Zalando Reviews 

Another review for ZALANDO. Order hasn’t been delivered or received. Cannot cancel it because it’s been packed. Have to wait for “nobody knows” how many days until I receive it. Customer service seems to be ignoring my requests on advice. Always wishing me a great day, while I ask for an explanation how to cancel the order. Terrible, I never used to have issues with Zalando. Now I don’t think I’ll ever buy here.

Very disappointing first experience with Zalando. My first order never arrived, yet my refund claim was rejected because the carrier claims the parcel was delivered to my mailbox. The order contained a pair of shoes, which could not possibly fit into my mailbox. Despite explaining this, my claim was denied without a satisfactory resolution. As a first-time customer, this has been one of the worst online shopping experiences I've had. I expected much better customer service and a proper investigation.

I bought a dress on the 2nd June. On the 14th June I contacted Zalando as I did not receive any notification as to when my order had been shipped. They came back to me letting me know that they would investigate and let me know within 3-5 days. Nothing. Sent another email to Zalando. No reply. 29th June I sent yet another email, they came back to me letting me know that they will contact me in 3 days. This is the most awful customer service ever. Luckily I paid through PayPal so I will claim a refund.

I ordered a pair of shoes on the app and was informed that they would arrive in 3 days time. As that date arrived I received a message that they would arrive in 3-4 more days.
They never left Germany and were returned to Zalando who have NO customer service and NO method to contact them. I am fighting for a refund through PayPal. 🤞🏼🤞🏼🤞🏼

I ordered shorts in sizes M and L from Zolando in Sweden. Both sizes are incorrect: M corresponds to size XS, and L corresponds to size S. There are no return notes in the packaging. Even if they now return the order through a different method, it still doesn't matter, since in this country only the elite and the police have rights, and I personally can't prove anything to them. Zolando, which is complicit in deception and fraud, no longer exists as a "respectable" commercial organization. I find it easier to pay than to argue with scammers. I am writing in Zolando.de deliberately for the Germans who are running this scam.

I’m choosing to cancel only one item from my order, they’re canceling the whole order. WHY YOU HAVE OPTION TO CANCEL SPECIFIC ITEM FROM ORDER, IF IT’S NOT POSSIBLE. Customer support is not able to do basic cancellations or to undo cancellations. 0 service, useless workers.. If there would be less than 1 score, I would give that with pleasure.

I placed an order for a pair of 1906r New Balance trainers in men's UK size 14.5, with Zalando seemingly the only place with them in stock.

However, the trainers I received, 3 days later, were a UK size 10.5.

Looking up online, I came across the TrustPilot reviews and apparently this is a VERY common occurrence. There are plenty of nightmare stories on there and I feared I would have trouble getting my money back.

Fortunately, I count myself as one of the lucky ones and my return was sent back and processed with no major hiccups, hence the 2 stars.

Looking on the app and website, Zalando are still showing the item in stock at the original size I ordered, which is clearly wrong. Anyone reading this should heed the advice from Trust Pilot and do not risk your money ordering through Zalando. I certainly won't be doing it ever again!

Decided to shop with Zalando and came away mostly satisfied. The product matched the description, which is not always a given these days. Returns policy could be a bit clearer on the site. I'd happily use them again.

Ordered a Ralph Lauren phone case, got it legit checked and completely authentic, great prices, I’m in the UK and arrived in only 2 working days!! Absolutely fantastic experience shopping on here and reading some of these negative reviews truly confuse me, this is overall amazing

They sent used shoes, the product I bought was completely dirty in it, and when I replied, they just asked for it, I don't approve it to anyone.

I love it in Poland! Delivery is very fast in Poland via InPost
It’s the best combination. I also like the fact that you can pay for your order in cash

Once again, my order has been shipped with Everi, which is by far the worst courier company I have ever dealt with. Another parcel has apparently vanished at their depot, and I have now been waiting for over two weeks. All I keep getting is the same generic response that the package is “on its way” and will arrive soon.
What makes the situation even worse is that when an order goes missing, customers are often told to place a new order at the current price. This is incredibly frustrating when the original purchase was made during a sale or with a discount, as you end up having to pay more through no fault of your own.
The level of service provided by Everi is unacceptable and an absolute joke. I genuinely do not understand why companies continue to use such an unreliable courier. I sincerely hope you reconsider your choice of delivery partner and switch to a company that can actually deliver parcels on time and provide proper tracking and customer support.

But it’s ultimately Zalando’s fault for choosing such a terrible courier service

Very disappointing experience with Zalando. The delivery was delayed, customer support was not helpful, and the return process was more complicated than expected. For such a well-known company, the service should be much better. I’m unlikely to order from Zalando again.

Zalando customer service is horrible, they ignore customers and it doesn't mater if they are plus super star or whatever they lie about. Their customer service is not competent

i can see the negative comments in here, but I have not had any bad experiences yet, their customer loyalty policies are not that great but i have been satisfied.

Zalando sent me the wrong item, and I had to try multiple times just to return it. Several return barcodes didn’t work, the package was even sent back to my home, and every time I contacted support I had to explain the whole situation again to a different person.

I had to print the label twice myself — despite not having easy access to a printer.

In the end, I finally handed over the package, but the PostNL machine couldn’t provide a receipt, so now I have no way to properly track or prove the return. I paid for an item I never ordered, no longer even have it, and I’m still waiting for my refund.

Very disappointing experience overall.

My products arrived on time. Happy overall

Absolutely horrible customer service. It is impossible to return wares to a Zalando Partner - they generated a return label that doesn't work, so I can't ship my return!!! Soon the 30 days' return right will expire - I wonder if that's what they are counting on.
In the zalando app and on the website- no open contact form to fill out, no contact tlf number. It's but possible to reach them at all. The value of the goods to be returned is over 800 kr so also not peanuts.
I never had major issues with Zalando before, shopped with them for many years. But I will not be stolen from.

If I could give this scam site zero I would.
Bought very expensive leather clogs, after checking size.
I was told to go one size up. No clogs, so I checked tracking and surprise surprise, coming from China. Cheap, plastic rubbish eventually arrived. And huge. They look NOTHING like the photos on the Dutch website. Worth about 9 euros on TEMU or AliExpress. I paid over 30 euros!!! A complete scam. AVOID AT ALL COSTS!

A week past the estimated delivery date, no tracking updates, no accountability, and customer support that only sends automated replies asking customers to keep waiting.

Extremely frustrating experience and honestly one of the worst post-purchase support experiences I’ve had in the UK so far.

Customers deserve real updates and real assistance, not endless automated messages.