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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers had a great experience with this company. Customers truly love how easy the product is to apply and appreciate the pleasant natural smell without harsh chemical fumes. People frequently mention that it covers gray hair effectively while leaving their locks feeling exceptionally soft and shiny. Consumers also praise the highly responsive customer support team for quickly resolving issues and sending free replacements when needed. Some reviewers were not happy with specific shade outcomes, noting that certain lighter colors turned out unexpectedly bright, orange, or greenish. Additionally, a few people experienced color fading or hair dryness after use, requiring extra conditioning treatments to restore health.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how easy it is to apply without a strong... See more

Quality

Customers had positive experiences with quality, highlighting that the dye is easy to apply and leaves hair... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple, fast, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful... See more

Order

People report positive experiences with order and appreciate the ease of placing purchases. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using this product for 2 years now. Absolutely love it. Very easy to apply, excellent coverage and washes off skin easy. Convenient and quick to apply and no toxic smell that makes you cough with... See more

Rated 5 out of 5 stars

I recently tried this hair shampoo colour, and I couldn’t be happier with the results! The shade turned out exactly as shown on the box/swatch, rich, vibrant, and full of dimension. My hair looks... See more

Rated 5 out of 5 stars

I absolutely love this! I had originally chosen a shade too light and once I contacted them they were so helpful and sent me the correct color to try. I normally hate colouring my hair because it’s... See more

Rated 5 out of 5 stars

Probably the best product out there, hated using many product with strong smells of chemicals, especially around my moustache and beard. The colour result wasn’t great. Come Helahair I was amazed at t... See more


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4.2

Great

TrustScore 4 out of 5

209 reviews

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No history of asking for reviews

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4.2

All reviews

(209)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product, I have been using this shade (Auburn) to cover my gray hair and it does the job perfectly.
I recommend 💯.
Also, the customer service is fast responsive and efficient.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have used the ginger Hela for about a…

I have used the ginger Hela for about a year now. It’s really improved the condition of my hair, it’s lasts a while but so easy to top is the colour as and when I need. I often get compliments on how shiny it is now after years of permanent colouring x

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased the dark brown with high…

I purchased the dark brown with high hopes that it would give me a great all over colour (on medium brown hair) and cover my greys. It DID NOT DO EITHER. The first time I tried the colour, I left it on for 15 min. I decided to try it again a few weeks later and left it on for 25 min (suggested for black colour) and got the same results. I have requested the address to send the product back for a full refund as promised, but no response.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with my order and the customer service response and communications was very good and timely. They resolved my issue quickly.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

HELA hair is a great alternative to…

HELA hair is a great alternative to traditional hair dyes. It is mild with no offensive smell, easy to apply and does not have to stay on your hair for as long as other permanent dyes. It leaves my hair soft with a realistic red brown color. I have tried mixing it with the Ginger color but the Ginger has a lot of orange in it. The Ginger works well though for highlights

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Worth it!

I love it. Its easier, less messy and feels healthier for my scalp than store bought hair dyes. A great solution at a good price point. Worth it!

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware!!!🔥🔥

I was using Nova hair products and I was told there were too many dupes coming around for Nova so the original proprietor changed their name to HELA hair. I've been a long time user and was very happy with the prior results. I don't know what happened recently but I used their products and my head was burnt my hair was shredded my hands were dyed completely and my shower stained, by temporary color??! Too many knockoffs with this brand, buyer beware. What it did to my hair and face was unbelievable I will never go back, such a shame it was an amazing product, too many dupes. I even received my last order in a nova box with Hela hair products inside. Guess I have to wait 6 months for this mess to clean up. My marble sinks were also stained, which was never a problem with the prior product called Nova which you'll look that there are many other places with the same name which is ridiculous. They expect me to return the product on my dime while they destroyed my hair. The original product you didn't even need to use gloves it was so gentle and amazing and it washed out within weeks. I don't know what was in this product but this is a mess. I now look like an alpaca with stained ears and neck and burnt scalp😡😡. I was just told but an anonymous subscriber that the real Nova hair is purchased through the website trynovahair.com
I don't know what to believe anymore 😭

UPDATE! I was sent this email by the company as long as I removed my review

"As a gesture of goodwill, we’d be happy to issue you a full refund. If you’re willing to remove your review, please let me know, and I’ll process the refund right away.

