QU

Quest

United Kingdom

Reviews

Review of Solicitors Regulation Authority


Rated 1 out of 5 stars

A regulator unwilling to regulate

I submitted a detailed complaint supported by documentary evidence alleging breaches of the SRA Principles and Code of Conduct. Rather than investigating the regulatory issues, the SRA largely characterised them as matters for the civil courts.

My complaint concerned the conduct of a regulated firm, not the merits of the underlying dispute. Yet the regulator appeared more willing to defer to the firm's explanations than to scrutinise whether the standards expected of solicitors had been met.

The SRA exists to uphold public confidence in the profession. Based on my experience, its intervention threshold is so high that consumers should have little expectation of meaningful regulatory action, even where credible evidence is presented.

A regulator that is reluctant to regulate risks becoming little more than an observer.

July 21, 2026
Unprompted review

Review of MyBuilder


Rated 1 out of 5 stars

Won't be getting a builder from MyBuilder.com

Engaged a roofer through the website who had 5 star reviews, quoted us £7600 for new roof. Took payment of £3800 for scaffolding and materials. Stopped work after 2 hours on opening roof and demanded £8000+ to replace rafters. Which 3 other roofers said wasn't necessary. The second roofer also with 5 Star reviews took 12 days to complete a 3 day job and claimed to be a convicted criminal who had served a long sentence. Demanded payment without completing job. Unable to contact.MyBuilder.com

June 15, 2026
Unprompted review

Reply from MyBuilder

Hi

We are sorry to hear that you have continued to encounter issues with your roofing job.

Please get in touch so that we can investigate your concerns fully.

You can contact us at :- https://support.mybuilder.com/s/contactsupport

We look forward to hearing from you.

Kind Regards,
The MyBuilder Team



Hi

Thank you for taking time to leave your feedback.

We are sorry to hear about your negative experience with a tradesperson from our site.

Please reach out to our customer service team regarding this so that we can investigate the situation and offer advice & support. We take all complaints seriously.

You can contact us at :- https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team

Review of Iceland

Review of We Love Bathrooms


Rated 1 out of 5 stars

Would not recommend.

Should have checked trust pilot before purchasing item on their eBay account. Purchased shower door expected to arrive 2-3 days. 8 days later no item, no response or tracking number from their ebay account. Unable to contact them by phone.

March 30, 2026
Unprompted review

Reply from We Love Bathrooms

Thank you for your feedback, and we’re very sorry to hear about your experience.

We sincerely apologise for the delay and any lack of communication. Our eBay department was closed over the Easter break, which unfortunately meant responses may have been slower than usual during this period.

Please could you contact us directly via eBay messaging with your order details? This will allow us to investigate your order as a priority and provide you with an update as quickly as possible.

We appreciate your patience and look forward to resolving this for you.

Isobel
We Love Customer Care Team

Review of Jazzcash

Review of bookkaru.com

Review of Clegg Gifford


Rated 1 out of 5 stars

Paid £8k for a Policy, Offered Only £2k on an £8k Claim

I am writing this review to warn other trade professionals about my experience with Clegg Gifford. I took out a trade policy for my tow truck company, and the policy cost me approximately £8,000. I specifically registered the value of the tow truck at £8,000 as part of the policy.

Just six months into the policy, my tow truck was written off due to a tyre blowout on the motorway. I made a claim, expecting to be compensated for the value I had insured the vehicle for. To my shock and dismay, Clegg Gifford offered me only £2,000 for the truck and stated that the premium I had paid for the policy would not be refunded.

This is not what I would expect from a trade policy. I paid a significant amount to have my asset protected, and when I needed it most, the company failed to deliver. The offer of £2,000 is a severe undervaluation of my vehicle and a complete waste of the £8,000 I paid.

I am extremely disappointed with the handling of this claim and the lack of fair compensation. This experience has been a costly lesson, and I would urge anyone considering a policy with this company to be extremely cautious.

June 17, 2025
Unprompted review

Reply from Clegg Gifford

Hi Quest,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.

Review of Tnccollections


Rated 1 out of 5 stars

Profiting by targeting the poor.

Another dodgy debt collection agency, threatening the poor and venerable with court action.
Failed to carry out due diligence when sending out threats via post and phone. No direct email. Unable to make complaint.

May 14, 2025
Unprompted review

Review of saris-extensions.co.uk

Review of Farmfoods


Rated 5 out of 5 stars

Good Halal Food Section

Increasing using Farmfoods instead of other supermarkets. Generally cheaper prices, and they've got a good halal food section, and discount scheme.

July 28, 2025
Unprompted review

Reply from Farmfoods

Hi Quest!

Thank you for those lovely comments which I have today passed onto our Commercial Team for their information! We're incredibly proud of the discounts we offer and the variety of food available in our shops.

Kind regards

James Curran

Review of TravelUp


Rated 1 out of 5 stars

Beware. Its a scam.

Lock you in with cheap prices, but they can increase price by up to 10% without you having the option to cancel.
Their terms and conditions are as long as your arm.
Booked a flight through their website, but they could not honour the fare quoted. They came back to me with and additional charge of £20 without the ability to cancel ticket. Even though the tickets were available elsewhere £26 cheaper.
Travelup Response: PR exercise sent them three emails including a complaint. Ignored all of them.!

July 31, 2025
Unprompted review

Reply from TravelUp

Good afternoon,

Thank you for sharing your feedback. We’re sorry to hear about your disappointment and understand your frustration regarding the fare change and cancellation policy.

Please note that all bookings made through our platform are subject to real-time airline pricing and availability. On rare occasions, fare discrepancies may occur due to changes in airline inventory between the time of search and final booking. In such cases, we aim to notify customers promptly and offer the option to proceed or decline. We regret if this process was not clearly communicated in your case.

