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About DialAFlight
Written by the company
- Calls answered LIVE in FIVE seconds
- Good old fashioned customer service
- Best value for money deals. £376 million of buying power
- Expert personal Travel Managers
- Your travel plans automatically updated on the DAF app
- 24/7 emergency helpline
- Triple protection for client money. ABTA, ATOL, Trust Account
- Insider knowledge. Access to fare classes you will never normally see
- Any Air Miles automatically added
- Your bookings help thousands of underprivileged children learn to read
The company brave enough to ask for reviews AFTER customers have travelled...
Written by the company
- We ask for reviews AFTER a customer has travelled. So you get an insight into their whole experience.
- Were our staff friendly and knowledgeable? Did everything work out OK? If anything went wrong while you were overseas were you happy with the way we handled it? Did you need help from our out-of-hours team?
- Many companies ask for reviews at the time of booking. Before they have travelled. When most people are happy!
Contact info
Queen Elizabeth Street, SE1 2BT, London, United Kingdom
- 0330 159 6120
- www.dialaflight.com
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Fantastic Holiday
Dear Ryan
Thank you so much for booking our holiday to Malaysia and Istanbul. It was honestly one of the best holidays we've ever had!
From the very beginning, you took the time to understand exactly what we were looking for and put together a package that felt completely tailored to us. Every recommendation was spot on, and it was clear that so much care and thought had gone into planning every aspect of our trip.
Everything was incredibly well organised, from the flights and hotels to the transfers. Every connection ran smoothly, and knowing everything had been arranged so carefully meant we could simply relax and enjoy ourselves without having to worry about any of the logistics. It was the first time we've had such a completely hassle-free holiday.
The hotels were fantastic, the itinerary was perfectly balanced, and the whole experience exceeded our expectations. It really felt like a bespoke holiday rather than just a standard package, and that made all the difference.
Thank you for all your hard work, attention to detail, and the genuine care you put into making sure we had an unforgettable experience. We wouldn't hesitate to book with you again and will be recommending you to all our family and friends. We can't wait to start planning our next trip with you!
Thanks
Patel Family
Paige was great
Paige was great, from the first phone call to when i got home . i travelled to Sweden Finland and Norway to see the midnight sun , amongst a lot of other things .
Paige took me through every thing , got the booking and flights, all the paper work ,.made sure i was booked in at Heathrow to go out and did the booking from Oslo to come home .
Paige is an absolute star and a great asset to any company.
really enjoyed what she did for me , no worries ,.
Great company to deal with
The attention from Curtis at DialAFlight was very timely. Even if he was not available, there would be an acknowledgement from someone there in the meantime. It definitely takes some of the stress out of finding flights, as well as having the assurance that someone has your back if a problem should arise. A nice company to deal with.
Great trip organised seamlessly by Lauren
We were introduced to DialAFlight and in particular, Lauren by friends who had also used her to help with their hols. From the outset she was so helpful and very knowledgeable and guided us enormously with our holiday in the USA. She booked flights and car hire and each step was seamless and so very easy. Professional, attentive and so easy to communicate with, we would have no hesitation in using her again! Thanks Lauren!
Fantastic Service
Having never booked/arranged a holiday aboard on my own before, Ameila took all the stress away and helped arrange a holiday for our family to Australia to visit family.
Providing us with all the options available to us and advise nothing was too much and all queries were answered.
Amelia's colleagues were also very helpful when I contacted DialAFlight with queries. I will certainly be using DialAFlight for future holidays
They saved me £2000 vs my previous agent for the same holiday.
I've used Dial a Flight 3 times so far and the long haul bookings are most impressive. The savings to St Lucia, where we have been many times, exceeded £1000 vs my previous agent. Not only that they saved me another £1000 by monitoring flight prices and suggesting I move my holiday by one day and take advantage of the lower prices than previously booked. Can't say better than that! Talk to Freddie Mortimer.
Competitive price
Competitive price. Professional service. Human touch and follow up.
Excellent service and price !!!
I was initially unsure about booking our flights through a 3rd party rather than directly - but I couldn't have been more wrong.
Our booking was for 10 people, including kids, flying to Florida - and from my initial contact with Lloyd, I couldn’t have been more impressed.
He found us perfect flights and at a price much cheaper than booking directly….and the booking and confirmation process was so simple too.
Hugely impressed and these guys now carry my unreserved recommendation.
First class service
Booked flights to Brazil with Marco Verner from Dial a Flight. Booking process was very efficient and helpful.
Good communication leading up to our flights. I would have no hesitation in recommending this company. Really first class service
USA flight
Hi Alex took the hassle out of searching various websites for our trip. Always quick to get back to you. Would highly recommend.
Fantastic service
Shelley has booked my flights for several years now, being the best in the business in my view. Always available to help with great efficiency and endless patience. Thanks, Shelley!
Becky is brilliant
Becky is brilliant, no hassle and quick. Allways use her
Excellent Service throughout
Excellent this is the third time we’ve used Dial a Flight and the first that included accommodation. They really listened to what we were after and what our budget was!! 100% recommend Saf Patel and is team!!
Amazing holiday too!!
Dialaflight have been brilliant yet again!
Dialaflight have been brilliant yet again! Dennis ensured we got a good deal on return flights to LA and the whole process was handled efficiently. As always, we appreciated his call a couple of days before the start of our trip. So nice that the team check in to make sure everything is ok and to see if there’s anything else we needed before we left. Thank you again!
Marty at Dial A flight arranged our…
Marty at Dial A flight arranged our taylor made tour to Trinidad and Tobago and then to Bermuda via Newark.The flights went smoothly and we had a wonderful family reunion in Bermuda. Trinidad is not quite geared for tourism so finding taxi service is difficult. A local company called Island Experience provides good service to all tourist attraction sites.Thank you Dial A flight for arranging our holidays.
We have used Dial a flight for many years …
We have used Dial a flight for many years and booked lots of holidays with Stacey Rayner. Stacey always goes the extra mile offers great advice & recommendations. Certainly the best customer service we’ve experienced in the travel industry. It really makes the whole booking process a pleasure. She booked our trip to the Maldives & Bahrain in January and we’ve
just booked two more holidays with Stacey. Thanks again Stacey we are so looking forward to them.
Travel using DialAFlight
I have used DialAFlight and Greg Mountford for many years and have always had excellent customer service. Haven’t needed their emergency number, but very happy it’s available 24hrs.
Will continue using them in the future.
Excellent advice and customer service …
We've used DialAFlight for over 10 years when booking our flights to Singapore to see our family. The service is excellent and knowing they are available 24/7 incase of an emergency whilst we are away gives us peace us peace of mind. I would not hesitate to recommend them.
Poor customer service
Answering your reply
We did contact you while on holiday, check your phone logs, we got told there was no one there to help us !!
You are the experts not us.you booked us into a wedding venue !! Like I said you really do need to address your customer support. We feel totally let down.
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