Your satisfaction is very important to us, and we appreciate your time and understanding.

Let me know how you'd like to proceed."
I will not remove my review! I lost quite a bit of hair, I also have to fix this colored mess next week! I Can't wait to see how much that will cost 🤬

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

I love how easy it is to use

I love how easy it is to use. I have never done the salon coloring because I don’t want to commit to the expense. This is a great option instead. I did struggle with finding the right color. I have more of a chestnut brown colored hair, and I tried the dark brown, which had too much red and then tried the black brown, which was too dark. I ended up having to mix the two to try to get something similar to my true color. It’s still a little on the darker side but it’s better than I expected.

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

I love this product so much!!!

I love this product so much! I have extremely hard to color gray and I hate paying salon prices or mess with severely toxic home hair coloring products. This is SO EASY! No heavy smell, and my hair comes out with a few highlights! WOW! Looks AND FEELS RICH! It does take a bit long to arrive in the mail so recommend ordering a few at a time. I use DrK Brown.Easy to rinse off in shower, having a back that’s going through PT appts I APPRECIATE the ease. HIGHLY RECOMMEND!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had been using a popular drug store…

I had been using a popular drug store beard dye over the past 6 or 7 years. It's a chemical dye and sometimes irritated my skin for a day or two after application. I had yearned for a natural dye without ammonia or other harmful agents and came across Hela (formerly Nova). I first ordered the medium brown, hopefully matching my colour from the store brand I had been using with the same stated tone. However it was too light and reddish and didn't really do much to mask any greys in my beard. When I contacted them they immediately offered a full refund or to try a darker shade and I chose the brown black and it was perfect! It looked natural and didn't irritate my skin and it's kept the colour even better than the previous brand I had used for years. I will be buying this excellent product for years to come. Just be sure to go a shade or two darker than your previous dye brand to ensure the best result! (IMHO) One more thing...the format of the bottle dispensing both the colour and developer in equal measure is soooo much better than the little tubes of the previous product I had been using!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product, finally i have found something which colors my grey outgrow perfect in the exact color as my own hair. Before i tried Polar hair but my hair got a orange flow, very happy with this one!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product! I accidentally tried one of the fake ones before this and it left my hair very red instead of medium brown and dry and brittle…it also smelt terrible. HELA Hair is exactly as stated. It’s easy to use. The colour is very true and smells great. My hair feels soft and smooth. Even my hairstylist noticed that it was healthier on my last visit instead of brittle like before. Love it. Great customer service too !!

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the product for my beard…

I ordered the product for my beard after reading positive reviews however the dye stains on the skin are not washed out even after using soap unlike my previous dye from other brand that didn’t have this issue.
Reverting back to my old dye product.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Happy

I am very very happy with the way this makes my hair feel!!! I am working on the timing to get color just right but
Overall so happy how this is working and it’s so easy!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use.

I purchased this product because of the ease of use and it was exactly that very easy to use. I keep my hair very short. So I have to dye my hair more often which makes this product extremely convenient. It also works very well on my beard. The bottle lasts me a long time. Because it doesn't take very much product for me to dye my hair.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use. Great gray coverage

Ordering was easy. Convenient tracking. I've been a box dye user for almost 35 years, and this product is far superior. I'm 100% gray, and the Brown-Black dye covers completely, no brassyness. Just true color. Easy to use, no mixing.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

From fried bleached hair to soft, beautiful blond

I have very fine hair that breaks easily. After years of using box bleach leaving me with a head full of dried out hair, I saw an ad for Helahair and thought I’d give it a try. It is fantastic. My hair is a soft blond and the gentle formula has nourished my hair. It’s so easy to use. I’ve been telling all of my friends to try it!

June 1, 2026
Unprompted review

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