Sinks.co.uk Reviews 

I wish I had read reviews of sinks.co.uk before ordering because they are as diabolical as most customers say that they are. Long story short and multiple unhelpful emails with customer services: I ordered c.£1.5k of FRANKE products all from the Mythos range. They arrived and once installed I realised one of the accessories didn’t fit, I contacted sinks.co.uk who didn’t believe me that the accessory didn’t fit and wanted me to send photos - which I did. They had no product knowledge as the accessory they were selling was the wrong product for the range, sinks.co.uk have since changed the wording on their website to reflect this.
They then came back to me to say 28 days had lapsed so it was now a none return and even if I did return it needed to be via their own courier which would be £50. I responded to explain that I had ordered the products 5 weeks ago but they only arrived 26 days ago so still within the return period. Sinks.co.uk then suggested I sell them on eBay.
This is over the time period of around 10 weeks as customer services takes so long to respond.

It feels like the starting position of sinks.co.uk customer services is to be as abrasive, unprofessional and unhelpful as possible. They have absolutely no intent on allowing customers to return products. If you are a customer of sinks.co.uk and there is a problem, it will be you who is in the wrong.

During this I contacted FRANKE directly with the correspondence. They were really helpful (and apologetic for the behaviour of sinks.co.uk) and replaced the product for me. The cost of postage was £15.

I’ve never experienced such terrible customer service as sinks.co.uk have provided.

Just on the phone with the most pretentious young woman (I asked her name but I think she just made up the name 'aggie'on the spot) who has just corrected me on my pronunciation of 'Franke' sinks and then began sighing dramatically everytime i asked a question. I wouldn't buy from them judging from this unpleasant customer service.

The tap looked beautiful online however I never received it. Evidently it was left on my doorstep (not hidden nb. I live in London) where it was stolen. I was not notified when it would be delivered - so I did not even know it had gone missing. When I followed up a week after placing the order, I was told it was out for delivery and would arrive that day or next. It did not. Two days later I followed up, and was told it was delivered a week ago.
I explained I had a plumber booked - I would have to buy it again (no fault of mine) but would they at least be willing to give me a discount given no delivery date was given, it was their courier's fault, and their delivery misinformation above. They ignored my request saying it was delivered. USELESS customer service. I never leave bad reviews, appreciate we are all trying to make a living, but I have no choice.

Bought a tap. Needed to return it. Been trying for two weeks. Get daily message from Dhl (not DHL) saying they will collect. They never do. Will try to post the tap back. See what happens. Have little confidence in this company.

We ordered 3 taps intending to review at home, select 1 and return the others.
Delivery was prompt and the taps arrived as expected.
However the return process was a nightmare.
Not only do they insist on using their own disfunctional return courier, they charge an excessive fee and the whole process took months.
Once we finally had got both taps back to them we had £60 deducted from the refund even though we had sourced and paid for the courier.
Do not use this company if you can avoid it.

I wish I could give 0 stars.

I honestly cannot believe this company are still trading based on the shocking service I've received.

We bought a composite sink from them based on the promise of free next day delivery. After 4 days of ignored emails and still no sign of the sink, I was promised it would come the next day after I threatened to contact trading standards.

When it then still didnt arrive the next day, I was told that due to 'unforseen circumstances' it would then be delivered after the weekend.

I asked them to cancel the delivery as I had purchased the same sink from another company, which wasn't done, meaning I had to refuse delivery and the parcel would be returned to the sender.

It's since taken another 16 days for them to contact me back regarding refund after I threatened to do a charge back through the bank.

Avoid this company at all costs.

Clear fault in the chrome coating of the taps. Ordered Perrin and Rowe kitchen tap and rinser. Arrived promptly the next evening (Friday). I opened the package immediately and spotted a clear fault in the chrome. It has not been quality checked before despatch. I have sent them an email and I will wait to see their response on a return and replacement. Good news they sent me a returns label and got a replacement the next day. With thanks to Gill who organised it all. That's why I have increased my rating.

very poor service and communication .
ordered items which didn't turn up until I chased them to find was wrong ,I was told be handling charge to return items plus £ 30 collection fee for a small box . after items returned still waiting for credit back after 4 weeks

I purchased a Franke Olympus J-Spout Kitchen Mixer Tap Chrome from sinks.co.uk.

However, unfortunately the tap was damaged in transit, meaning that one of the tap levers had broken.

I called the company immediately, and spoke to a customer service person called Billy.

I emailed pics to him, and when I called him a minute later he had already viewed my email!

Billy was apologetic and he said to just dispose of the broken tap and that he would arrange for a new one to be sent immediately.

This I received today (24 hours later!), and this one was perfect.

Thank you Billy, for sorting out my problem so easily & efficiently.

This is the fourth item that I have purchased from this company in the past four years - (two Franke taps & two Franke Maris large sinks).

