Anon.

Still waiting on a price match enquiry after a week. If you can’t do it say so, then I don't have to miss better value elsewhere waiting on you. Disappointing, especially with so much yak about what you offer…

Sent email to try and adjust order but no reply or response now it’s delivered. They seem happy to sell but not happy for returns or refunds. Still Waiting for response a week later….good product tho.

Poor communication and avoidance.

220v kettle shipped with euro plug, no adapter, 7 days of emailing for no response.

Response came, I can return the item if I pay, otherwise that’s what it is...

Purchased from .co.uk website and with no currency conversion.

Rubbish all round. Avoid at all costs.

I did revert to your sales department, they still haven’t responded, 9 days now...

Thank you for allowing me to reinforce your poor service.

Cost effective, quick, good job all round.

Excellent as always, prompt delivery, no stress. Exactly how inter web shopping should be 👍

stock status is not often accurate. Don't trust 'in stock for delivery' status, this means its a supplier fulfillment and not in line with what youre expecting. My next day delivery was 3 days later.

Not really good enough in this day and age. I woudlnt have minded if I known i could have ordered earlier, however customer services are also slow so info is belated also. Will seek another supplier after it cost me another £60 to being my joiner back to fir the sink as he had left my site. Dissapointing really.

Bought Davinci IQ in October. Im on my 4th replacement unit so far - all the same problem, oven failure, its a poor product to be honest and Im not even a 'hard user'. This last one has taken 3 weeks to get back to me from Kent (not here until tomorrow as well) so about 175 miles. I had to chase constantly, 6 emails, phone calls that dont get answered and obnoxious staff when challenged about the poor service. Excuses, fluff offs & rudeness...

On top of that if you dont ask for the warranty return postage THEY WONT TELL YOU its refunded and THEIR ITEM CREDIT COVERS THIS, SO ITS EXTRA CASH FOR THEM IF YOU DONT ASK.

Product - poor
Customer Service - even worse.

Customer transparency - non existent.

Shop elsewhere if you can

These days you can go direct to the supplier for polite and grateful customer service. IQ comes from Holland, 3 days on delivery so just 1 more day than Namaste/EDIT.So do PAX...

DO NOT SHOP AT NAMASTE OR EDITUK - be warned.

This is the second such review in under a year, so I should have learnt my lesson...I have now.

Arrived on time, but postage expensive for a small package. Seems like an OK product but still testing. Early results promising.

Always pretty good...as long as its not glass!

I had just about blinked after a weekend purchase before it arived on the monday.

Fast, well priced - obviously customer orientated.

Fairly good to be honest. I would have given 5 stars if the chap could have given me the info I needed, he didn’t have it to hand and it was regarding a refund. They were also a bit slow informing me about their inability to fulfill my order.

They were polite, and helpful otherwise. Really would have liked to give 5 stars.

Feel let down

What email should I reply too Stacey? The email you mention is a no reply address.

Although your response does sound very good to anyone reading it, you have no intention of addressing, just like your branch when i was there. As I said then, poor, very poor indeed.

Generally difficult with conflicting policies. Don't buy glass here, regardless of what they say, they will not take it back regardless of fault and you wont get your money back either, just a 15%, discount off your next order if you're lucky. Obstructive and unhelpful, on 3 separate occasions.

And they used to be so good as well. Disappointing. We have all migrated to new suppliers.

Despite the comment(s) below, no one from EDIT has contacted me, offered me anything or tried to fix the problem. They will however try to tell all you future shoppers they have. I also emailed directly again this week to see if someone would address the issues, but sadly no one responded in any capacity again. They do however answer sales enquiries immediately!!!

I would stay away from this company to be honest. I have no need to be bitter, or salty just honest.

some items are really not very good and with a non return policy on glass makes it expensive to shop with this company.

Yes the rep did come back, I explained and never heard another word....

Good all rpund

Communication can be a bit slow, especially when you only have 14 days from purchase, to return - taking in postage times can be tricky. Very fast delivery, next day for mine, and both orders gropued when made seperately. Will definately use them again.