Polar Haircare Reviews 

7,224
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 6,230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the hair dye for providing wonderful, natural-looking color coverage that effortlessly conceals gray hair without leaving behind any unpleasant chemical smells. People find the shampoo very simple to apply at home, making the entire coloring routine remarkably quick and completely mess-free compared to traditional options. Though some customers experienced minor issues with specific color shades not turning out as expected or failing to fully cover stubborn greys on the first try. A few reviewers also noted encountering mild skin irritation, temporary staining, or noticeable hair dryness after using the formula.

What people talk about most

Product

Clients share positive opinions on product, highlighting how easy it is to apply and how well it covers grays... See more

Quality

Reviewers mention positive feedback about quality, noting that the application is easy and leaves hair... See more

User experience

Users describe positive interactions with user experience, highlighting that the application process is... See more

Order

Customers had ambiguous experiences with order processing and delivery times. Reviewers noted that orders... See more

Value for money

Reviewers highlight ambiguous aspects of value for money. While some consumers express extreme frustration,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its still early days for the product but happy so far...firstly delivery was pretty quick and efficient.. My first application, I'm generally all over white on top with grey sides. The polar colour m... See more

Rated 5 out of 5 stars

The product is great and the customer service is even better. After using the shampoo, my hair is very soft and much more manageable. My stubborn greys resisted, so the application definitely didn't... See more

Rated 5 out of 5 stars

Won’t use anything else now. Nice and easy to apply, wait up to 20 minutes and then wash off always covers my greys and makes my hair feel very soft and shiny, the best it’s ever looked. The only... See more

Rated 5 out of 5 stars

Well I bought the light brown shade at first and didn’t get great results as it came out a bit orange/reddish, but as most companies say choose a shade lighter etc, I went for the Dark brown next and... See more


Company details

  1. Hair Product Store

Written by the company

Polar offers a natural and safe way to cover gray hair and beards in just 10 minutes, all from the comfort of your home. Our easy-to-use dye shampoo nourishes your hair while providing long-lasting, mess-free results.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(7,224)

6,397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Works great

Works great - love the color and the conditioner is awesome- will definitely be buying more

August 26, 2026
Unprompted review
Rated 4 out of 5 stars

Just one use so far

Just one use so far. Covered some Grey. My thick hair needs a lot more than the directions of 2-3 pumps! Will try again in a few weeks.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

I love the product.

I love the product.. the color looks great and I don’t have more the allergies from the strong and artificial products! Thank you so much

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE

I just got done paying off the polar hair dye shampoo. Dark brown just like the color I get at Sally's Clairol is dark brown well this effing shampoo turn the top of my hair brassy red and yellow! Even transferred to the towel I put in my hair after rinsing. Oh it's not all out cuz when I washed my hair after? All little brown particles came out. I'll email them can't get in touch with them luckily I played through Klarna and they should be able to help me. Although I'm over the 30 days I literally just opened it 10 days ago. I would rather have the grays than orange yellow on top and dark brown from the middle of my head down. So one way or another I will get my $44 back. Reading the reviews I wish I read it before I purchased never would have bought it
IDK ones but if your brunette beware if you have red undertones that's what your hair is going to look like with a little mustard color in it

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Polar Haircare already has 20,000+ five-star reviews for its hair dye, so clearly people know the product works. But I really wanted to take a moment to recognize something that deserves just as much attention: their exceptional customer service.

I had an order arrive with a couple of products damaged in transit. I emailed Polar with photos and received a response within 11 minutes. They were kind, professional, incredibly responsive, and immediately worked with me to determine exactly what had been affected.

There were no hoops to jump through and no frustrating back-and-forth. They located my order, communicated clearly, and immediately made it right. My replacement order was created almost right away at no charge.

The products were actually for my 74-year-old mom, who genuinely loves them, so I especially appreciated how quickly and thoughtfully everything was handled.

Shipping damage can happen to any company. What really tells you who you’re dealing with is how they respond when something goes wrong — and Polar absolutely exceeded my expectations.

Great products may earn a first purchase. Customer service like this earns loyalty. ❤️
Sincerely,
Anna Maria Gamus

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

I used the Red Polar Haircare shampoo…

I used the Red Polar Haircare shampoo today. My hair was a faded red/brown color before. It did take quite a bit of shampoo to cover my entire head. After I rinsed it and dried it I could definitely tell a difference. I will definitely use this shampoo again and I do recommend it.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Polar shampoo

Polar shampoo, worked beautifully. Its been two weeks, and my grey still its showing. Ive gotten many compliments on my brown hair, and it blends very nicely with my complexion. Im happy.

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

I love this product

I love that this product doesn't have the harsh chemicals nor the smell of traditional coloring I have silver coming in around my face this product blended very well with my hair I love its only 10 minutes you can actually use it in the shower while shaving your legs ect I wish they had a travel size to take on vacation I will never use a box coloring or salon again

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

I love this alternative to the GDS…

I love this alternative to the GDS brand because Polar has a better improved lather to dry hair. No mess, no stain, only 10 minute wait, no toxic odor. Purchased 3 bottles and received free conditioner. Love the conditioner and a little goes a long way.

September 3, 2026
Unprompted review
Rated 4 out of 5 stars

I was really skeptical

I was really skeptical, but I tried it out along with my brother and it works fabulous! It's quick, covers the same as the $25 box color and lasts so far it's been two months and still looks good. Point being if you need a quick fix it's so fast and lasts. Also have enough for 3-4 more shampoos. Money saved!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I am absolutely thrilled with your dark…

I am absolutely thrilled with your dark brown! I am 💯 grey and have been coloring my hair for years. I was skeptical because it sounded too good to be true and I have bought other products that ended up in the trash or sent them back. This stuff is amazing! I love it. I got some for my two daughters and have turned a few others on to it. Also, I gotta tell you how happy I was when I had to email cuz my last order was wrong. Your people got it fixed right away and were amazing about it! Thank you!!! Yours for life :)
Linda Paoluccio

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

It does the trick to cover

I love getting my hair done but put it off to maybe 3 times a year but of the cost. The in-between my grays get really bad and the only spot I have them are of course the top of my head. This will really help between my hair change from summer to winter and winter to summer where I have no choice but to put my hair up.

September 5, 2026
Unprompted review

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