Stratstone Reviews 

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Beware of this place , pay £500 deposit for 7 series to hold deposit, no everything go smoothly and finance company delayed pay out . Was in contact dealer every few days . I getting phones and emails with different persons and they putting pressure on me all time. I did explain that is out off my control and they should contact finance company . Situation get mad and sale manager ring me angry saying if I not pay money they will put car back on sale , Totally shocked how they speak with customers.
I was declined to not deal with them and requested deposit back . Money still not returned and dealer not responding to emails

Please aware off this dealer , they pretending to be BMW but they dealing Like from dodgy corner garage .

I will report them to trading standard and also put complaint to BMW uk

once again we have purchased a mini from the amazing team at stratstone mini doncaster. laura Straw and her amazing team have looked after my wife and i for the last 15 years.
we live over 3 hours away from the dealership but the journey is always worth it.
If you are looking for a new mini , or even a second hand then make sure you get in touch as you wont be disappointed !!

I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested to be contacted upon completion.

Very disappointing service experience

I’m extremely disappointed with my experience at this Land Rover dealership today.

My vehicle service had been scheduled with Service DEPT Staff, with a courtesy vehicle arranged. This is not the first time I have experienced a problem with courtesy-car arrangements. On previous occasions, I have turned up for a confirmed appointment only to be told that a courtesy vehicle was unavailable and that the appointment would need to be rescheduled.

Unfortunately, the same thing happened again today.

When I expressed my frustration about this recurring issue, I was then accused by a member of the service team, M..., of being aggressive. I strongly dispute that characterisation. I was expressing my frustration about a repeated failure in the service arrangements that had been made with me.

What made the situation even more disappointing was that a colleague sitting beside her then interjected and supported the allegation that I was being aggressive.

I found the whole interaction extremely inappropriate and upsetting. Customers should be able to raise legitimate concerns about repeated service failures without being labelled as aggressive simply for expressing their dissatisfaction.

I have purchased several new vehicles from this dealership, so I would expect a considerably higher standard of customer service and professionalism.

I have now raised this as a formal complaint and have also requested that the relevant CCTV footage from 11:00–11:52 on 7 September 2026 is preserved and reviewed so that there is an objective record of what actually happened.

I hope senior management will investigate this properly, including the recurring courtesy-car issue and the conduct of the staff involved. At this stage, I am very disappointed with the way I have been treated.

I am very satisfied with the service, Faye was amazing throughout the whole process. I was updated through every stage and the customer service was brilliant

Emma was a pleasure to deal with and a real professional credit other the organisation.

Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what efficiency. Thanks Mercedes. 😊

Bought my car from Christopher and couldn't fault the service. Answered all my questions honestly and made the whole process easy from the start to driving away. Car was exactly as described and valeted perfectly. Would definitely recommend and would come back again.

Good communication on progress of vehicle when in for servicing / repairs, lovely friendly staff and comfortable waiting area too

Staff friendly. Worked carried out satisfactorily

I purchased a brand new Range Rover Evoque Plug-In Hybrid from Stratstone Nottingham JLR. This is my 7th brand new car, so I know exactly what to expect from a premium brand — and this experience has been nothing short of a nightmare from the very first day.

First major issue: I specifically ordered the car with a black contrast roof — they delivered it WITHOUT the black roof. I paid for it, I ordered it, and it was missing — and still nothing has been properly resolved.

Second major issue: The seat covers arrived with heavy wrinkles and creases from day one. With under 2,000 miles on the clock, the seats already look like they belong in a 10-year-old vehicle — completely unacceptable for a premium Range Rover.

The most frustrating part? Land Rover UK headquarters AGREED to replace the seats under warranty — but Stratstone Nottingham REFUSES to do the work. They simply won't cooperate, won't book it in, won't take ownership, and won't help. I'm stuck between a manufacturer that wants to fix it and a dealership that just doesn't care.

All I get is endless appointments, delays, excuses, and silence. Nobody takes responsibility, nobody calls back, and nobody at Stratstone Nottingham is listening.

My honest advice: NEVER buy from Stratstone Nottingham JLR. If you want a Land Rover — go to ANY other dealership. Other Stratstone locations are good — but Nottingham is absolutely terrible. Premium price, zero quality control, and the worst aftersales service I have ever experienced. Avoid.

Every aspect was easy and relaxed from start to finish

Friendly, very professional worked really hard to find what I was looking for.

Thank you

Excellent service from start to finish. Ask for Ryan, he’s a first class salesman

Service Team sorted and arranged the recall work effectively and communicated with me throughout.
Lack of communication between the departments resulted in a delay in handing back my vehicle when I arrived at the dealership.

Avoid, avoid this garage!
This garage is the biggest disappointment for BMW. Long story short: took my car because broke down, after 3 weeks no communication, they lost my car in the garage, then they couldn’t repair it because they lost my key (which I had a replacement after 3 months), they managed to repair it after many more weeks, during the health inspection they found another failure which agreed to repair it, managed to sort it out after months because the insurance took its time, which I understand, completely lack of communication, emails not replied or after many days or week. Another failure was found, agreed to repair it, parts weren’t here so they had to be ordered, which I am still awaiting for them to reply my emails asking for any information. There is no communication among their staff, one staff say something, another say something different. It’s just a joke. I had to complaint to BMW UK which it seemed the started doing something but they just nothing.

Gave options for service date, everything was in time and updated emails genuinely appreciated and car returned washed and valeted

The staff member I dealt with, supposed to be one of the senior sales people was extremely rude. I do not recommend anyone to visit or buy a car from here.

So straightforward