag. No labels on either item.

I charged the batteries fully and one battery would not work on the socks.
I tried all ways to get it working but would not work attached to the socks, hence one unit would not heat the sock.

I went on website to make a return and the page sent me to a contact form.
I competed this and detailed the fault and enclosed photos of the Therm-ic app showing the battery would not connect to heat the socks. I awaited a response.

After about 48hrs the response asked me for photos and videos of the issue. They would not accept the app photos I had sent they wanted photos of the batteries, charger and socks.
I didn’t send videos as you could not video a fault if not connecting to the socks.

Again waiting a response they then needed more evidence of fault so they could make a claim on the product warranty, I advised this is nothing to do with me as I just want to return a faulty item for a refund.

I then received a reply advising that they would sent the details to Therm-ic and they would then be the only decision maker.
If they decided the item or parts were faulty then If they sent parts to snow leader they would forward them to me.
Also stated that if Therm-ic provided a credit note for the faulty item then Snow leader would provide me with a credit note but under no circumstances would they offer a refund.

There returns policy of 14 day no quibble return is a lie, they want you to jump through hoops and will do everything to deny a return and a refund.

After numerous emails as we paid on a credit card we provided the bank with all the details and correspondence to prove snow leader were not offering a refund, they money was refunded by the credit card company.

Soon after the banks refund I received an email with a postage label and a packing note to return the item for a refund. I advised them that the bank had refunded the item and they would be making a claim from snow leader.

I only wish I had paid more attention to the appalling reviews they already had before making my purchase.
AVOID AT ALL COSTS

As always lovely to shop with, a great product and a good price with quick delivery.
A thought for customer experience would be good to get free samples with orders or a loyalty scheme.

I don’t know what Boka have done but so disappointed in the bars.
I have been eating these for a long time and loved them.
Recently the strawberry ones are no longer chewy bars but they crumble into bits.
I stopped them and moved onto the Apple ones, now these have started the same. No longer chewy but just a cumbly Bar,
The only ones that still resemble a chewy bar are the caramel ones.
Very disappointed in ant changes they have made!

I struggle to give it a 1.
Ordered one blade pro
Advised by Philips and UPS in email and text that item would be delivered by end of the day on a Wednesday. Waited in all day and it didn’t arrive.
Another message from UPS that package would now be delivered on the Friday, when checked their tracing parcel had not even arrived in the UK.
Still awaiting my package Friday afternoon.
Customer service and complaints team are appalling
Would not recommend to buy direct from Philips, I expected much better

Visited today whilst on holiday. My purchase of a RAB backpack was very good and on offer.
Was very disappointed with the sales person that assisted whilst paying, there was no smile, no chatting how we were, never mentioned the dogs that were with us.
She generally looked unhappy and as if it was too much effort to be there.
I handed her my blue light card at first and her first greeting was “that’s expired” I pointed out it hadn’t which she had read it wrongly. It took some time the get the gift cards to work and all the time she moaned and didn’t offer any kind of conversation.
I left a very disappointed customer and this experience did not meet a customer’s expectations.

Update 22-04-23
Following the response from blacks I emailed them, I was told my concerns had been passed to the store and to expect a response within 24-48 hours, still not had any response, obviously they don’t value their customers.

Been a bower customer for some time, I now have products on auto delivery, aiming to be a more eco home.
The products we get are all lovely, do the job well and smell delicious, especially the sanitizer spray and the grapefruit washing up liquid.
The only negative I would give bower is that like some competitors they do not offer a rewards scheme, like others I have used on returning 4 empty refill pouches you got a free pouch of the same product as a reward.
This is something that they should put in place.

Excellent service, having been to we buy any phone and my phone price dropped from £256 to £35 for issues I do not believe were there. Decided to go to a company I had used previously, and never had an issue with.
I should have stayed using gadget go go as I would highly recommend them. They quoted a price they would buy my 8 month old perfect I phone 12 mini.
Once checked payment was made immediately no questions or issues raised.
I will remain a customer of gadget go go and not deviate elsewhere where companies claim they will pay more then try to offer you a ridiculous lower offer for a perfect phone.

They quoted me £258 for my 8 month old immaculate iPhone 12 mini.
Once they had my phone they said Face ID was faulty which it wasn’t, and it also had a crack on the screen.
I had taken full photos prior to sending and there were no cracks at all. They amended the quote to £35.
I asked for my phone back and I got the full quoted price from Gadetgogo of £223.16
Avoid we buy any phone as they try to rip you off


AND READING THE RESPONSE FOR WE BUY ANY PHONE, I used Face ID I used it the morning before everything was deleted from the phone to send off for selling. And no mention of the cracked screen which was not there. My phone was 8 months old in PERFECT as new condition.

Disgusting customer service, always late at messaging you back when they say they will get back to you in 48hrs, takes weeks to get a refund for items that have been lost in delivery process

First class service, easy to request a watch repair on line, good quote!
Pick up arranged by retailer DHL tracked for the following day.
Easy on line Payment made once repaired.
Fast despatch back to me packaged in an excellent “fix my watch” case again tracked with DHL.
In whole from sending my watch to getting it back took 5 days
So happy with this retailer I have just sent another watch for a service
Definitely recommend this company

What an easy pleasant transaction, quickly quoted for my camera and lens, they arranged to have collected free with DPD tracked insured shipping, within a day of having it they messaged me to say it was quoted wrongly and was £30 more than quoted, same day the funds were in my bank account! Fantastic company

Fast easy to use website with a vast range of products to spice up your life.
Fast tracked delivery and discrete packaging,
A pleasure to do business with

Excellent fast service even in these hard times

Excellent belt at a great price