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First time ordering online and it was a straightforward experience. Good communication, sent by Royal Mail which is always a relief. I would definitely order online again.

Every time I have ordered something from Debenhams the prices have been competitive, delivery has been fast and the overall experience has been stress-free.

Excellent price, product packed well and arrived quickly. Thankfully, it was sent with Royal Mail so I got my order. Would definitely shop with them again.

My first and last order from Zalando. Evri, of course, lost the package in their “system”. Have been mucked about for a couple of weeks. Zalando claimed my package was delayed whilst Evri were honest and told me that they couldn’t locate it. Zalando’s customer service is truly terrible. I’m now in the process of trying to get a full refund but am being given the run around by Zalando. I would never contemplate ordering anything from Zalando ever again.

I would strongly advise anyone considering ordering from Zalando to look elsewhere. This is my first order and it has been a complete clown show.

Update: Ended up disputing the payment through my bank. Zalando promised me a refund ten days ago and still have not received it, pretty much a month on from when the package was lost. The worst online shopping experience in 26 years of online shopping. A truly awful company to deal with!

Excellent experience using Moonpig.com. Painless and fast!

My first and last order from Zalando. Evri, of course, lost the package in their “system”. Have been mucked about for a couple of weeks. Zalando claimed my package was delayed whilst Evri were honest and told me that they couldn’t locate it. Zalando’s customer service is truly terrible. I’m now in the process of trying to get a full refund but am being given the run around by Zalando. I would never contemplate ordering anything from Zalando ever again.

I would strongly advise anyone considering ordering from Zalando to look elsewhere. This is my first order and it has been a complete clown show.

Update: Ended up disputing the payment through my bank. Zalando promised me a refund ten days ago and still have not received it, pretty much a month on from when the package was lost. The worst online shopping experience in 26 years of online shopping. A truly awful company to deal with!

I went to the Southhampton centre branch for an eye test, mainly to determine whether I needed varifocals. Had the test, was recommended to purchase the varifocals. I got two pairs of glasses in a decent amount of time. When I go for the fitting it is evident that varifocal element serves no purpose as it doesn’t really improve my ability to read small print. But ok, I had been sold up for absolutely no reason other than to increase the sales person’s commission, a waste of money but I can still use the glasses for seeing things at a distance.

I am currently live in Greece so back I go. Within a couple of months the pair of varifocal sunglasses I had purchased developed a problem with the frames. They started to peel! I had bought a couple of pairs of the cheaper frames but still, peeling within a couple of months with not exactly a lot of use, really?

I contacted Specsavers customer service via email and for the past five weeks have been receiving exactly the same apology for the Southampton branch not contacting me, but with a different sender’s name.

I would strongly advise anyone considering using Specsavers to pay extra and visit an optician which is actually interested in the customer getting the most suitable product and which offers an acceptable level of customer service. To be fair it was my own stupidity that put me in this position. I had reservations about going there. You live and you learn.

Excellent prices, fast delivery and first rate customer service. Will be shopping with them again.

Excellent product, price and service. Delivery was super fast and thankfully with Royal Mail. So much more piece of mind ordering from Country Attire. Will definitely be ordering again.

Always reliable and professional. Super fast delivery, competitive prices and excellent customer service.

Bought a nice looking pair of tan suede loafers that in the photos on the Jones’ website showed no labels. The ones I received had a black label on each shoe which totally ruins the aesthetics. It beggars belief that they would place two black labels on the side of tan loafers. The customer service rep was unaware that their site doesn’t show the label on them. I wonder why!

I never actually received the product. The delivery company was Hermes Evri they informed me that my product was out for delivery on a Sunday. Five days later after having to stay in and trying to get a straight answer out of JD Sports, they finally informed me that they considered the package lost. So it got lost while it was out for delivery? I got a refund from JD Sport but the customer service was shockingly bad. As for Hermes Evri, their reputation seems to be really bad and now I understand why. Won’t order from JD Sports again and will avoid Hermes Evri like the plague.