Zalando Reviews 

Ordered a jacket for 1299 nok, where I paid 1250 nok with gift cards and 49 with cash.

Jacked was never delivered. Delivery service was notified about shipment, but never received it.

I notified Zalando 1 week after expected delivery was passed. They changed to returned, without any notification, with comment: "Your 49nok will be returned"

The 1250 nok in gift gacards used seemes to be lost. Cannot get in contact with them to rectify. Croked bast#^ds!

1) Not delivering in time
2) Not contacting before return
3) Stealing gift card money

Kiddo is really sad after this horrible experience

Stay away!

Zalando is known for the slow deliveries so I took premium delivery to my 2 last orders as it was promised to be done in 1-2 days. But even that did not help, the items from first order took almost a week to be delivered and looks like the same will be with the 2nd delivery. Customer service does nothing and is very reluctant even to admit there is a problem. So if you want your items delivered in readonable time I recommeend to order them from somewhere else. Zalando can not deliver in time in any way.

Their customer service has completely gone downhill. I still haven't received my refund, so I am taking them to court. I will never buy from them again.

Thought I'd try a different company to Amazon. So wish I had read the reviews first. My parcel is stuck at an Evri depot. Evri say contact Zalando. Zalando really don't care. Copy and paste replies telling me to wait a ridiculous amount of time, past when school starts which is what I wanted the items for. Spend your money elsewhere.

I have better chance of reaching Taylor Swift that any human in Zalando customer support. Kudos for making such a shitty system and monopolizing market. Wish you all downfall you deserve!

I made an order on 8th August with delivery time estimated for 12-13 of August. Still no updates as of today 17th of August.
Contacted customer service multiple times and they had 0 useful information and ended the chat conversations before I was ready for them to.

1 star review

I ordered two pairs of shoes from Zalando, both in my size, 14. They arrived separately: one pair in the correct size 14, the other in the wrong size 12.

When I contacted customer support, I was told to place a brand new order at my own expense and wait at least 14 days for a refund on the incorrect pair. No offer to simply send out the correct size, no arrangement to collect their mistake first, just extra hoops to jump through.

So I am out of pocket, still without the shoes I paid for and needed for an event, and expected to do the administrative work of fixing an error I did not make. Poor service and no accountability.

Failed delivery. Over a week now and no update. Joke! Don't bother

The last couple of times i bought from zalando my package got delayed, even when I bought express delivery it still got delayed, and received no kind of compensation for paying more for a service I didn’t get

My experience with Zalando has been extremely disappointing.

I received a gift card expecting it to work as normal store credit across the website. Instead, I found that it could only be used on a limited selection of items. This significant restriction was not made clear beforehand.

I contacted customer service to request that the gift card be cancelled and refunded because it was not suitable for the purchase I wanted to make. Rather than trying to resolve the issue, I was simply told to browse the website and buy something else.

The customer service was equally disappointing. The agents appeared uninterested in helping, ended the chat abruptly without resolving my concerns, and showed little effort to understand or address the problem. I was left feeling like my complaint didn't matter at all.

In my opinion, a gift card should function as store credit unless important restrictions are clearly disclosed before purchase. Customers deserve transparency and customer service that genuinely tries to resolve issues instead of dismissing them.

I won't be using Zalando again and cannot recommend buying their gift cards unless you're absolutely certain they'll work for the items you want.

The service is terrible, no respond to messages, a simple question can't be solved, mo refund money for returning the product

Amazing products and amazing costumer service

I placed an order, but when the package arrived, the two most expensive items were completely missing—a terrifying and unacceptable situation. Despite claiming that they sent everything completely, Zalando refuses to take responsibility and has provided zero proof or evidence to back up their claims. They expect customers to pay for products they never received while offering no real help. I am now forced to dispute the charge through my card provider to get my money back. I will never shop at Zalando again!
I have been a loyal, frequent customer at Zalando for a long time and have never experienced anything like this. I ordered birthday gifts for my wife, but when the package arrived, the most expensive items were completely missing. Because I trusted them, I didn't film myself opening the box—and now they are falsely claiming everything was sent correctly and treating me like the liar! This situation caused us massive stress and forced us to delay our flight tickets. They took my money for products they never delivered and refused to show any proof. People, please beware: do not shop here if you can avoid it. If you do buy from them, always record a video before opening your package, or they will rob you and get away with it. Pure scam!

Zalando completely failed to include an item in my shipment, and their process to fix their mistake is easily the worst customer service experience I’ve had in a long time.

Instead of using the data already populated in my customer account, they force you into a frustrating back-and-forth loop using manual PDF forms like we’re living in the stone age. It takes way too much time and effort just to claim something they forgot to pack.

I’ve completely given up on trying to get my missing product back because the headache isn’t worth it. Keep the item—I won’t be using Zalando ever again.

Ordered a Gant vest. Zalando sent me a product that was broken (zipper). It smelled like perfume and all tags removed. If I want to buy used clothes I go to a vintage store - not Zalando (the Vintage store will provide clean clothes - unlike Zalando). No solution provided except I had to take my time returning it. What a joke

Ordered shoe, wanted to cancel roughly 1 minute after placing it. Pop up message, they could not process my request. Tried again, the cancel button was not there anymore, I cannot do anything. No customer service. Never had problem with Zalando but this was my last order. Will tell all my friends to keep away.

Utter crap. They're useless. Their customer service is useless. They use Evri for deliveries, their useless.

Zalando + Evri = Total 5H!7 show

Don't even bother place orders with them.

My first and last order from Zalando. Evri, of course, lost the package in their “system”. Have been mucked about for a couple of weeks. Zalando claimed my package was delayed whilst Evri were honest and told me that they couldn’t locate it. Zalando’s customer service is truly terrible. I’m now in the process of trying to get a full refund but am being given the run around by Zalando. I would never contemplate ordering anything from Zalando ever again.

I would strongly advise anyone considering ordering from Zalando to look elsewhere. This is my first order and it has been a complete clown show.

Update: Ended up disputing the payment through my bank. Zalando promised me a refund ten days ago and still have not received it, pretty much a month on from when the package was lost. The worst online shopping experience in 26 years of online shopping. A truly awful company to deal with!

Had a fairly smooth experience with Zalando this time around. The ordering process was straightforward and the site was easy to navigate. The fabric feels better in person than it looked online. The packaging was a bit excessive for what I ordered. I'd happily use them again.

Had a fairly smooth experience with Zalando this time around. The product matched the description, which is not always a given these days. Solid overall and worth a look.