Liz

Had an amazing time on the arctic cruise. The food was outstanding, the crew and guides were brilliant. The ship has everything you need, and the bed was very comfortable. Definitely recommend and would go again.

I ordered the auburn, it turned my roots bright ginger.

I contacted customer services who sent a photo showing this hair dye did not colour any hair colour the auburn as advertised.

They also stated “ that the auburn shades can result in a ginger or bright orange tone if applied to very light hair”

But then said “ It will result in Auburn only if you have white or light brown hair. It’s a gentler formula created mainly to cover grey and white hair while being kinder to the hair.”

Either it does or dosn't but the item advertising is midleading and it’s missold. Do not buy from them. They know this colour dosnt work and now I see why there are no reviews of it on their website. I also posted a 1 star review on their website and it hasn’t appeared yet!

Nile cruise, had a wonderful time. EasyJet arranged everything. Only concern was the WiFi on the ship. But the staff on ship were wonderful and the included Nile tours were amazing. Would easily recommend to anyone thinking about going, but take a travel eSIM.

Excellent, delivered on time. Nice man!

Hired from Gatwick, flight arrived late and they stayed open for me. I had to extend last minute and this was done with little fuss. Will use again

From waiting for shuttle at airport to finishing paying 1hr 45 minutes. Car booked for pick up 9am finally left site 11am.
Staff blamed delay on accident delaying shuttle, although this didn't seem to delay all the others. Airline delays and of course summer.

Not good enough, if you don't have enough staff don't accept bookings. Not enough seats, not even a free coffee for a long wait. Sorry it will be 30 minutes, cheesy smile. 75 mins later. Worst customer service. I have ever experienced. They take your money at booking and so your stuck there ! Then they tried to overcharge, stating it was an airport surcharge. Resulting in needing two managers to fix it. One to agree the price and the 2nd to work out the amount needing to be removed.

The car is good, but I will never rent from them again! Maybe they should experience the hell of a long work day followed by an overnight flight, and an insulting reception from Europcar staff. You never apologise with a smile!

Second time I have use diet chef, and the quality and product range are poorer this time. The lunch option pasta/couscous was pre made and now it comes in a pot which takes 10 minutes to prepare. The packaging has changed, gone are the handy transportable packets to traditional tray type packaging. Not very green. Shame was excellent before.

They added a standing charge 50p per day to my gas account blaming OFGEM, I only use gas during winter so found this expensive. On talking to an Npower advisor was assured I would be given a credit and that they would introduce a tariff or discount for low users and to wait and see. As a fool I believed this 3 months later and £50 down. I was then informed I was misled and that It didn't matter if I switched I would still be charge the same as it was enforced by OFGEM. I contacted OFGEM WHO STATED THIS WAS LIES, OFGEM in a bid to reduce tariffs confusion have enforced a standing charge but this could be set at 0p per day and not 50p as led to believe by Npower. I have switched now to a company with a 0p standing charge, and 4 months after the change in supply I am still trying to close the account. After a letter stating they had cancelled the direct debit, they continued taking it. It took four weeks to get my refund and still it wasn't all of the money. I have spent over four hours of my time sorting this out. Don't expect them to call you back as promised, do expect to spend hours on the phone listening to hold music, and then being told the computer system is down. Switching to them was the bad decision.