Pro:Direct Sport Reviews 

The Go To online store for boots. Slight issue with last order but return process was very simple and quick and alternative boots purchased with speedy delivery.

Quick delivery

terrible customer service. parcel went AWOL and there is no process in place to refund you. You have to wait. DO NOT USE

Great products, great boots and great price. Never had an issue with PD in the years of buying from them.

Wrong boots sent, horrible customer service,
None of my emails were responded to properly just a sorry at the beginning of the message, they didn’t actually answer any of my questions just followed a script by the sound of it and I haven’t been compensated for all the hassle it’s put me through.

Boots are nice looking but once again f50s are to narrow he can’t get his foot in them and we got a size up this is the 3rd pair we have had problems with from
Adidas an we have to send back

Absolutely amazing on time, good service overall very happy.

Ordered a customised event t-shirt. Printing is excellent, material is extremely comfortable. Excellent.

I paid £100 for a pair of football boots for my son after they were advertised as including a boot bag and additional liners. Unfortunately, when the boots arrived, these items were missing.

After waiting for a response for over 3 weeks, I was initially told that the missing items would be sent out, which I was happy to accept. However, I was then informed that this was no longer possible and that I would need to return the boots instead.

This was an unacceptable solution. Returning the boots would have left my son without football boots, when he trains and plays football four to five times a week. It is unreasonable to expect a child to go without essential equipment because of an error that was not our fault.

I cannot understand why the missing items could not simply be replaced or sent separately. For a company that specialises in selling football boots to children, the lack of customer care and the disappointment caused to my son is extremely poor.

I have been a loyal customer for many years, purchasing football boots for both my sons from your company. Sadly, the way this issue has been handled has been shocking and has left me very disappointed with your customer service.

Order 12 and got a size 11.

Arrived super quick

Sold and delivered excellent service

I Received my item on time, through the tracking I received by email this made my experience very happy Would definitely buy again from Pro Direct,

new HEAD Boom MP L 2026 Hy-Bor... good price, swift delivery!!!! need i say more????

EXCELLENT, quality, packaging and delivery, cannot fault would highly recommend 👌

Returning an item and waiting over ten days for a refund, when I placed a second order due to the size is unnaceptable!
They confirmed the item was received but one week later still no refund for over 280 pounds! I also paid for returning the items despite paying 7.99 for delivery!

I’ve had exactly the same experience as another customer described in their review. The issue relates to a pair of trainers bought via ProDirect where the order was fulfilled via Nike.

I ordered a pair of shoes for nearly £140 on 7 May and they arrived damaged. I contacted ProDirect customer services, explaining the issue and that the order had been fulfilled by Nike, and they told me to return the shoes to them. I did this and they sent them back to me a few days later with no explanation.

I contacted customer services again and they told me to return the shoes to ProDirect again. Again, they sent the shoes back to me a few days later with no explanation.

I contacted customer services again and this time I was told to return the shoes to Nike. I returned the shoes on 13 June and Nike received them on 15 June. On 16 June, I received a refund notification from a ProDirect email address with a Nike headed refund notification letter attached. However, the money was never actually refunded and has never reached my account.

It’s now 22 July and I’m still waiting for ProDirect to process the refund that Nike issued on 16 June. I’ve been told on several occasions that ProDirect need to wait for Nike to complete an internal investigation into the location of the parcel before they can issue a refund. However, Nike clearly received the parcel as Royal Mail tracking shows that it was delivered on 15 June and Nike then issued the refund notification the next day.

In my last email to ProDirect, I pointed out that I should have been provided with a refund within 14 days after the day on which Nike received the returned goods, in accordance with the Consumer Contract Regulations 2013. I shouldn’t have to wait for Nike to complete an internal investigation as that is a matter for Nike and ProDirect to resolve between themselves. As my contract is with ProDirect, they should have issued a refund.

However, it appears that ProDirect have now stopped replying to my emails, leaving me with no option other than to contact my bank to try to recover the payment.

I have a spent a lot of money with ProDirect in the past and they used to be trustworthy, but after this experience I won’t be using them again. It seems that there is a particular issue when buying items form their site when the order is fulfilled by one of their partners.

No problem with the quality of the order item. Cannot give much more information as part of a present and not given yet.

I received the wrong item.
I am now claiming a full refund

No problem at all