Green Motion International Reviews 

I'm very unhappy with the service. We had to make an emergency driver change and they charged us £180. They simply claimed it was company and insurance policy. The driver name change cost us more than the car rental itself. A disgrace!

Stay away! I rented the car with a friend, with him as the main driver. Then he had to fly back earlier because his family member passed away. They charged us 182 £ for changing the driver for just 3 days! It was more than the rental costed us for the whole week. A complete rip off! Ruthlessly taking the advantage of the sad situation

Staff very friendly and helpful

Quick, efficient, personalized. And a good price.

Using this company for several years. No issue at all. Easy booking process, collection and dropping the car very simple and easy. Staff welcoming and knowledgeable. Hire rate very competitive. Can't recommend enough.

Quick, efficient friendly and car was fine. One of the best rental companies.
Can highly recommend.

Everything was perfect!

The customer service at Larnaca Airport from to start to finish was amazing. From the gentleman who did the pick up/drop off to the ladies behind the counter, they were genuinely happy to help despite the late hours and always had a smile on their faces! I felt the price was competitive to other car hire companies in the area too and the process was pretty easy. I would definitely be using them again.

Easy to find, good choice of cars available, reasonable price!

Wonderful customer service and great car.

Moderately weak administrative performance at a car rental company

Great service. Customer advisor was very helpful, polite and personable.

Everything was perfectly arranged and definitely would recommend

Collecting/returning a hire car can be stressful at times. The staff at Edinburgh were excellent - they put us at ease and explained everything clearly.

The pick up driver was personable and was actually there for us at the pick up point and the off airport location is pretty close anyway. We paid a small upgrade fee after negotiating and got a much better car which was almost new and very good. Quick turnaround getting us back to gatwick north.

Green Motion is a franchise operation, this review is about ther Manchester Airport operation. the office is a shambles, the staff dont care and when there was a problem with my POA, their answer was "tough" we cant give you a car. I had already paid through Zest, they were not intested, not prepared to help, or issue a refund. I went next door and hired from a different company without a problem, I suggest you go somewhere else if you are looking for a car at Manchester airport, there are many better options.

I've rented a compact premium SUV from Green Motion in Zagreb. Everything went very well. It took only several minutes to finish all the docs on site and around 15 minutes more to get the car fresh and clean right from the car wash. The car was in great condition (almost new). The car return also went fast and smooth, and prepaid car wash upon return was a great option. Definitely can recommend!

It took ages to unblock the credit card reservation. Way longer than in other rental companies.

I rented from Green Motion Porto almost every week for well over a year. Initially, I was very satisfied with the staff, the vehicles and the prices.

However, over time a pattern emerged.

When one vehicle had pre-existing damage, instead of resolving the matter on site despite having already inspected the car and seen the photos, I was asked to go through a month-long back-and-forth by email and submit exactly the same evidence again. On another occasion, I had the impression they were actively trying to find damage, particularly on the windscreen, rather than dealing with the return fairly.

The final disappointment came when, after more than a year of regular rentals, I received an email informing me that because I had exceeded 18 rental days within a 30-day period, Green Motion would no longer accept my future short-term reservations.

The biggest issue is not the policy itself. It is the lack of transparency. This restriction is not clearly disclosed during the online booking process through brokers, even though customers are making and paying for non-refundable reservations based on the advertised price.

If Green Motion does not want frequent customers using broker rates, that is their commercial decision. But customers deserve to know that before they book and pay, not after months of loyalty.

After more than a year as a regular customer, I have taken my business elsewhere.

Disgusting service. I didn’t have a credit card and had to pay additional £60 which totalled up to £120 for renting the car. Petrol tank was almost empty.