Our terms and conditions are designed to provide transparency around such scenarios, and we appreciate your comments which will help us improve clarity for future customers.

If you would like us to review your booking further, please feel free to contact our team at admin@travelup.com with your reference number.

Regards,
TravelUp

Review of Meezan Bank Limited


Rated 1 out of 5 stars

Wow. Didn't realise how bad this bank is.

Wow. Didn't realise how bad this bank is.
Been with bank for a while where do I start.
Staff can't speak English (For Overseas Customers), Lake City Branch made sexiest comments, taken money from your account without authorisation for dubious "charges". No Complaints process. I'm dealing with my 4th incompetent RN

July 23, 2025
Unprompted review

Review of SHEIN


Rated 2 out of 5 stars

Try Temu instead

Cheap products terrible app and website. Very difficult to speak with customer services or return item.
Would not recommend

July 7, 2025
Unprompted review

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Review of Samsung UK


Rated 2 out of 5 stars

Great Products, Terrible Customer Support

I've been a loyal Samsung customer for years because I love their products. However, my recent experience with Samsung UK's customer support has been extremely disappointing.
I’ve been trying to register a warranty claim for the past two days, and it's been a nightmare. Despite multiple video calls and tests with their Filipino support center, they are refusing to process my repair request. It feels like I’m being given the runaround with no resolution in sight.
Samsung, please improve your customer support. Great products deserve equally great customer service.

June 10, 2025
Unprompted review

Review of e-Surgery & EVARO


Rated 1 out of 5 stars

Buyers Beware.

Sent out repeat prescription without consent or prior warning. Charged my debit card without permission.
Refused to refund money even though prescription was no longer required.

May 28, 2025
Unprompted review

Reply from e-Surgery & EVARO

Hello,

Thank you for contacting us regarding your subscription order, and I apologise for any confusion about how our repeat prescription service works.

When you initially selected the subscription option during your order, this did constitute consent for automatic repeat deliveries at your chosen interval (every 28, 56, or 84 days). However, I understand this may not have been as clear as it should have been at the time of purchase.

We do send reminder emails a few days before each scheduled delivery to notify you that your next order is being processed. If you didn't receive these notifications, there may have been an issue with our email delivery, and I'd be happy to check your contact details are correct in our system.

Regarding the refund, unfortunately once medications have been dispensed and left our pharmacy, we're unable to offer refunds due to safety regulations. However, I understand your frustration, particularly if you felt the order was unexpected.

To prevent future automatic deliveries, please contact our customer service team and we'll cancel your subscription immediately. We can also review your account to ensure all communication preferences are set up correctly.

I'll make sure your feedback is shared with our team so we can improve how we communicate our subscription service to customers.

Kind regards,
Hannah Customer Service at e-surgery

Review of GBG


Rated 1 out of 5 stars

Data Privacy Concerns

Concerned about the practices of GBG Limited. They share private mobile phone numbers and with debt recovery company without consent. This breach of privacy causes significant distress.
In today's digital age, privacy is more important than ever. Companies that exploit personal data to target vulnerable individuals are undermining trust and causing harm. It's crucial for companies to respect privacy and handle personal information responsibly. I urge others to be cautious when dealing with this company.

May 27, 2025
Unprompted review

Review of Shuttle Direct


Rated 4 out of 5 stars

Good Value.

I recently used Shuttle Direct for a transfer from Antalya Airport to Side, and overall, I was very happy with the service. The booking process was straightforward, and the driver was friendly and professional. The vehicle was comfortable and well-maintained, which made the journey enjoyable.

The only downside was a delay in leaving the airport waiting for other passengers. We had to wait longer than expected for the shuttle to depart, which was a bit frustrating after a long flight. However, once we were on the way, everything went smoothly, and we arrived at our destination safely.

Despite the delay, I would still recommend Shuttle Direct for airport transfers. I’ll definitely consider using them again for future trips.

April 23, 2025
Unprompted review

Review of Debt Recovery Plus


Rated 1 out of 5 stars

Targeting the poor and vunerable.

Another dodgy debt collection agency, threatening the poor and venerable with court action.
Refused to provide email contact details, or to lodge a formal complaint. Failed to carry out due diligence when sending out threats via post.

Reply Response.
Looks like you haven't read the review. I've already contacted you ha you've refused to provide an email address or lodge a complaint.

April 10, 2025
Unprompted review

Reply from Debt Recovery Plus

Hi Quest,
I am sorry to hear of your experience. If you give the contact centre a call, one of our team would be more than happy to assist. Alternatively, I have sent you an information request via Trustpilot so we can assist you further.

0208 234 6775

Thanks
DRP

Review of Popla


Rated 1 out of 5 stars

WoW. 94% Negative reviews.

Once again should have read Trust Pilot reviews before dealing with this company.
I agree with the negative reviews. Absolutely corrupt organisation. Issued four tickets in a week by Private Parking Solutions one was for a moving vehicle.
Got a copy and paste response for all four appeals by issuer after appeal. Appealed to Popla. Took them three months to do exactly the same thing. As for being "independent" what a joke, their actually funded by the companies that issue tickets.

February 24, 2025
Unprompted review

Reply from Popla

Hello, we're sorry that you haven't had a positive experience when using our services. Our responses aren't automated, however we do have to advise on the remit that POPLA covers which does require a standard response. We understand motorists frustration when the outcome isn't one they had hoped for however, we have to be consistent in our approach to handling appeals and reviews. Thank you

Review of Sterlingcheck


Rated 1 out of 5 stars

Terrible Company

Agree with other negative reviews.
Impossible to get a background check verification with this company. Ended up cancelling application.

February 17, 2025
Unprompted review