Each time I have had a great experience. Fast delivery & brilliant customer service. I cannot blame the company for something which was damaged in the post!

I ordered two sink/tap packages and received them very quickly with good communication on delivery. One sink was damaged on an edge and I sent photos to the sales email and followed with a call. They take up to 48 hours to respond to emails, so I waited a while and then called. They were super helpful and dispatched a new sink right away, which arrived in 2 days and was perfect. Overall, although one sink was damaged, the process and follow up to rectify it was faultless. The damaged sink was packaged and sealed, so likely occurred from poor packaging at source (Franke).

I purchased two Franke sinks and one arrive damaged due to an issue with manufacturing. I was offered some money back, but decided we wanted our new kitchen to look right. We requested a replacement and it was dispatched same day. Excellent customer service, I would use again.

Had a Franke sink for 15 years or more , this one is so thin it bulges when you runs the instant hot water tap into it, very poor quality, bought a Franke sink as the last one was excellent and lasted so long only changed it due to new kitchen

Avoid. For you own mental health and wellbeing. If you have to return something prepare for it to take 40 days for it to be completed.

Absolutely shocking customer service, incompetence doesn't even come close. If I could give zero stars I would. E-mail communications consistently ignored and the agent was always unavailable when I called. On the first attempt of returning the item, the Customer Services Agent didn't bother to send the courier returns label, so courier turned up and couldn't take the item. Same agent then booked a 2nd pick-up during a period when I said there would be nobody at home. In total, it took 4 attemps to get the item collected. I was promised my refund ( minus 20% - what this is for, who actually knows ) would take up to 10 days to be in my account, to date it's taken over 17 days. Promised today they've processed the refund and the money should be in my account in 3-working days. It's a Friday afternoon so we're talking the middle of next week which will add another week to this fiasco. I will definitely not use this company again and just wish I'd read the reviews before I ordered my item. This matter has taken almost 2 months to be resolved which is absolutely ridiculous.

Sent a tap that was not new packaging all open instructions had stains and creases tried to return they said I had to pay so put a review up and then they said they would collect so sent back 24th March just had credit after 2 phone calls and email 24 April and is £13.50 less than I paid i suppose I have to pay to return second hand product 1 good thing they are very polite on phone but probably have no say in sinks decisions. Do not use

⭐️⭐️⭐️⭐️⭐️
I’m very pleased with my Perrin & Rowe tap.

After reading a few reviews about stock availability, I decided to call customer service immediately after placing my order. While some of their suppliers didn’t have stock, they quickly located one that did, and I was able to receive the exact tap I wanted at a great price.

The team was extremely helpful, friendly, and responsive throughout the process. Delivery was also very fast—I received the item the next day.

The product arrived brand new and in perfect condition. Although the box was slightly different from what I expected, it was clearly a genuine, unused item.

From my experience, many UK retailers don’t always hold stock directly, so I would highly recommend calling ahead to confirm availability before purchasing.

Overall, considering I received nearly 20% off, along with excellent service and quick delivery, I’m very satisfied. Highly recommended.

Still heard nothing about my query to replace my item . Received it but it’s the wrong colour - have emailed them and phoned them and written an earlier review hoping to prompt a response at least but nothing ! Think it’s time for trading standards .
The greater majority of negative reviews here are when stuff has gone wrong ( their fault or the customers) so there’s obviously an issue with customer service and I have lost my £400+ . The many many many fewer positive reviews are very very very largely when nothing has gone wrong . Think about shopping elsewhere - things go wrong when shopping online and consistently good customer service has to be worth deciding where to buy from .

I purchased a Franke sink and kitchen tap totalling just under £600 and both items showing in stock and available for immediate delivery. After placing the order and paying online, I was immediately informed the tap was not in stock but offered alternates that were all budget alternatives at a fraction of the price or I could wait for the ordered item but with no communicated expected delivery date.

They went ahead and delivered the sink but this was late and the box was opened and contents damaged although fortunately, the sink survived.

I replied to their email and rejected their suggested alternatives, none of which remotely matched the initial tap in style, quality or colour and requested an indication of the delivery and if this delay was excessive, a refund but after 2 weeks, received no reply.

Throughout this delay, both Sinks.co.uk and their sister company Taps.co.uk continued to advertise the tap as in stock and available for next day delivery.

I called their offices and waited in a queue for 30 minutes to be told there were further delays and that they have a practice of illegally advertising items as in stock when they all know they are not so demanded a refund, a refund they are now delaying in returning.

This company is openly breaking the law with Bait and Switch sales methods. Their customer service team are extremely unprofessional and the goods look second hand either due to opened packaging or filthy products.

Avoid this company and its sister companies at all costs because you’ll pay premium prices for second hand quality products or budget replacements.

As I type this review, they still have not refunded my account as requested so save yourself a lot of grief, shop elsewhere.

The beauty of a well made ceramic sink🥰

What a great service !! After sales care is superb thank you