Mr Duncan Sands

I was initially unsure about booking our flights through a 3rd party rather than directly - but I couldn't have been more wrong.
Our booking was for 10 people, including kids, flying to Florida - and from my initial contact with Lloyd, I couldn’t have been more impressed.
He found us perfect flights and at a price much cheaper than booking directly….and the booking and confirmation process was so simple too.
Hugely impressed and these guys now carry my unreserved recommendation.

We’ve just moved into a new house and chose Online Bedrooms based on the very strong reviews.

I consider myself a pretty competent DIYer but this was a whole new ball game.

It is most definitely NOT a flat pack !!!

Firstly, the instructions are close to pointless and you’re constantly referred to YouTube videos for guidance.

The panels have names that do not correspond with the order/design or with the useless instructions and we ended up taking literally hours trying to work out what panel was what.

They didn’t initially include a full length top shelf that we’d ordered (not in their standard spec) but once this is fitted the top plinth can’t be attached - or if you attach the top plinth, the full length shelf can’t be fitted.

It probably took us 3 days overall to put the entire wardrobe together - and in the end, we were so disappointed with the end result, we’ve ripped it out and will start again with a company who we’ll get to supply AND FIT.

My recommendation is that unless you are a VERY competent DIYer and prepared to do a lot of ‘fettling’ - either give these guys a miss - or get a professional to assemble for you.

These are not for the feint hearted !!!!

Ordered on Wednesday evening. Received delivery notification on Thursday afternoon. Delivered Friday morning. Can’t ask for more than that.

We have just moved into our new Barratt home and credit where it’s due - everyone involved has been really impressive,
The Sales and the on-site aftersales team - before, during and since our move, have been superb.
We’ve had very few issues during the entire process, but the ones that have cropped up have been dealt with quickly and efficiently.
A special mention to Stella and Jatin in the Sales team - and Joe for on-site support. All have excelled.
This is the first house we’ve bought for 30 years - and these guys have helped enormously in making this a ‘relatively’ stress free experience. Thank you !!!

Jamie has just completed his snagging report on our new Barratt house.
He found 69 areas that need attention.
Thankfully, the vast majority were minor cosmetic issues - paintwork - scratches- sealant etc…..but his attention to detail was very impressive.
I can honestly say that we wouldn’t have spotted most of the issues Jamie did.
The bigger issues - front door out of line, radiator not straight, hairline crack on shower tile, chip on cistern, dishwasher not correctly fitted, wrong fuse in boiler switch - are all very easily fixed - but again, we almost certainly wouldn’t have spotted them.
What is equally impressive is the fact that by the time we saw this report, Jamie had already shared it with the Barratt Site Manager - and they’re already on with dealing with them.
Anyone pondering whether to spend the money on Jamie’s services - don’t hesitate - spend the money. It could very well be the best investment you ever make !!!

We order from TLC on a regular basis and the speed of delivery is always superb.

We receive an instant order confirmation. Within 24 hours we’re told the order is on its way which is then duplicated by the courier company.

Then within 48 hours of ordering, we’ve got the order - every time !!

This is the first house we’ve bought for 30 years - so we were apprehensive anyway, but also unsure about what plot to focus on.
Stella was superb - incredibly patient with us, never putting pressure on us, but always helping us to decide by answering our multiple questions and concerns.
End result - we made the reservation yesterday and are very happy with our decision. Thank you Stella and well done Barratts.

Ordered 2 pairs of work shorts on 1st May.
After 2 weeks of waiting, no shorts were delivered and TTC were unable to tell me where they were.
They responded relatively quickly to my questions, but just kept saying they were on the way - and within their published delivery timeframes.
Eventually, I gave up waiting, cancelled my order and requested a refund.
To date, after multiple messages which are responded to with I think AI generated responses from Krysta, I’m still waiting for my refund.
This company are a shambles and I would strongly recommend they be avoided at all costs.

Fitted at 7.15pm - which was really helpful

Amazing service from these guys.
Messaged them last night to ask for help with an intermittent fault on our Worcester Bosch boiler.
They rang first thing this morning and then visited and fixed the problem.
Really pleasant guys too.
We couldn’t have hoped for a better service. Highly recommended.

We regularly buy cable ties from TLC. Good prices and next day delivery. What’s not to like.

Quick. On time. Good comms. What more do you want?

Bought a new (well used) van for our business almost 3 months ago. The dealer warranty is about the expire and so I wanted to extend.
Happy with quote/cover etc….chose level of cover and tried to purchase.
Wanted to pay by DD but system won’t accept payment from a business account.
My cover is for a VAN. It’s surely unlikely that too many private individuals will buy a van.
Having offered a policy for a vehicle that is probably going to be used in a business, it must make sense to accept DD’s from a business bank account???
That aside, very happy with service snd warranty.

Product and price great. Next day delivery. What more can I ask for?

I ordered an incorrect item and needed to return it. Leisure Outlet we’re excellent in managing this. I’m always wary when I need to return anything and the companies reaction is always telling. In this case, I needn’t have worried. 10/10.

Stunning location. Fantastic cottage. Amazing facilities. Brilliant host. Totally recommended.

Canvassers called recently and we thought we'd try them. Then read reviews with others saying how difficult it is to cancel - so we decided to cancel before we even started. My wife emailed them and received a reply to say we had to ring to talk to them. I then rang and was subject to a very rude individual who wanted to challenge and push back on my reasons for cancelling. I can understand them wanting to know why, but once I've told them, I don't expect to be aggressively challenged on my reasons. I can imagine lots of people finding this very uncomfortable and probably not cancelling. If just made me all the more determined !!

Very impressed with the COVID secure click and collect process.
Arrived at store - notified them via app - opened boot - assistant put item in boot - drove away.
All over in 2 mins. No contact with anyone.
Well done !!!

Efficient quoting process with good knowledge of stock and products.

I ordered 4 x football tops as family presents, but they didn’t have any of the items in stock. I finally had one delivered and eventually, after many, many emails to Customer Services (😂😂), I received a refund for the other 3 items.
I’ve now paid more elsewhere for these items, but received them within 48 hours. You get what you pay for !!
If everything works, Sports Direct are fine - but if it doesn’t - they’re a nightmare !!!